Public archive
Product complaint analysis
Public product-level complaint analysis pages for the Financial Ombudsman corpus, with outcome context, top firms, complaint themes, precedent signals, and representative published decisions.
12 pages currently match the current filter.
Archive signal
12 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Banking and credit product analysis
Banking and credit
84,364 published decisions with 28.6% upheld.
Decisions
84,364
Upheld
28.6%
Latest published decision 30 May 2023
Payment protection insurance (PPI) product analysis
Payment protection insurance (PPI)
80,231 published decisions with 31.0% upheld.
Decisions
80,231
Upheld
31.0%
Latest published decision 21 Sept 2021
Banking and Payments product analysis
Banking and Payments
53,442 published decisions with 28.9% upheld.
Decisions
53,442
Upheld
28.9%
Latest published decision 17 Mar 2026
Insurance product analysis
Insurance
49,645 published decisions with 35.9% upheld.
Decisions
49,645
Upheld
35.9%
Latest published decision 17 Mar 2026
Insurance (excluding PPI) product analysis
Insurance (excluding PPI)
41,974 published decisions with 35.1% upheld.
Decisions
41,974
Upheld
35.1%
Latest published decision 16 Sept 2021
Consumer Credit product analysis
Consumer Credit
29,152 published decisions with 42.2% upheld.
Decisions
29,152
Upheld
42.2%
Latest published decision 17 Mar 2026
Investment and pensions product analysis
Investment and pensions
21,815 published decisions with 34.0% upheld.
Decisions
21,815
Upheld
34.0%
Latest published decision 04 Oct 2021
Mortgages product analysis
Mortgages
8,423 published decisions with 30.9% upheld.
Decisions
8,423
Upheld
30.9%
Latest published decision 17 Mar 2026
Pensions and Annuities product analysis
Pensions and Annuities
8,368 published decisions with 53.7% upheld.
Decisions
8,368
Upheld
53.7%
Latest published decision 17 Mar 2026
Investments product analysis
Investments
7,455 published decisions with 30.6% upheld.
Decisions
7,455
Upheld
30.6%
Latest published decision 17 Mar 2026
Unspecified product analysis
Unspecified
3,450 published decisions with 28.7% upheld.
Decisions
3,450
Upheld
28.7%
Latest published decision 11 Jul 2022
Claims Management product analysis
Claims Management
686 published decisions with 44.8% upheld.
Decisions
686
Upheld
44.8%
Latest published decision 05 Feb 2026