FOS Complaints Intelligence

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Deep Analysis Workspace

Drill into year, firm, product, precedent, and root-cause patterns across the FOS corpus.

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Upheld vs Not Upheld rates

Overall upheld vs not-upheld rates against a 50% baseline. Lower upheld rate is better for firms.

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Upheld rate

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Not upheld rate

Product performance

Products by total cases, upheld rate, and volume.

Click a bubble to filter by that product.

No product data available for bubble chart.

Year x product upheld-rate heatmap

Click any cell to combine year and product filters.

Click any cell to combine year and product filters.

No heatmap data under current filters.

Product upheld-rate leaderboard

Products ranked by volume with upheld rate.

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No product volume data under current filters.

Firm benchmark: volume vs upheld rate

Compare firm scale against adjudication outcomes.

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No firm benchmark data under current filters.

Precedent x root-cause matrix

Click chips to filter by precedent or root cause tags.

Click chips or cells to filter by precedent or root cause tags.

No precedent/root-cause matrix under this scope.

Product categories by month

Stacked breakdown of top product sectors by decision month.

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No monthly product breakdown data available.

Decisions heatmap

Heat intensity shows decision volume by day of week and month. Darker = more decisions.

No decision day/month heatmap data available.

Product to firm distribution

High-volume products with their top firms.

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No product tree data under current filters.

Yearly analysis narratives

Auto-generated commentary from year-level volumes and rates.

Click a year badge to filter by that year.

No narrative insights for this filter combination.