Published decisions
389,110
Corpus coverage
Live FOS complaints intelligence
See live complaint intelligence clearly, then move straight into the workflow.
Explore the public complaint signal first. Then move into the workspace to investigate complaints, manage evidence and letters, and produce reporting that leadership can actually use.
Live firm, product, year, and theme analysis
Workspace for evidence, letters, approvals, and actions
Board-ready outputs built from the same intelligence layer
Live public access
Search
Explore the public signal first.
Start with public year, firm, product, and theme pages so users can understand the complaint landscape before they ever enter the secure workspace.
Public insight activity
Latest year
2026
Annual analysis
Theme focus
Delay In Claim Handling
Root-cause and complaint-theme view
Live panel
Lloyds · Banking and credit
Search
Public insight activity
7-point view
Live archive
Years · Firms · Products · Themes
Featured page
2026 annual analysis
Live platform pulse
A homepage that shows the product through live data, not generic claims.
Live corpus coverage, public insight depth, and current complaint context are visible immediately. The page should feel like a live product front door, not a static marketing shell.
Published decisions
389,110
14 years currently covered
Last updated 17 Mar 2026
Platform health dashboard
Real-time platform pulse.
Live now
Public insight pages
362
SEO-ready annual, firm, product, and complaint-theme pages
Current upheld rate
32.8%
127,492 upheld decisions in the corpus
Latest year in focus
2026
2,391 published decisions with an upheld rate of 23.8%.
Live platform access
Public insights, comparison views, workspace complaint handling, and board-ready outputs all sit on the same intelligence stack.
Public insights
Firm comparison
Complaints workspace
Board reporting
Platform surface
Illustrated public data flow
Live analysis and workspace handoff
Platform path
Move from public complaint signal to operational workflow and reporting without losing the thread.
The structure below is intentionally simple. It shows the platform in four connected phases, closer to how users actually move through the product.
Phase 1
362
Explore the Public Signal
Search the public complaint layer by year, firm, product, and complaint theme. The homepage should make it obvious that the platform is live from the first click, not hidden behind a brochure.
SEO-friendly analysis pages
Live firm, product, year, and theme coverage
Direct path into real complaint context
362
Connected view of analysis, handling, and reporting.
Phase 2
Workspace-ready flow
Transition into the Workspace
Once a complaint needs operational depth, move into the workspace to keep evidence, letters, approvals, and actions in one controlled handling flow.
Complaint detail with evidence and timeline
Letter drafting with review control
Approvals, actions, and operational ownership
Workspace-ready flow
Connected view of analysis, handling, and reporting.
Phase 3
Investigation-ready workflow
Work complaints with evidence, letters, approvals, and actions connected.
The product becomes operational inside the workspace. The key shift is that evidence, correspondence, review, and remediation do not split across separate tools.
Evidence and complaint records connected
Reviewer notes and version history visible
Deadlines and actions kept in the same operating thread
Investigation-ready workflow
Connected view of analysis, handling, and reporting.
Phase 4
Board-ready outputs
Finish with outputs leadership can actually use.
Board packs, appendix material, and leadership reporting are generated from the same complaint and intelligence layer, so the reporting story stays grounded in the live operating record.
Board-ready PDF and PPTX output
Appendix material from evidence and letters
Leadership reporting built on live complaint context
Board-ready outputs
Connected view of analysis, handling, and reporting.
Platform fit
See how different roles benefit.
Live annual page
2026
2,391 published decisions with an upheld rate of 23.8%.
Open live page
Firm page
Bank of Scotland Plc
27,113 published decisions with 13.3% upheld.
Open live page
Featured live page
Banking and credit
84,364 published decisions with 28.6% upheld.
Open live page
For Public-Facing Data Teams
Public data
Use the public intelligence layer to understand the complaint signal fast.
Analysts, researchers, and decision-makers can start publicly with live year, firm, product, and complaint-theme pages before they ever need access to the secure workspace.
- Search-friendly public insight pages
- Comparison and context before deeper review
- Clear route from discovery into real complaint analysis
For Workspace Complaint Teams
Workspace
Handle complaints with a clearer operating record and stronger reporting finish.
Complaint handlers, reviewers, and governance leads can manage evidence, letters, approvals, actions, and reporting in the same product rather than rebuilding the workflow elsewhere.
- Evidence, correspondence, and approvals together
- Actions and deadlines visible in the same flow
- Board-ready outputs connected back to the operating record