Published decisions
2,194
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving The Co-operative Bank Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
2,194 published decisions involving The Co-operative Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,194
Firm-specific decision volume in the public corpus
Upheld rate
24.5%
537 upheld decisions
Latest published decision 29 Sept 2025
Published decisions
2,194
Firm-specific decision volume in the public corpus
Upheld rate
24.5%
537 upheld decisions
Leading product
Banking and credit
857 decisions
Leading complaint theme
Delay In Claim Handling
239 tagged decisions
The Co-operative Bank Plc appears in 2,194 published decisions in this corpus. 24.5% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 857 decisions and an upheld rate of 18.9%.
The Co-operative Bank Plc's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, The Co-operative Bank Plc appeared in 88 published decisions with an upheld rate of 30.7%.
Delay In Claim Handling is the strongest complaint-theme signal tied to The Co-operative Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-5748406 The complaint Ms F complains that The Co-operative Bank Plc (‘Co-op’) delayed telling her that bills of exchange weren’t an acceptable form of payment for her credit card accounts and didn’t return these to her. She also complains that Co-op didn’t provide a detailed respons... (3 pages)
View source decisionDRN-5754397 The complaint Mr and Mrs G complain that The Co-operative Bank Plc (Co-op) stopped, cancelled, and failed to inform her of, a payment they requested, and how Co-op mishandled a joint bank account set up. I will solely refer to Mrs G for ease of reading. What happened In Apr... (3 pages)
View source decisionDRN-5577508 The complaint Mr and Mrs P complain that The Co-operative Bank Plc took too long to deal with an application for a new interest rate and to change the term of their mortgage. What happened Mr and Mrs P have a mortgage with The Co-op. In May 2024 they applied for a new intere... (3 pages)
View source decisionDRN-5456870 The complaint Mr F is unhappy that The Co-operative Bank Plc (“The Co-op”), has decided not to refund him, after he says he was the victim of a scam. Mr F is bringing his complaint using a professional representative. I’ll refer to them as D. What happened Mr F has said th... (4 pages)
View source decisionDRN-5563616 The complaint Mr G complains that The Co-operative Bank Plc (‘Co-op’) won’t reimburse funds he lost to an investment fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In or around February 2017, ... (3 pages)
View source decision