Public archive
Annual ombudsman complaint analysis
Browse year-by-year public analysis of the Financial Ombudsman decisions corpus, including upheld-rate context, leading firms, product concentration, complaint themes, and representative cases.
14 pages currently match the current filter.
2026 annual complaints analysis
2026
391 published decisions with an upheld rate of 20.7%.
Decisions
391
Upheld
20.7%
Latest published decision 02 Feb 2026
2025 annual complaints analysis
2025
31,770 published decisions with an upheld rate of 31.3%.
Decisions
31,770
Upheld
31.3%
Latest published decision 31 Dec 2025
2024 annual complaints analysis
2024
27,617 published decisions with an upheld rate of 40.1%.
Decisions
27,617
Upheld
40.1%
Latest published decision 31 Dec 2024
2023 annual complaints analysis
2023
26,268 published decisions with an upheld rate of 41.5%.
Decisions
26,268
Upheld
41.5%
Latest published decision 31 Dec 2023
2022 annual complaints analysis
2022
27,326 published decisions with an upheld rate of 36.3%.
Decisions
27,326
Upheld
36.3%
Latest published decision 31 Dec 2022
2021 annual complaints analysis
2021
29,837 published decisions with an upheld rate of 31.9%.
Decisions
29,837
Upheld
31.9%
Latest published decision 31 Dec 2021
2020 annual complaints analysis
2020
28,003 published decisions with an upheld rate of 32.3%.
Decisions
28,003
Upheld
32.3%
Latest published decision 31 Dec 2020
2019 annual complaints analysis
2019
26,747 published decisions with an upheld rate of 30.4%.
Decisions
26,747
Upheld
30.4%
Latest published decision 31 Dec 2019
2018 annual complaints analysis
2018
33,811 published decisions with an upheld rate of 37.2%.
Decisions
33,811
Upheld
37.2%
Latest published decision 31 Dec 2018
2017 annual complaints analysis
2017
27,932 published decisions with an upheld rate of 27.6%.
Decisions
27,932
Upheld
27.6%
Latest published decision 28 Dec 2017
2016 annual complaints analysis
2016
34,881 published decisions with an upheld rate of 31.8%.
Decisions
34,881
Upheld
31.8%
Latest published decision 30 Dec 2016
2015 annual complaints analysis
2015
36,349 published decisions with an upheld rate of 35.9%.
Decisions
36,349
Upheld
35.9%
Latest published decision 31 Dec 2015
2014 annual complaints analysis
2014
37,155 published decisions with an upheld rate of 23.1%.
Decisions
37,155
Upheld
23.1%
Latest published decision 31 Dec 2014
2013 annual complaints analysis
2013
19,023 published decisions with an upheld rate of 28.1%.
Decisions
19,023
Upheld
28.1%
Latest published decision 31 Dec 2013