MEMA Consultants

FOS Complaints Intelligence

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Public estimator

Complaint Outcome Estimator

Check the live upheld-rate signal for a complaint context in seconds. Start with product and root cause, then overlay a firm where you have one.

Published decisions

389,110

Live public corpus behind the estimate.

Current upheld rate

32.8%

A live read on how the published corpus is resolving today.

Public first: search the signal before you open the workspaceSample size shown alongside every estimateFirm overlay where published decisions exist

Public insight pages

362

The estimator sits on the same live public analysis layer as years, firms, products, and themes.

Latest year in focus

2026

Use the estimator for fast exposure checks, then step into the deeper public analysis if you need context.

Guided estimate

Start with the complaint context that matters.

Product is required. Root cause and firm are optional, but they sharpen the signal when published decisions exist.

This anchors the estimate in the right slice of the published FOS corpus.

Use this when you want a narrower complaint-theme or operational pattern.

If the published corpus has enough matching decisions, you will see a firm overlay against the wider product context.

Step 1

Pick the complaint context

Start with product and optional root cause to anchor the estimate in comparable published decisions.

Step 2

Read the live outcome pattern

See the current upheld-rate context, sample size, and the distribution of outcomes in similar published cases.

Step 3

Overlay a firm if you have one

Where data exists, the firm overlay shows how that firm compares with the wider product-level outcome picture.

Next move

Move into the full intelligence layer

Use the estimator as the fast public signal, then step into the advisor brief or workspace when the case needs handling depth.

Explore the next layer