Published decisions
779
Decision volume in this year-product slice
Year + product analysis
Investments complaints in 2020
A curated public analysis of Investments in 2020, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
779 published FOS decisions in Investments during 2020, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
779
Decision volume in this year-product slice
Upheld rate
18.0%
140 upheld decisions
Latest published decision 30 Dec 2020
Upheld rate
18.0%
140 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
56 decisions
Leading complaint theme
Delay In Claim Handling
80 tagged decisions
Investments in 2020
779 published decisions in the corpus sit in Investments for 2020. 18.0% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Aviva Life & Pensions UK Limited is the most visible firm inside this year-product slice, with 56 published decisions.
- 2020: 779 decisions, 18.0% upheld
- Leading complaint theme: Delay In Claim Handling
Firm concentration and issue profile
Aviva Life & Pensions UK Limited, Barclays Bank UK PLC, Phoenix Life Limited, and others are the firms most often associated with Investments complaints in 2020. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, non-disclosure or misrepresentation, fraud or scam concern, and others are the strongest complaint-theme signals in this year-product combination.
- Aviva Life & Pensions UK Limited: 56 decisions, 8.9% upheld
- Barclays Bank UK PLC: 48 decisions, 35.4% upheld
- Phoenix Life Limited: 36 decisions, 16.7% upheld
- Legal and General Assurance Society Limited: 34 decisions, 14.7% upheld
- The Royal London Mutual Insurance Society Limited: 28 decisions, 10.7% upheld
Handling implications and precedent context
The advisory layer for Investments points to recurring handling implications here, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), review disp precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-241263530 Dec 2020Not upheld
Openwork Limited · Investments
DRN-2412635 The complaint Miss A and Mr L complain that Thomas Oliver UK LLP, part of Openwork Limited’s network, gave them misleading advice when recommending a decreasing term assurance policy, and have wrongly charged them for cancelling it. All references to Openwork will include Thoma... (3 pages)
View source decisionDRN-226591629 Dec 2020Not upheld
Zurich Assurance Ltd · Investments
DRN-2265916 The complaint Mr P complains that Zurich Assurance Ltd mis-sold him a whole-of-life plan which wasn’t suitable for him. What happened In 1992, Mr P met with an appointed representative of a predecessor business of Zurich to discuss taking out a form of critical illness cover to... (2 pages)
View source decisionDRN-231863929 Dec 2020Not upheld
Phoenix Life Assurance Limited · Investments
DRN-2318639 The complaint Mr C complains that Phoenix Life Assurance Limited (Phoenix) mis-sold him a term assurance policy. He says the adviser didn’t explain that the premiums would increase by more than the rate of inflation. What happened Mr and Mrs C met with a Phoenix (previously Pea... (3 pages)
View source decisionDRN-227250424 Dec 2020Not upheld
Barclays Bank UK PLC · Investments
DRN-2272504 The complaint Mr M complains, through a claims management company (CMC) that he was given unsuitable investment advice by Barclays Bank UK PLC because he was advised to invest too much money and the investments were too risky. What happened The CMC raised a complaint regarding ... (2 pages)
View source decisionDRN-234807624 Dec 2020Upheld
Computershare Investor Services Plc · Investments
DRN-2348076 The complaint Mr S complains that Computershare Investor Services Plc (Computershare) did not act on his dealing instruction and as a result has suffered a financial loss. What happened Mr S submitted a fax dealing instruction on 12 April 2019 to sell 1,500 shares in Company A.... (3 pages)
View source decision