Public archive
Firm complaint analysis
Public firm-by-firm analysis pages built from published Financial Ombudsman decisions, covering complaint volume, product mix, upheld-rate context, complaint themes, and representative cases.
200 pages currently match the current filter.
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Bank of Scotland Plc firm analysis
Bank of Scotland Plc
27,268 published decisions with 13.4% upheld.
Decisions
27,268
Upheld
13.4%
Latest published decision 15 Sept 2026
Lloyds Bank PLC firm analysis
Lloyds Bank PLC
19,763 published decisions with 19.3% upheld.
Decisions
19,763
Upheld
19.3%
Latest published decision 15 Sept 2026
Santander UK Plc firm analysis
Santander UK Plc
14,226 published decisions with 25.9% upheld.
Decisions
14,226
Upheld
25.9%
Latest published decision 15 Sept 2026
Barclays Bank Plc firm analysis
Barclays Bank Plc
13,948 published decisions with 27.9% upheld.
Decisions
13,948
Upheld
27.9%
Latest published decision 11 Sept 2026
Nationwide Building Society firm analysis
Nationwide Building Society
13,123 published decisions with 22.7% upheld.
Decisions
13,123
Upheld
22.7%
Latest published decision 15 Sept 2026
National Westminster Bank Plc firm analysis
National Westminster Bank Plc
11,562 published decisions with 21.9% upheld.
Decisions
11,562
Upheld
21.9%
Latest published decision 17 Mar 2025
Barclays Bank UK PLC firm analysis
Barclays Bank UK PLC
10,857 published decisions with 26.0% upheld.
Decisions
10,857
Upheld
26.0%
Latest published decision 15 Sept 2026
HSBC Bank plc firm analysis
HSBC Bank plc
10,182 published decisions with 38.1% upheld.
Decisions
10,182
Upheld
38.1%
Latest published decision 24 Jul 2026
HSBC UK Bank Plc firm analysis
HSBC UK Bank Plc
7,313 published decisions with 29.1% upheld.
Decisions
7,313
Upheld
29.1%
Latest published decision 15 Sept 2026
Capital One (Europe) plc firm analysis
Capital One (Europe) plc
6,743 published decisions with 38.8% upheld.
Decisions
6,743
Upheld
38.8%
Latest published decision 15 Sept 2026
The Royal Bank of Scotland Plc firm analysis
The Royal Bank of Scotland Plc
6,059 published decisions with 25.9% upheld.
Decisions
6,059
Upheld
25.9%
Latest published decision 31 Mar 2026
Aviva Insurance Limited firm analysis
Aviva Insurance Limited
5,015 published decisions with 30.1% upheld.
Decisions
5,015
Upheld
30.1%
Latest published decision 15 Sept 2026
MBNA Limited firm analysis
MBNA Limited
3,853 published decisions with 29.4% upheld.
Decisions
3,853
Upheld
29.4%
Latest published decision 11 Sept 2026
Clydesdale Bank Plc firm analysis
Clydesdale Bank Plc
3,832 published decisions with 27.0% upheld.
Decisions
3,832
Upheld
27.0%
Latest published decision 15 Sept 2026
UK Insurance Limited firm analysis
UK Insurance Limited
3,725 published decisions with 32.4% upheld.
Decisions
3,725
Upheld
32.4%
Latest published decision 18 Jun 2021
AXA Insurance UK Plc firm analysis
AXA Insurance UK Plc
3,659 published decisions with 38.4% upheld.
Decisions
3,659
Upheld
38.4%
Latest published decision 15 Sept 2026
Financial Insurance Company Limited firm analysis
Financial Insurance Company Limited
3,644 published decisions with 24.2% upheld.
Decisions
3,644
Upheld
24.2%
Latest published decision 20 Apr 2020
TSB Bank plc firm analysis
TSB Bank plc
3,509 published decisions with 31.6% upheld.
Decisions
3,509
Upheld
31.6%
Latest published decision 15 Sept 2026
Revolut Ltd firm analysis
Revolut Ltd
3,459 published decisions with 27.5% upheld.
Decisions
3,459
Upheld
27.5%
Latest published decision 15 Sept 2026
Tesco Personal Finance PLC firm analysis
Tesco Personal Finance PLC
3,240 published decisions with 42.0% upheld.
Decisions
3,240
Upheld
42.0%
Latest published decision 18 Dec 2024
AXA France IARD firm analysis
AXA France IARD
3,082 published decisions with 7.4% upheld.
Decisions
3,082
Upheld
7.4%
Latest published decision 22 Dec 2025
Ageas Insurance Limited firm analysis
Ageas Insurance Limited
3,001 published decisions with 42.4% upheld.
Decisions
3,001
Upheld
42.4%
Latest published decision 03 Sept 2026
U K Insurance Limited firm analysis
U K Insurance Limited
2,916 published decisions with 33.3% upheld.
Decisions
2,916
Upheld
33.3%
Latest published decision 15 Sept 2026
Monzo Bank Ltd firm analysis
Monzo Bank Ltd
2,588 published decisions with 37.9% upheld.
Decisions
2,588
Upheld
37.9%
Latest published decision 31 Mar 2026
NewDay Ltd firm analysis
NewDay Ltd
2,584 published decisions with 46.7% upheld.
Decisions
2,584
Upheld
46.7%
Latest published decision 15 Sept 2026
Royal & Sun Alliance Insurance Plc firm analysis
Royal & Sun Alliance Insurance Plc
2,573 published decisions with 33.0% upheld.
Decisions
2,573
Upheld
33.0%
Latest published decision 11 Nov 2021
Allianz Insurance Plc firm analysis
Allianz Insurance Plc
2,446 published decisions with 20.2% upheld.
Decisions
2,446
Upheld
20.2%
Latest published decision 03 Sept 2026
Aviva Life & Pensions UK Limited firm analysis
Aviva Life & Pensions UK Limited
2,404 published decisions with 25.4% upheld.
Decisions
2,404
Upheld
25.4%
Latest published decision 15 Sept 2026
The Co-operative Bank Plc firm analysis
The Co-operative Bank Plc
2,194 published decisions with 24.5% upheld.
Decisions
2,194
Upheld
24.5%
Latest published decision 29 Sept 2025
Canada Square Operations Limited firm analysis
Canada Square Operations Limited
2,151 published decisions with 41.7% upheld.
Decisions
2,151
Upheld
41.7%
Latest published decision 28 Jan 2025
Yorkshire Building Society firm analysis
Yorkshire Building Society
2,127 published decisions with 30.7% upheld.
Decisions
2,127
Upheld
30.7%
Latest published decision 18 Aug 2026
Admiral Insurance Company Limited firm analysis
Admiral Insurance Company Limited
1,965 published decisions with 38.6% upheld.
Decisions
1,965
Upheld
38.6%
Latest published decision 11 Aug 2026
Liverpool Victoria Insurance Company Limited firm analysis
Liverpool Victoria Insurance Company Limited
1,928 published decisions with 29.5% upheld.
Decisions
1,928
Upheld
29.5%
Latest published decision 15 Sept 2026
British Gas Insurance Limited firm analysis
British Gas Insurance Limited
1,884 published decisions with 44.5% upheld.
Decisions
1,884
Upheld
44.5%
Latest published decision 14 Sept 2026
esure Insurance Limited firm analysis
esure Insurance Limited
1,876 published decisions with 46.1% upheld.
Decisions
1,876
Upheld
46.1%
Latest published decision 03 Sept 2026
Shawbrook Bank Limited firm analysis
Shawbrook Bank Limited
1,871 published decisions with 24.1% upheld.
Decisions
1,871
Upheld
24.1%
Latest published decision 14 Sept 2026
Admiral Insurance (Gibraltar) Limited firm analysis
Admiral Insurance (Gibraltar) Limited
1,855 published decisions with 48.3% upheld.
Decisions
1,855
Upheld
48.3%
Latest published decision 15 Sept 2026
Volkswagen Financial Services (UK) Limited firm analysis
Volkswagen Financial Services (UK) Limited
1,774 published decisions with 35.2% upheld.
Decisions
1,774
Upheld
35.2%
Latest published decision 15 Sept 2026
Clydesdale Financial Services Limited firm analysis
Clydesdale Financial Services Limited
1,750 published decisions with 20.4% upheld.
Decisions
1,750
Upheld
20.4%
Latest published decision 14 Sept 2026
Advantage Insurance Company Limited firm analysis
Advantage Insurance Company Limited
1,689 published decisions with 46.4% upheld.
Decisions
1,689
Upheld
46.4%
Latest published decision 11 Sept 2026
Inter Partner Assistance SA firm analysis
Inter Partner Assistance SA
1,628 published decisions with 43.5% upheld.
Decisions
1,628
Upheld
43.5%
Latest published decision 15 Sept 2026
Casheuronet UK LLC firm analysis
Casheuronet UK LLC
1,486 published decisions with 83.8% upheld.
Decisions
1,486
Upheld
83.8%
Latest published decision 25 Oct 2019
Black Horse Limited firm analysis
Black Horse Limited
1,429 published decisions with 30.0% upheld.
Decisions
1,429
Upheld
30.0%
Latest published decision 14 Sept 2026
Vanquis Bank Limited firm analysis
Vanquis Bank Limited
1,403 published decisions with 23.7% upheld.
Decisions
1,403
Upheld
23.7%
Latest published decision 15 Sept 2026
Royal & Sun Alliance Insurance Limited firm analysis
Royal & Sun Alliance Insurance Limited
1,374 published decisions with 40.5% upheld.
Decisions
1,374
Upheld
40.5%
Latest published decision 29 Aug 2025
The Prudential Assurance Company Limited firm analysis
The Prudential Assurance Company Limited
1,373 published decisions with 25.3% upheld.
Decisions
1,373
Upheld
25.3%
Latest published decision 03 Sept 2026
Lloyds Bank General Insurance Limited firm analysis
Lloyds Bank General Insurance Limited
1,302 published decisions with 29.3% upheld.
Decisions
1,302
Upheld
29.3%
Latest published decision 10 Sept 2026
American Express Services Europe Limited firm analysis
American Express Services Europe Limited
1,285 published decisions with 25.1% upheld.
Decisions
1,285
Upheld
25.1%
Latest published decision 15 Sept 2026
Covea Insurance plc firm analysis
Covea Insurance plc
1,244 published decisions with 41.0% upheld.
Decisions
1,244
Upheld
41.0%
Latest published decision 04 Sept 2026
Bank of Ireland (UK) Plc firm analysis
Bank of Ireland (UK) Plc
1,222 published decisions with 29.1% upheld.
Decisions
1,222
Upheld
29.1%
Latest published decision 14 Sept 2026
Creation Consumer Finance Ltd firm analysis
Creation Consumer Finance Ltd
1,180 published decisions with 65.6% upheld.
Decisions
1,180
Upheld
65.6%
Latest published decision 29 Dec 2025
Metro Bank PLC firm analysis
Metro Bank PLC
1,177 published decisions with 37.3% upheld.
Decisions
1,177
Upheld
37.3%
Latest published decision 15 Sept 2026
Bradford & Bingley Plc firm analysis
Bradford & Bingley Plc
1,170 published decisions with 21.8% upheld.
Decisions
1,170
Upheld
21.8%
Latest published decision 17 Feb 2022
Elevate Credit International Limited firm analysis
Elevate Credit International Limited
1,164 published decisions with 90.3% upheld.
Decisions
1,164
Upheld
90.3%
Latest published decision 29 Jun 2020
Mercedes-Benz Financial Services UK Limited firm analysis
Mercedes-Benz Financial Services UK Limited
1,139 published decisions with 40.5% upheld.
Decisions
1,139
Upheld
40.5%
Latest published decision 14 Sept 2026
Moneybarn No. 1 Limited firm analysis
Moneybarn No. 1 Limited
1,135 published decisions with 30.7% upheld.
Decisions
1,135
Upheld
30.7%
Latest published decision 29 Sept 2025
Great Lakes Insurance SE firm analysis
Great Lakes Insurance SE
1,098 published decisions with 45.8% upheld.
Decisions
1,098
Upheld
45.8%
Latest published decision 14 Sept 2026
Phoenix Life Limited firm analysis
Phoenix Life Limited
1,093 published decisions with 20.7% upheld.
Decisions
1,093
Upheld
20.7%
Latest published decision 14 Sept 2026
St Andrew's Insurance plc firm analysis
St Andrew's Insurance plc
1,072 published decisions with 18.6% upheld.
Decisions
1,072
Upheld
18.6%
Latest published decision 19 Dec 2025
Legal and General Assurance Society Limited firm analysis
Legal and General Assurance Society Limited
1,067 published decisions with 20.8% upheld.
Decisions
1,067
Upheld
20.8%
Latest published decision 06 Sept 2026
Shop Direct Finance Company Limited firm analysis
Shop Direct Finance Company Limited
1,061 published decisions with 30.4% upheld.
Decisions
1,061
Upheld
30.4%
Latest published decision 03 Sept 2026
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY firm analysis
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
1,047 published decisions with 19.6% upheld.
Decisions
1,047
Upheld
19.6%
Latest published decision 25 Sept 2026
ReAssure Limited firm analysis
ReAssure Limited
1,037 published decisions with 35.5% upheld.
Decisions
1,037
Upheld
35.5%
Latest published decision 14 Sept 2026
Zurich Assurance Ltd firm analysis
Zurich Assurance Ltd
1,003 published decisions with 29.0% upheld.
Decisions
1,003
Upheld
29.0%
Latest published decision 15 Sept 2026
Red Sands Insurance Company (Europe) Limited firm analysis
Red Sands Insurance Company (Europe) Limited
973 published decisions with 52.8% upheld.
Decisions
973
Upheld
52.8%
Latest published decision 03 Sept 2026
The Royal London Mutual Insurance Society Limited firm analysis
The Royal London Mutual Insurance Society Limited
961 published decisions with 22.0% upheld.
Decisions
961
Upheld
22.0%
Latest published decision 30 Dec 2025
The Society of Lloyd's firm analysis
The Society of Lloyd's
945 published decisions with 42.0% upheld.
Decisions
945
Upheld
42.0%
Latest published decision 29 Jun 2021
Amtrust Europe Limited firm analysis
Amtrust Europe Limited
927 published decisions with 40.7% upheld.
Decisions
927
Upheld
40.7%
Latest published decision 07 Feb 2025
Marks & Spencer Financial Services plc firm analysis
Marks & Spencer Financial Services plc
922 published decisions with 31.4% upheld.
Decisions
922
Upheld
31.4%
Latest published decision 17 Dec 2025
Gain Credit LLC firm analysis
Gain Credit LLC
918 published decisions with 54.3% upheld.
Decisions
918
Upheld
54.3%
Latest published decision 02 Sept 2026
AXA PPP Healthcare Limited firm analysis
AXA PPP Healthcare Limited
916 published decisions with 24.8% upheld.
Decisions
916
Upheld
24.8%
Latest published decision 15 Sept 2026
National House-Building Council firm analysis
National House-Building Council
915 published decisions with 29.2% upheld.
Decisions
915
Upheld
29.2%
Latest published decision 15 Sept 2026
BUPA Insurance Limited firm analysis
BUPA Insurance Limited
911 published decisions with 23.7% upheld.
Decisions
911
Upheld
23.7%
Latest published decision 14 Sept 2026
Santander Consumer (UK) Plc firm analysis
Santander Consumer (UK) Plc
903 published decisions with 49.1% upheld.
Decisions
903
Upheld
49.1%
Latest published decision 14 Sept 2026
Starling Bank Limited firm analysis
Starling Bank Limited
891 published decisions with 26.4% upheld.
Decisions
891
Upheld
26.4%
Latest published decision 14 Sept 2026
Mitsubishi HC Capital UK Plc firm analysis
Mitsubishi HC Capital UK Plc
876 published decisions with 20.0% upheld.
Decisions
876
Upheld
20.0%
Latest published decision 15 Sept 2026
Zurich Insurance PLC firm analysis
Zurich Insurance PLC
873 published decisions with 30.2% upheld.
Decisions
873
Upheld
30.2%
Latest published decision 14 Sept 2026
Cheltenham & Gloucester plc firm analysis
Cheltenham & Gloucester plc
865 published decisions with 7.9% upheld.
Decisions
865
Upheld
7.9%
Latest published decision 05 Sept 2019
Acromas Insurance Company Limited firm analysis
Acromas Insurance Company Limited
846 published decisions with 29.4% upheld.
Decisions
846
Upheld
29.4%
Latest published decision 21 Aug 2026
Sainsbury's Bank Plc firm analysis
Sainsbury's Bank Plc
818 published decisions with 31.2% upheld.
Decisions
818
Upheld
31.2%
Latest published decision 15 Dec 2025
Legal & General Insurance Limited firm analysis
Legal & General Insurance Limited
815 published decisions with 41.6% upheld.
Decisions
815
Upheld
41.6%
Latest published decision 26 Feb 2020
Legal & General Partnership Services Limited firm analysis
Legal & General Partnership Services Limited
808 published decisions with 34.4% upheld.
Decisions
808
Upheld
34.4%
Latest published decision 23 Oct 2025
Provident Personal Credit Limited firm analysis
Provident Personal Credit Limited
807 published decisions with 40.6% upheld.
Decisions
807
Upheld
40.6%
Latest published decision 15 Dec 2022
Scottish Widows Limited firm analysis
Scottish Widows Limited
807 published decisions with 24.0% upheld.
Decisions
807
Upheld
24.0%
Latest published decision 21 Aug 2026
Close Brothers Limited firm analysis
Close Brothers Limited
796 published decisions with 52.6% upheld.
Decisions
796
Upheld
52.6%
Latest published decision 15 Sept 2026
Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. firm analysis
Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A.
795 published decisions with 42.9% upheld.
Decisions
795
Upheld
42.9%
Latest published decision 23 Jan 2024
Wise Payments Limited firm analysis
Wise Payments Limited
792 published decisions with 22.0% upheld.
Decisions
792
Upheld
22.0%
Latest published decision 15 Sept 2026
Loans 2 Go Limited firm analysis
Loans 2 Go Limited
775 published decisions with 62.7% upheld.
Decisions
775
Upheld
62.7%
Latest published decision 14 Sept 2026
Everyday Lending Limited firm analysis
Everyday Lending Limited
774 published decisions with 63.8% upheld.
Decisions
774
Upheld
63.8%
Latest published decision 14 Sept 2026
Madison CF UK Limited firm analysis
Madison CF UK Limited
752 published decisions with 36.6% upheld.
Decisions
752
Upheld
36.6%
Latest published decision 03 Sept 2026
WDFC UK Limited firm analysis
WDFC UK Limited
748 published decisions with 81.2% upheld.
Decisions
748
Upheld
81.2%
Latest published decision 06 Sept 2018
Assurant General Insurance Limited firm analysis
Assurant General Insurance Limited
743 published decisions with 41.3% upheld.
Decisions
743
Upheld
41.3%
Latest published decision 14 Sept 2026
BMW Financial Services(GB) Limited firm analysis
BMW Financial Services(GB) Limited
739 published decisions with 52.1% upheld.
Decisions
739
Upheld
52.1%
Latest published decision 07 Oct 2025
The National Farmers' Union Mutual Insurance Society Limited firm analysis
The National Farmers' Union Mutual Insurance Society Limited
734 published decisions with 27.1% upheld.
Decisions
734
Upheld
27.1%
Latest published decision 12 Dec 2025
Tesco Underwriting Limited firm analysis
Tesco Underwriting Limited
723 published decisions with 42.3% upheld.
Decisions
723
Upheld
42.3%
Latest published decision 11 Sept 2026
Northern Bank Limited firm analysis
Northern Bank Limited
702 published decisions with 36.0% upheld.
Decisions
702
Upheld
36.0%
Latest published decision 17 Aug 2026
PDL Finance Limited firm analysis
PDL Finance Limited
692 published decisions with 65.2% upheld.
Decisions
692
Upheld
65.2%
Latest published decision 26 Aug 2026
BMW Financial Services (GB) Limited firm analysis
BMW Financial Services (GB) Limited
691 published decisions with 48.2% upheld.
Decisions
691
Upheld
48.2%
Latest published decision 15 Sept 2026
Lloyds TSB Bank Plc firm analysis
Lloyds TSB Bank Plc
678 published decisions with 14.0% upheld.
Decisions
678
Upheld
14.0%
Latest published decision 03 Oct 2013
Sun Life Assurance Company of Canada (U.K.) Limited firm analysis
Sun Life Assurance Company of Canada (U.K.) Limited
675 published decisions with 37.0% upheld.
Decisions
675
Upheld
37.0%
Latest published decision 12 Nov 2024
Fairmead Insurance Limited firm analysis
Fairmead Insurance Limited
651 published decisions with 48.7% upheld.
Decisions
651
Upheld
48.7%
Latest published decision 17 Dec 2025
Domestic & General Insurance Plc firm analysis
Domestic & General Insurance Plc
638 published decisions with 32.8% upheld.
Decisions
638
Upheld
32.8%
Latest published decision 15 Sept 2026
DAS Legal Expenses Insurance Company Limited firm analysis
DAS Legal Expenses Insurance Company Limited
633 published decisions with 22.3% upheld.
Decisions
633
Upheld
22.3%
Latest published decision 17 Jan 2025
CIS General Insurance Limited firm analysis
CIS General Insurance Limited
617 published decisions with 25.4% upheld.
Decisions
617
Upheld
25.4%
Latest published decision 19 Jan 2021
QIC Europe Ltd firm analysis
QIC Europe Ltd
607 published decisions with 55.2% upheld.
Decisions
607
Upheld
55.2%
Latest published decision 20 Apr 2026
St. James's Place Wealth Management Plc firm analysis
St. James's Place Wealth Management Plc
594 published decisions with 35.5% upheld.
Decisions
594
Upheld
35.5%
Latest published decision 23 Dec 2025
American Express Services Europe Limited (AESEL) firm analysis
American Express Services Europe Limited (AESEL)
591 published decisions with 29.4% upheld.
Decisions
591
Upheld
29.4%
Latest published decision 19 Mar 2025
National Savings and Investments firm analysis
National Savings and Investments
584 published decisions with 29.3% upheld.
Decisions
584
Upheld
29.3%
Latest published decision 31 Mar 2026
Hargreaves Lansdown Asset Management Limited firm analysis
Hargreaves Lansdown Asset Management Limited
574 published decisions with 17.9% upheld.
Decisions
574
Upheld
17.9%
Latest published decision 11 Sept 2026
FirstRand Bank Limited firm analysis
FirstRand Bank Limited
573 published decisions with 44.0% upheld.
Decisions
573
Upheld
44.0%
Latest published decision 02 Apr 2026
Society of Lloyd's firm analysis
Society of Lloyd's
564 published decisions with 37.2% upheld.
Decisions
564
Upheld
37.2%
Latest published decision 24 Dec 2025
NRAM plc firm analysis
NRAM plc
558 published decisions with 34.4% upheld.
Decisions
558
Upheld
34.4%
Latest published decision 23 Jan 2019
Secure Trust Bank Plc firm analysis
Secure Trust Bank Plc
554 published decisions with 54.7% upheld.
Decisions
554
Upheld
54.7%
Latest published decision 18 Aug 2025
Union Reiseversicherung AG firm analysis
Union Reiseversicherung AG
554 published decisions with 51.3% upheld.
Decisions
554
Upheld
51.3%
Latest published decision 10 May 2023
MotoNovo Finance Limited firm analysis
MotoNovo Finance Limited
542 published decisions with 49.5% upheld.
Decisions
542
Upheld
49.5%
Latest published decision 15 Sept 2026
Leeds Building Society firm analysis
Leeds Building Society
530 published decisions with 27.7% upheld.
Decisions
530
Upheld
27.7%
Latest published decision 24 Mar 2026
PayPal Europe Sarl & Cie, SCA firm analysis
PayPal Europe Sarl & Cie, SCA
500 published decisions with 41.8% upheld.
Decisions
500
Upheld
41.8%
Latest published decision 25 Sept 2023
Pinnacle Insurance Plc firm analysis
Pinnacle Insurance Plc
498 published decisions with 30.5% upheld.
Decisions
498
Upheld
30.5%
Latest published decision 11 Apr 2025
Skipton Building Society firm analysis
Skipton Building Society
498 published decisions with 30.1% upheld.
Decisions
498
Upheld
30.1%
Latest published decision 15 Sept 2026
Accredited Insurance (Europe) Ltd firm analysis
Accredited Insurance (Europe) Ltd
492 published decisions with 53.3% upheld.
Decisions
492
Upheld
53.3%
Latest published decision 01 Sept 2026
HFC Bank Limited firm analysis
HFC Bank Limited
492 published decisions with 43.9% upheld.
Decisions
492
Upheld
43.9%
Latest published decision 19 Dec 2022
Scottish Equitable Plc firm analysis
Scottish Equitable Plc
486 published decisions with 31.3% upheld.
Decisions
486
Upheld
31.3%
Latest published decision 14 Sept 2026
Sesame Limited firm analysis
Sesame Limited
482 published decisions with 41.5% upheld.
Decisions
482
Upheld
41.5%
Latest published decision 21 Jul 2026
Zenith Insurance plc firm analysis
Zenith Insurance plc
481 published decisions with 33.5% upheld.
Decisions
481
Upheld
33.5%
Latest published decision 22 Feb 2022
Virgin Money plc firm analysis
Virgin Money plc
476 published decisions with 23.9% upheld.
Decisions
476
Upheld
23.9%
Latest published decision 25 Mar 2021
Options UK Personal Pensions LLP firm analysis
Options UK Personal Pensions LLP
475 published decisions with 99.8% upheld.
Decisions
475
Upheld
99.8%
Latest published decision 29 Jun 2026
Standard Life Assurance Limited firm analysis
Standard Life Assurance Limited
474 published decisions with 17.9% upheld.
Decisions
474
Upheld
17.9%
Latest published decision 19 Mar 2024
Vitality Health Limited firm analysis
Vitality Health Limited
472 published decisions with 34.3% upheld.
Decisions
472
Upheld
34.3%
Latest published decision 11 Sept 2026
MEM Consumer Finance Limited firm analysis
MEM Consumer Finance Limited
465 published decisions with 74.6% upheld.
Decisions
465
Upheld
74.6%
Latest published decision 18 Jul 2019
Startline Motor Finance Limited firm analysis
Startline Motor Finance Limited
465 published decisions with 54.0% upheld.
Decisions
465
Upheld
54.0%
Latest published decision 15 Sept 2026
Zopa Bank Limited firm analysis
Zopa Bank Limited
464 published decisions with 35.8% upheld.
Decisions
464
Upheld
35.8%
Latest published decision 11 Sept 2026
Unum Ltd firm analysis
Unum Ltd
458 published decisions with 28.6% upheld.
Decisions
458
Upheld
28.6%
Latest published decision 30 Dec 2025
RCI Financial Services Limited firm analysis
RCI Financial Services Limited
452 published decisions with 44.5% upheld.
Decisions
452
Upheld
44.5%
Latest published decision 15 Sept 2026
J.P. Morgan Europe Limited firm analysis
J.P. Morgan Europe Limited
447 published decisions with 33.3% upheld.
Decisions
447
Upheld
33.3%
Latest published decision 10 Sept 2026
Oodle Financial Services Limited firm analysis
Oodle Financial Services Limited
444 published decisions with 39.2% upheld.
Decisions
444
Upheld
39.2%
Latest published decision 15 Sept 2026
AWP P&C SA firm analysis
AWP P&C SA
436 published decisions with 62.2% upheld.
Decisions
436
Upheld
62.2%
Latest published decision 30 Jan 2024
Uncle Buck Finance LLP firm analysis
Uncle Buck Finance LLP
436 published decisions with 72.9% upheld.
Decisions
436
Upheld
72.9%
Latest published decision 27 Mar 2020
Hitachi Capital (UK) Plc firm analysis
Hitachi Capital (UK) Plc
428 published decisions with 37.9% upheld.
Decisions
428
Upheld
37.9%
Latest published decision 09 Feb 2026
PayPal (Europe) Sarl et Cie SCA firm analysis
PayPal (Europe) Sarl et Cie SCA
423 published decisions with 42.1% upheld.
Decisions
423
Upheld
42.1%
Latest published decision 30 Jan 2024
AIB Group (UK) Plc firm analysis
AIB Group (UK) Plc
422 published decisions with 28.2% upheld.
Decisions
422
Upheld
28.2%
Latest published decision 05 Mar 2026
MYJAR Limited firm analysis
MYJAR Limited
421 published decisions with 61.0% upheld.
Decisions
421
Upheld
61.0%
Latest published decision 15 Dec 2020
Lendable Ltd firm analysis
Lendable Ltd
405 published decisions with 31.6% upheld.
Decisions
405
Upheld
31.6%
Latest published decision 15 Sept 2026
PSA Finance UK Limited firm analysis
PSA Finance UK Limited
403 published decisions with 44.7% upheld.
Decisions
403
Upheld
44.7%
Latest published decision 24 May 2023
AA Underwriting Insurance Company Limited firm analysis
AA Underwriting Insurance Company Limited
399 published decisions with 56.4% upheld.
Decisions
399
Upheld
56.4%
Latest published decision 14 Sept 2026
Ikano Bank AB (publ) firm analysis
Ikano Bank AB (publ)
393 published decisions with 48.9% upheld.
Decisions
393
Upheld
48.9%
Latest published decision 01 Sept 2026
Abbey Life Assurance Company Limited firm analysis
Abbey Life Assurance Company Limited
392 published decisions with 25.3% upheld.
Decisions
392
Upheld
25.3%
Latest published decision 19 Feb 2022
Blue Motor Finance Ltd firm analysis
Blue Motor Finance Ltd
392 published decisions with 57.1% upheld.
Decisions
392
Upheld
57.1%
Latest published decision 09 Feb 2026
One Insurance Limited firm analysis
One Insurance Limited
390 published decisions with 66.4% upheld.
Decisions
390
Upheld
66.4%
Latest published decision 15 Sept 2026
Experian Limited firm analysis
Experian Limited
380 published decisions with 22.1% upheld.
Decisions
380
Upheld
22.1%
Latest published decision 15 Sept 2026
Coventry Building Society firm analysis
Coventry Building Society
376 published decisions with 11.4% upheld.
Decisions
376
Upheld
11.4%
Latest published decision 03 Sept 2026
Haven Insurance Company Limited firm analysis
Haven Insurance Company Limited
375 published decisions with 56.0% upheld.
Decisions
375
Upheld
56.0%
Latest published decision 15 Sept 2026
Aviva Life Services UK Limited firm analysis
Aviva Life Services UK Limited
370 published decisions with 13.2% upheld.
Decisions
370
Upheld
13.2%
Latest published decision 08 Sept 2025
Connells Limited firm analysis
Connells Limited
368 published decisions with 34.0% upheld.
Decisions
368
Upheld
34.0%
Latest published decision 20 Apr 2026
Creation Financial Services Limited firm analysis
Creation Financial Services Limited
367 published decisions with 53.1% upheld.
Decisions
367
Upheld
53.1%
Latest published decision 11 Sept 2026
Ulster Bank Ltd firm analysis
Ulster Bank Ltd
360 published decisions with 31.9% upheld.
Decisions
360
Upheld
31.9%
Latest published decision 30 Sept 2025
Lending Stream Llc firm analysis
Lending Stream Llc
357 published decisions with 81.5% upheld.
Decisions
357
Upheld
81.5%
Latest published decision 05 Feb 2018
J D Williams & Company Limited firm analysis
J D Williams & Company Limited
353 published decisions with 40.5% upheld.
Decisions
353
Upheld
40.5%
Latest published decision 23 Mar 2026
Morses Club PLC firm analysis
Morses Club PLC
352 published decisions with 59.7% upheld.
Decisions
352
Upheld
59.7%
Latest published decision 09 Nov 2023
West Bay Insurance Plc firm analysis
West Bay Insurance Plc
352 published decisions with 44.3% upheld.
Decisions
352
Upheld
44.3%
Latest published decision 11 Aug 2026
Swinton Group Ltd firm analysis
Swinton Group Ltd
349 published decisions with 49.0% upheld.
Decisions
349
Upheld
49.0%
Latest published decision 13 Jul 2021
Advantage Finance Ltd firm analysis
Advantage Finance Ltd
348 published decisions with 33.6% upheld.
Decisions
348
Upheld
33.6%
Latest published decision 05 Mar 2026
Equifax Limited firm analysis
Equifax Limited
348 published decisions with 34.5% upheld.
Decisions
348
Upheld
34.5%
Latest published decision 15 Sept 2026
Hastings Insurance Services Limited firm analysis
Hastings Insurance Services Limited
348 published decisions with 37.1% upheld.
Decisions
348
Upheld
37.1%
Latest published decision 26 Aug 2026
Oakbrook Finance Limited firm analysis
Oakbrook Finance Limited
344 published decisions with 17.1% upheld.
Decisions
344
Upheld
17.1%
Latest published decision 01 Sept 2026
Markerstudy Insurance Company Limited firm analysis
Markerstudy Insurance Company Limited
343 published decisions with 42.3% upheld.
Decisions
343
Upheld
42.3%
Latest published decision 28 Aug 2025
Instant Cash Loans Limited firm analysis
Instant Cash Loans Limited
341 published decisions with 56.3% upheld.
Decisions
341
Upheld
56.3%
Latest published decision 28 Jul 2020
Legal & General Assurance Society Limited firm analysis
Legal & General Assurance Society Limited
340 published decisions with 22.4% upheld.
Decisions
340
Upheld
22.4%
Latest published decision 18 Dec 2015
Evergreen Finance London Limited firm analysis
Evergreen Finance London Limited
337 published decisions with 63.2% upheld.
Decisions
337
Upheld
63.2%
Latest published decision 14 Sept 2026
The Mortgage Works (UK) Plc firm analysis
The Mortgage Works (UK) Plc
332 published decisions with 22.3% upheld.
Decisions
332
Upheld
22.3%
Latest published decision 18 Aug 2026
Home Retail Group Card Services Limited firm analysis
Home Retail Group Card Services Limited
330 published decisions with 21.5% upheld.
Decisions
330
Upheld
21.5%
Latest published decision 16 Apr 2026
Halifax Share Dealing Limited firm analysis
Halifax Share Dealing Limited
329 published decisions with 38.6% upheld.
Decisions
329
Upheld
38.6%
Latest published decision 03 Aug 2026
Openwork Limited firm analysis
Openwork Limited
327 published decisions with 30.6% upheld.
Decisions
327
Upheld
30.6%
Latest published decision 26 Jun 2026
BISL Limited firm analysis
BISL Limited
326 published decisions with 21.8% upheld.
Decisions
326
Upheld
21.8%
Latest published decision 14 Sept 2026
Northern Rock (Asset Management) plc firm analysis
Northern Rock (Asset Management) plc
312 published decisions with 31.1% upheld.
Decisions
312
Upheld
31.1%
Latest published decision 15 May 2014
Watford Insurance Company Europe Limited firm analysis
Watford Insurance Company Europe Limited
307 published decisions with 49.8% upheld.
Decisions
307
Upheld
49.8%
Latest published decision 30 Aug 2026
FCE Bank Plc firm analysis
FCE Bank Plc
305 published decisions with 40.0% upheld.
Decisions
305
Upheld
40.0%
Latest published decision 15 Sept 2026
Mortgage Express firm analysis
Mortgage Express
305 published decisions with 27.2% upheld.
Decisions
305
Upheld
27.2%
Latest published decision 16 Dec 2024
Friends Life Limited firm analysis
Friends Life Limited
300 published decisions with 24.3% upheld.
Decisions
300
Upheld
24.3%
Latest published decision 24 Nov 2020
Kensington Mortgage Company Limited firm analysis
Kensington Mortgage Company Limited
298 published decisions with 29.5% upheld.
Decisions
298
Upheld
29.5%
Latest published decision 06 Jul 2026
Automobile Association Insurance Services Limited firm analysis
Automobile Association Insurance Services Limited
295 published decisions with 22.4% upheld.
Decisions
295
Upheld
22.4%
Latest published decision 15 Sept 2026
Express Finance (Bromley) Limited firm analysis
Express Finance (Bromley) Limited
293 published decisions with 80.2% upheld.
Decisions
293
Upheld
80.2%
Latest published decision 31 May 2019
Avantcredit Of Uk, Llc firm analysis
Avantcredit Of Uk, Llc
290 published decisions with 70.3% upheld.
Decisions
290
Upheld
70.3%
Latest published decision 28 Jul 2025
Phoenix Life Assurance Limited firm analysis
Phoenix Life Assurance Limited
290 published decisions with 15.2% upheld.
Decisions
290
Upheld
15.2%
Latest published decision 24 Apr 2024
Specialist Motor Finance Limited firm analysis
Specialist Motor Finance Limited
287 published decisions with 54.7% upheld.
Decisions
287
Upheld
54.7%
Latest published decision 11 Sept 2026
First Response Finance Ltd firm analysis
First Response Finance Ltd
286 published decisions with 29.0% upheld.
Decisions
286
Upheld
29.0%
Latest published decision 07 Jul 2025
Casualty & General Insurance Company (Europe) Ltd firm analysis
Casualty & General Insurance Company (Europe) Ltd
281 published decisions with 74.4% upheld.
Decisions
281
Upheld
74.4%
Latest published decision 03 Sept 2026
Advanced Payment Solutions Limited firm analysis
Advanced Payment Solutions Limited
279 published decisions with 64.5% upheld.
Decisions
279
Upheld
64.5%
Latest published decision 09 Jul 2024
HDI Global Specialty SE firm analysis
HDI Global Specialty SE
275 published decisions with 49.8% upheld.
Decisions
275
Upheld
49.8%
Latest published decision 02 Sept 2026
CURO TRANSATLANTIC LIMITED firm analysis
CURO TRANSATLANTIC LIMITED
274 published decisions with 75.5% upheld.
Decisions
274
Upheld
75.5%
Latest published decision 26 Feb 2019
Saga Services Limited firm analysis
Saga Services Limited
272 published decisions with 22.8% upheld.
Decisions
272
Upheld
22.8%
Latest published decision 03 Sept 2026
American International Group UK Limited firm analysis
American International Group UK Limited
266 published decisions with 26.7% upheld.
Decisions
266
Upheld
26.7%
Latest published decision 04 Sept 2026
Financial Administration Services Limited firm analysis
Financial Administration Services Limited
266 published decisions with 23.3% upheld.
Decisions
266
Upheld
23.3%
Latest published decision 14 Sept 2026
Countrywide Principal Services Limited firm analysis
Countrywide Principal Services Limited
264 published decisions with 32.2% upheld.
Decisions
264
Upheld
32.2%
Latest published decision 17 Mar 2026
Calpe Insurance Company Limited firm analysis
Calpe Insurance Company Limited
263 published decisions with 45.3% upheld.
Decisions
263
Upheld
45.3%
Latest published decision 29 Jun 2026
Astrenska Insurance Limited firm analysis
Astrenska Insurance Limited
260 published decisions with 43.5% upheld.
Decisions
260
Upheld
43.5%
Latest published decision 11 Sept 2026
Erudio Student Loans Limited firm analysis
Erudio Student Loans Limited
259 published decisions with 39.8% upheld.
Decisions
259
Upheld
39.8%
Latest published decision 04 Mar 2025
Welcome Financial Services Limited firm analysis
Welcome Financial Services Limited
257 published decisions with 38.1% upheld.
Decisions
257
Upheld
38.1%
Latest published decision 13 Nov 2019
Wakam firm analysis
Wakam
256 published decisions with 55.1% upheld.
Decisions
256
Upheld
55.1%
Latest published decision 04 Aug 2026
Interactive Investor Services Limited firm analysis
Interactive Investor Services Limited
254 published decisions with 35.8% upheld.
Decisions
254
Upheld
35.8%
Latest published decision 01 Sept 2026
The Mortgage Matters Partnership firm analysis
The Mortgage Matters Partnership
251 published decisions with 78.1% upheld.
Decisions
251
Upheld
78.1%
Latest published decision 05 Oct 2018