Public archive
Product complaint analysis
Public product-level complaint analysis pages for the Financial Ombudsman corpus, with outcome context, top firms, complaint themes, precedent signals, and representative published decisions.
12 pages currently match the current filter.
Archive signal
12 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Banking and credit product analysis
Banking and credit
84,364 published decisions with 28.6% upheld.
Decisions
84,364
Upheld
28.6%
Latest published decision 30 May 2023
Payment protection insurance (PPI) product analysis
Payment protection insurance (PPI)
80,231 published decisions with 31.0% upheld.
Decisions
80,231
Upheld
31.0%
Latest published decision 21 Sept 2021
Banking and Payments product analysis
Banking and Payments
56,034 published decisions with 28.4% upheld.
Decisions
56,034
Upheld
28.4%
Latest published decision 25 Sept 2026
Insurance product analysis
Insurance
51,008 published decisions with 35.8% upheld.
Decisions
51,008
Upheld
35.8%
Latest published decision 15 Sept 2026
Insurance (excluding PPI) product analysis
Insurance (excluding PPI)
41,974 published decisions with 35.1% upheld.
Decisions
41,974
Upheld
35.1%
Latest published decision 16 Sept 2021
Consumer Credit product analysis
Consumer Credit
30,595 published decisions with 41.5% upheld.
Decisions
30,595
Upheld
41.5%
Latest published decision 15 Sept 2026
Investment and pensions product analysis
Investment and pensions
21,815 published decisions with 34.0% upheld.
Decisions
21,815
Upheld
34.0%
Latest published decision 04 Oct 2021
Mortgages product analysis
Mortgages
8,585 published decisions with 31.0% upheld.
Decisions
8,585
Upheld
31.0%
Latest published decision 15 Sept 2026
Pensions and Annuities product analysis
Pensions and Annuities
8,516 published decisions with 53.4% upheld.
Decisions
8,516
Upheld
53.4%
Latest published decision 15 Sept 2026
Investments product analysis
Investments
7,649 published decisions with 30.5% upheld.
Decisions
7,649
Upheld
30.5%
Latest published decision 15 Sept 2026
Unspecified product analysis
Unspecified
3,450 published decisions with 28.7% upheld.
Decisions
3,450
Upheld
28.7%
Latest published decision 11 Jul 2022
Claims Management product analysis
Claims Management
688 published decisions with 44.8% upheld.
Decisions
688
Upheld
44.8%
Latest published decision 02 Sept 2026