Tagged decisions
803
Published decisions carrying this complaint-theme tag
Complaint theme analysis
Administrative Error complaint theme analysis
A public analysis page for the complaint theme administrative error, built from the root-cause tagging layer across published Financial Ombudsman decisions.
Upheld rate
35.7%
287 upheld decisions
Page summary
803 published decisions tagged administrative error, with upheld-rate context, product concentration, firm exposure, precedent signals, and representative cases.
Tagged decisions
803
Published decisions carrying this complaint-theme tag
Upheld rate
35.7%
287 upheld decisions
Latest published decision 24 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Tagged decisions
803
Published decisions carrying this complaint-theme tag
Upheld rate
35.7%
287 upheld decisions
Leading product
Banking and credit
342 decisions
Leading firm
Bank of Scotland Plc
42 decisions
Administrative Error as a public complaint theme
Analysis803 published decisions in the corpus carry the complaint-theme tag administrative error. 35.7% of those decisions were upheld, which makes this one of the most useful public “type” slices available in the dataset.
Banking and credit is the product line most often associated with this theme, while Bank of Scotland Plc is the firm that appears most often alongside it in published decisions.
- Latest year represented: 2026
- Leading precedent signal: Consumer Credit Act 1974
- Leading firm: Bank of Scotland Plc
How this theme moves across the corpus
AnalysisAdministrative Error has enough history in the published decisions to show how complaint pressure has evolved across multiple years, rather than appearing as a one-off issue cluster.
In 2026, administrative error appeared in 46 published decisions with an upheld rate of 39.1%.
- 2026: 46 decisions, 39.1% upheld
- 2025: 8 decisions, 50.0% upheld
- 2024: 15 decisions, 73.3% upheld
- 2023: 11 decisions, 72.7% upheld
- 2022: 11 decisions, 36.4% upheld
Where the theme concentrates
AnalysisBanking and credit, Insurance (excluding PPI), Investment and pensions, and others are the product areas most associated with this theme in published decisions. That helps explain where this complaint type is most likely to appear in the ombudsman corpus.
Consumer Credit Act 1974, Disp, Fsma, and others are the most visible precedent signals tied to this complaint theme.
- Banking and credit: 342 decisions
- Bank of Scotland Plc: 42 decisions
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-584620224 Mar 2026Not upheld
TSB Bank plc · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 21 April 2026.
View source decisionDRN-601739724 Mar 2026Upheld
U K Insurance Limited · Insurance
My final decision is that I uphold this complaint. U K Insurance Limited should: • pay Mr P a total of £350 compensation; • provide a quote for permanent cover for the vehicle previously insured on a temporary basis and refund any cancellation fees associated with cancelling a 12-month policy to allow him to accept UKI’s quote.
View source decisionDRN-624258424 Mar 2026Not upheld
MONY Group Financial Limited · Insurance
My final decision is that I don’t uphold Mr P’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 21 April 2026.
View source decisionDRN-624604324 Mar 2026Upheld
HSBC UK Bank Plc · Banking and Payments
HSBC UK Bank Plc needs to take the additional step I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr Z to accept or reject my decision before 21 April 2026.
View source decisionDRN-624789724 Mar 2026Upheld
Bank of Scotland Plc · Banking and Payments
My final decision is that I uphold this complaint, in part, against Bank of Scotland plc trading as Halifax. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 21 April 2026.
View source decision