Public archive
Year and product complaint analysis
Curated public cross-pages for the strongest year and product combinations in the published Financial Ombudsman decision corpus. These pages are published only when the combination has enough data volume to support a useful, non-thin analysis.
71 pages currently match the current filter.
2014 + product analysis
Payment protection insurance (PPI) complaints in 2014
16,981 published decisions in Payment protection insurance (PPI) during 2014, with 19.0% upheld.
Decisions
16,981
Upheld
19.0%
Latest published decision 29 Dec 2014
2018 + product analysis
Payment protection insurance (PPI) complaints in 2018
15,511 published decisions in Payment protection insurance (PPI) during 2018, with 44.2% upheld.
Decisions
15,511
Upheld
44.2%
Latest published decision 31 Dec 2018
2015 + product analysis
Banking and credit complaints in 2015
14,007 published decisions in Banking and credit during 2015, with 25.4% upheld.
Decisions
14,007
Upheld
25.4%
Latest published decision 23 Dec 2015
2025 + product analysis
Banking and Payments complaints in 2025
13,903 published decisions in Banking and Payments during 2025, with 24.7% upheld.
Decisions
13,903
Upheld
24.7%
Latest published decision 30 Dec 2025
2016 + product analysis
Payment protection insurance (PPI) complaints in 2016
13,292 published decisions in Payment protection insurance (PPI) during 2016, with 31.9% upheld.
Decisions
13,292
Upheld
31.9%
Latest published decision 30 Dec 2016
2017 + product analysis
Banking and credit complaints in 2017
11,853 published decisions in Banking and credit during 2017, with 29.7% upheld.
Decisions
11,853
Upheld
29.7%
Latest published decision 28 Dec 2017
2016 + product analysis
Banking and credit complaints in 2016
11,186 published decisions in Banking and credit during 2016, with 28.9% upheld.
Decisions
11,186
Upheld
28.9%
Latest published decision 30 Dec 2016
2024 + product analysis
Banking and Payments complaints in 2024
10,946 published decisions in Banking and Payments during 2024, with 33.9% upheld.
Decisions
10,946
Upheld
33.9%
Latest published decision 31 Dec 2024
2015 + product analysis
Payment protection insurance (PPI) complaints in 2015
10,683 published decisions in Payment protection insurance (PPI) during 2015, with 52.8% upheld.
Decisions
10,683
Upheld
52.8%
Latest published decision 23 Dec 2015
2019 + product analysis
Banking and credit complaints in 2019
10,429 published decisions in Banking and credit during 2019, with 35.3% upheld.
Decisions
10,429
Upheld
35.3%
Latest published decision 31 Dec 2019
2021 + product analysis
Insurance complaints in 2021
10,419 published decisions in Insurance during 2021, with 28.4% upheld.
Decisions
10,419
Upheld
28.4%
Latest published decision 31 Dec 2021
2014 + product analysis
Banking and credit complaints in 2014
10,276 published decisions in Banking and credit during 2014, with 20.2% upheld.
Decisions
10,276
Upheld
20.2%
Latest published decision 29 Dec 2014
2018 + product analysis
Banking and credit complaints in 2018
10,098 published decisions in Banking and credit during 2018, with 29.8% upheld.
Decisions
10,098
Upheld
29.8%
Latest published decision 31 Dec 2018
2013 + product analysis
Banking and credit complaints in 2013
9,290 published decisions in Banking and credit during 2013, with 19.4% upheld.
Decisions
9,290
Upheld
19.4%
Latest published decision 06 Dec 2013
2023 + product analysis
Banking and Payments complaints in 2023
8,694 published decisions in Banking and Payments during 2023, with 32.8% upheld.
Decisions
8,694
Upheld
32.8%
Latest published decision 31 Dec 2023
2022 + product analysis
Banking and Payments complaints in 2022
8,600 published decisions in Banking and Payments during 2022, with 30.8% upheld.
Decisions
8,600
Upheld
30.8%
Latest published decision 31 Dec 2022
2019 + product analysis
Payment protection insurance (PPI) complaints in 2019
8,099 published decisions in Payment protection insurance (PPI) during 2019, with 20.7% upheld.
Decisions
8,099
Upheld
20.7%
Latest published decision 31 Dec 2019
2025 + product analysis
Insurance complaints in 2025
8,040 published decisions in Insurance during 2025, with 39.0% upheld.
Decisions
8,040
Upheld
39.0%
Latest published decision 31 Dec 2025
2023 + product analysis
Insurance complaints in 2023
7,878 published decisions in Insurance during 2023, with 46.6% upheld.
Decisions
7,878
Upheld
46.6%
Latest published decision 31 Dec 2023
2017 + product analysis
Payment protection insurance (PPI) complaints in 2017
7,786 published decisions in Payment protection insurance (PPI) during 2017, with 21.2% upheld.
Decisions
7,786
Upheld
21.2%
Latest published decision 28 Dec 2017
2022 + product analysis
Insurance complaints in 2022
7,749 published decisions in Insurance during 2022, with 34.9% upheld.
Decisions
7,749
Upheld
34.9%
Latest published decision 31 Dec 2022
2024 + product analysis
Insurance complaints in 2024
7,493 published decisions in Insurance during 2024, with 47.3% upheld.
Decisions
7,493
Upheld
47.3%
Latest published decision 31 Dec 2024
2020 + product analysis
Insurance complaints in 2020
7,311 published decisions in Insurance during 2020, with 22.3% upheld.
Decisions
7,311
Upheld
22.3%
Latest published decision 31 Dec 2020
2015 + product analysis
Insurance (excluding PPI) complaints in 2015
6,884 published decisions in Insurance (excluding PPI) during 2015, with 33.7% upheld.
Decisions
6,884
Upheld
33.7%
Latest published decision 23 Dec 2015
2021 + product analysis
Banking and Payments complaints in 2021
6,478 published decisions in Banking and Payments during 2021, with 29.4% upheld.
Decisions
6,478
Upheld
29.4%
Latest published decision 31 Dec 2021
2020 + product analysis
Banking and credit complaints in 2020
6,328 published decisions in Banking and credit during 2020, with 45.0% upheld.
Decisions
6,328
Upheld
45.0%
Latest published decision 30 Dec 2020
2025 + product analysis
Consumer Credit complaints in 2025
6,201 published decisions in Consumer Credit during 2025, with 32.5% upheld.
Decisions
6,201
Upheld
32.5%
Latest published decision 30 Dec 2025
2016 + product analysis
Insurance (excluding PPI) complaints in 2016
6,083 published decisions in Insurance (excluding PPI) during 2016, with 33.7% upheld.
Decisions
6,083
Upheld
33.7%
Latest published decision 30 Dec 2016
2017 + product analysis
Insurance (excluding PPI) complaints in 2017
5,908 published decisions in Insurance (excluding PPI) during 2017, with 32.0% upheld.
Decisions
5,908
Upheld
32.0%
Latest published decision 28 Dec 2017
2022 + product analysis
Consumer Credit complaints in 2022
5,905 published decisions in Consumer Credit during 2022, with 44.7% upheld.
Decisions
5,905
Upheld
44.7%
Latest published decision 30 Dec 2022
2019 + product analysis
Insurance (excluding PPI) complaints in 2019
5,727 published decisions in Insurance (excluding PPI) during 2019, with 35.0% upheld.
Decisions
5,727
Upheld
35.0%
Latest published decision 31 Dec 2019
2014 + product analysis
Insurance (excluding PPI) complaints in 2014
5,566 published decisions in Insurance (excluding PPI) during 2014, with 35.3% upheld.
Decisions
5,566
Upheld
35.3%
Latest published decision 29 Dec 2014
2018 + product analysis
Insurance (excluding PPI) complaints in 2018
5,549 published decisions in Insurance (excluding PPI) during 2018, with 33.2% upheld.
Decisions
5,549
Upheld
33.2%
Latest published decision 31 Dec 2018
2021 + product analysis
Consumer Credit complaints in 2021
4,788 published decisions in Consumer Credit during 2021, with 52.5% upheld.
Decisions
4,788
Upheld
52.5%
Latest published decision 31 Dec 2021
2015 + product analysis
Investment and pensions complaints in 2015
4,505 published decisions in Investment and pensions during 2015, with 31.6% upheld.
Decisions
4,505
Upheld
31.6%
Latest published decision 23 Dec 2015
2024 + product analysis
Consumer Credit complaints in 2024
4,478 published decisions in Consumer Credit during 2024, with 40.9% upheld.
Decisions
4,478
Upheld
40.9%
Latest published decision 31 Dec 2024
2023 + product analysis
Consumer Credit complaints in 2023
4,266 published decisions in Consumer Credit during 2023, with 39.1% upheld.
Decisions
4,266
Upheld
39.1%
Latest published decision 29 Dec 2023
2014 + product analysis
Investment and pensions complaints in 2014
4,072 published decisions in Investment and pensions during 2014, with 31.1% upheld.
Decisions
4,072
Upheld
31.1%
Latest published decision 29 Dec 2014
2020 + product analysis
Banking and Payments complaints in 2020
3,766 published decisions in Banking and Payments during 2020, with 18.9% upheld.
Decisions
3,766
Upheld
18.9%
Latest published decision 31 Dec 2020
2013 + product analysis
Payment protection insurance (PPI) complaints in 2013
3,550 published decisions in Payment protection insurance (PPI) during 2013, with 33.9% upheld.
Decisions
3,550
Upheld
33.9%
Latest published decision 05 Dec 2013
2020 + product analysis
Insurance (excluding PPI) complaints in 2020
3,174 published decisions in Insurance (excluding PPI) during 2020, with 41.8% upheld.
Decisions
3,174
Upheld
41.8%
Latest published decision 24 Dec 2020
2013 + product analysis
Insurance (excluding PPI) complaints in 2013
2,902 published decisions in Insurance (excluding PPI) during 2013, with 43.1% upheld.
Decisions
2,902
Upheld
43.1%
Latest published decision 06 Dec 2013
2016 + product analysis
Investment and pensions complaints in 2016
2,871 published decisions in Investment and pensions during 2016, with 38.4% upheld.
Decisions
2,871
Upheld
38.4%
Latest published decision 30 Dec 2016
2021 + product analysis
Payment protection insurance (PPI) complaints in 2021
2,868 published decisions in Payment protection insurance (PPI) during 2021, with 10.3% upheld.
Decisions
2,868
Upheld
10.3%
Latest published decision 21 Sept 2021
2020 + product analysis
Consumer Credit complaints in 2020
2,792 published decisions in Consumer Credit during 2020, with 53.9% upheld.
Decisions
2,792
Upheld
53.9%
Latest published decision 31 Dec 2020
2018 + product analysis
Investment and pensions complaints in 2018
2,653 published decisions in Investment and pensions during 2018, with 32.7% upheld.
Decisions
2,653
Upheld
32.7%
Latest published decision 31 Dec 2018
2023 + product analysis
Pensions and Annuities complaints in 2023
2,416 published decisions in Pensions and Annuities during 2023, with 65.3% upheld.
Decisions
2,416
Upheld
65.3%
Latest published decision 29 Dec 2023
2017 + product analysis
Investment and pensions complaints in 2017
2,384 published decisions in Investment and pensions during 2017, with 27.4% upheld.
Decisions
2,384
Upheld
27.4%
Latest published decision 28 Dec 2017
2019 + product analysis
Investment and pensions complaints in 2019
2,029 published decisions in Investment and pensions during 2019, with 33.8% upheld.
Decisions
2,029
Upheld
33.8%
Latest published decision 31 Dec 2019
2024 + product analysis
Mortgages complaints in 2024
1,828 published decisions in Mortgages during 2024, with 37.3% upheld.
Decisions
1,828
Upheld
37.3%
Latest published decision 31 Dec 2024
2013 + product analysis
Investment and pensions complaints in 2013
1,818 published decisions in Investment and pensions during 2013, with 39.2% upheld.
Decisions
1,818
Upheld
39.2%
Latest published decision 06 Dec 2013
2022 + product analysis
Pensions and Annuities complaints in 2022
1,811 published decisions in Pensions and Annuities during 2022, with 50.9% upheld.
Decisions
1,811
Upheld
50.9%
Latest published decision 30 Dec 2022
2022 + product analysis
Mortgages complaints in 2022
1,628 published decisions in Mortgages during 2022, with 30.6% upheld.
Decisions
1,628
Upheld
30.6%
Latest published decision 30 Dec 2022
2024 + product analysis
Pensions and Annuities complaints in 2024
1,583 published decisions in Pensions and Annuities during 2024, with 54.4% upheld.
Decisions
1,583
Upheld
54.4%
Latest published decision 31 Dec 2024
2022 + product analysis
Investments complaints in 2022
1,518 published decisions in Investments during 2022, with 30.4% upheld.
Decisions
1,518
Upheld
30.4%
Latest published decision 30 Dec 2022
2021 + product analysis
Mortgages complaints in 2021
1,504 published decisions in Mortgages during 2021, with 25.1% upheld.
Decisions
1,504
Upheld
25.1%
Latest published decision 31 Dec 2021
2023 + product analysis
Mortgages complaints in 2023
1,485 published decisions in Mortgages during 2023, with 35.8% upheld.
Decisions
1,485
Upheld
35.8%
Latest published decision 29 Dec 2023
2020 + product analysis
Payment protection insurance (PPI) complaints in 2020
1,461 published decisions in Payment protection insurance (PPI) during 2020, with 5.5% upheld.
Decisions
1,461
Upheld
5.5%
Latest published decision 30 Dec 2020
2013 + product analysis
Unspecified complaints in 2013
1,460 published decisions in Unspecified during 2013, with 25.3% upheld.
Decisions
1,460
Upheld
25.3%
Latest published decision 31 Dec 2013
2023 + product analysis
Investments complaints in 2023
1,457 published decisions in Investments during 2023, with 38.6% upheld.
Decisions
1,457
Upheld
38.6%
Latest published decision 31 Dec 2023
2016 + product analysis
Unspecified complaints in 2016
1,449 published decisions in Unspecified during 2016, with 31.8% upheld.
Decisions
1,449
Upheld
31.8%
Latest published decision 29 Feb 2016
2025 + product analysis
Pensions and Annuities complaints in 2025
1,414 published decisions in Pensions and Annuities during 2025, with 45.4% upheld.
Decisions
1,414
Upheld
45.4%
Latest published decision 30 Dec 2025
2021 + product analysis
Investments complaints in 2021
1,414 published decisions in Investments during 2021, with 24.9% upheld.
Decisions
1,414
Upheld
24.9%
Latest published decision 31 Dec 2021
2024 + product analysis
Investments complaints in 2024
1,242 published decisions in Investments during 2024, with 34.9% upheld.
Decisions
1,242
Upheld
34.9%
Latest published decision 31 Dec 2024
2025 + product analysis
Mortgages complaints in 2025
1,203 published decisions in Mortgages during 2025, with 32.4% upheld.
Decisions
1,203
Upheld
32.4%
Latest published decision 30 Dec 2025
2020 + product analysis
Investment and pensions complaints in 2020
1,182 published decisions in Investment and pensions during 2020, with 44.7% upheld.
Decisions
1,182
Upheld
44.7%
Latest published decision 30 Dec 2020
2025 + product analysis
Investments complaints in 2025
961 published decisions in Investments during 2025, with 32.6% upheld.
Decisions
961
Upheld
32.6%
Latest published decision 30 Dec 2025
2021 + product analysis
Banking and credit complaints in 2021
896 published decisions in Banking and credit during 2021, with 45.8% upheld.
Decisions
896
Upheld
45.8%
Latest published decision 28 Sept 2021
2021 + product analysis
Pensions and Annuities complaints in 2021
807 published decisions in Pensions and Annuities during 2021, with 47.8% upheld.
Decisions
807
Upheld
47.8%
Latest published decision 30 Dec 2021
2020 + product analysis
Investments complaints in 2020
779 published decisions in Investments during 2020, with 18.0% upheld.
Decisions
779
Upheld
18.0%
Latest published decision 30 Dec 2020
2020 + product analysis
Mortgages complaints in 2020
709 published decisions in Mortgages during 2020, with 14.4% upheld.
Decisions
709
Upheld
14.4%
Latest published decision 30 Dec 2020