Published decisions
392,671
Corpus coverage
Evidence-led FOS complaints intelligence
Make defensible complaint decisions, then carry the evidence into action.
Explore the public complaint signal first. Then move into the workspace to investigate complaints, manage evidence and letters, and produce reporting that leadership can actually use.
Source-backed firm, product, year, and theme analysis
Workspace for evidence, letters, approvals, and actions
Board-ready outputs built from the same intelligence layer
Published public access
Search
Explore the public signal first.
Start with public year, firm, product, and theme pages so users can understand the complaint landscape before they ever enter the secure workspace.
Public insight activity
Latest year
2026
Annual analysis
Theme focus
Delay In Claim Handling
Root-cause and complaint-theme view
Illustrative workflow
Lloyds · Banking and credit
Search
Public insight activity
7-point view
Published archive
Years · Firms · Products · Themes
Featured page
2026 annual analysis
Evidence and data pulse
Defensible decisions start with visible sources, scope and freshness.
Published corpus coverage, public insight depth, and complaint context are visible immediately, alongside the date of the underlying evidence.
Published decisions
392,671
14 years currently covered
Data through 12 Aug 2026
Platform health dashboard
Published evidence at a glance.
Source-backed
Public insight pages
366
SEO-ready annual, firm, product, and complaint-theme pages
Current upheld rate
32.7%
128,316 upheld decisions in the corpus
Latest year in focus
2026
5,952 published decisions with an upheld rate of 23.4%.
Connected platform access
Public insights, comparison views, workspace complaint handling, and board-ready outputs all sit on the same intelligence stack.
Public insights
Firm comparison
Complaints workspace
Board reporting
Platform surface
Illustrated public data flow
Illustrative analysis and workspace handoff
Platform path
Move from public complaint signal to operational workflow and reporting without losing the thread.
The structure below is intentionally simple. It shows the platform in four connected phases, closer to how users actually move through the product.
Phase 1
366
Explore the Public Signal
Search the public complaint layer by year, firm, product, and complaint theme, with visible source and data dates from the first click.
SEO-friendly analysis pages
Published firm, product, year, and theme coverage
Direct path into real complaint context
366
Connected view of analysis, handling, and reporting.
Phase 2
Workspace-ready flow
Transition into the Workspace
Once a complaint needs operational depth, move into the workspace to keep evidence, letters, approvals, and actions in one controlled handling flow.
Complaint detail with evidence and timeline
Letter drafting with review control
Approvals, actions, and operational ownership
Workspace-ready flow
Connected view of analysis, handling, and reporting.
Phase 3
Investigation-ready workflow
Work complaints with evidence, letters, approvals, and actions connected.
The product becomes operational inside the workspace. The key shift is that evidence, correspondence, review, and remediation do not split across separate tools.
Evidence and complaint records connected
Reviewer notes and version history visible
Deadlines and actions kept in the same operating thread
Investigation-ready workflow
Connected view of analysis, handling, and reporting.
Phase 4
Board-ready outputs
Finish with outputs leadership can actually use.
Board packs, appendix material, and leadership reporting are generated from the same complaint and intelligence layer, so the reporting story stays grounded in the operating record.
Board-ready PDF and PPTX output
Appendix material from evidence and letters
Leadership reporting built on complaint evidence
Board-ready outputs
Connected view of analysis, handling, and reporting.
Platform fit
See how different roles benefit.
Annual evidence page
2026
5,952 published decisions with an upheld rate of 23.4%.
Open evidence page
Firm page
Bank of Scotland Plc
27,205 published decisions with 13.4% upheld.
Open evidence page
Featured evidence page
Banking and credit
84,364 published decisions with 28.6% upheld.
Open evidence page
For Public-Facing Data Teams
Public data
Use the public intelligence layer to understand the complaint signal fast.
Analysts, researchers, and decision-makers can start publicly with published year, firm, product, and complaint-theme pages before they ever need access to the secure workspace.
- Search-friendly public insight pages
- Comparison and context before deeper review
- Clear route from discovery into real complaint analysis
For Workspace Complaint Teams
Workspace
Handle complaints with a clearer operating record and stronger reporting finish.
Complaint handlers, reviewers, and governance leads can manage evidence, letters, approvals, actions, and reporting in the same product rather than rebuilding the workflow elsewhere.
- Evidence, correspondence, and approvals together
- Actions and deadlines visible in the same flow
- Board-ready outputs connected back to the operating record
Ready to build defensible complaint intelligence?
Start with source-backed complaint intelligence, then move into the workspace when handling depth actually matters.
Public analysis, complaint handling workflow, and leadership reporting all sit on the same product layer, with evidence and decisions kept traceable.