Firm analysis

Barclays Bank Plc complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank Plc, including outcome context, product mix, complaint themes, and representative cases.

Page summary

13,934 published decisions involving Barclays Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

13,934

Firm-specific decision volume in the public corpus

Upheld rate

27.9%

3,891 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

13,934

Firm-specific decision volume in the public corpus

Upheld rate

27.9%

3,891 upheld decisions

Leading product

Banking and credit

6,620 decisions

Leading complaint theme

Delay In Claim Handling

1,635 tagged decisions

Barclays Bank Plc at a glance

Barclays Bank Plc appears in 13,934 published decisions in this corpus. 27.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 6,620 decisions and an upheld rate of 20.4%.

  • Latest active year in the published data: 2026 (1 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Barclays Bank Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Barclays Bank Plc appeared in 1 published decisions with an upheld rate of 0.0%.

  • 2026: 1 decisions, 0.0% upheld
  • 2025: 42 decisions, 38.1% upheld
  • 2024: 64 decisions, 51.6% upheld
  • 2023: 47 decisions, 36.2% upheld
  • 2022: 31 decisions, 16.1% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Barclays Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 6,620 decisions
  • Second complaint theme: Affordability Assessment Failure
  • Second precedent signal: Section 75 Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-609347002 Feb 2026Not upheld

Barclays Bank Plc · Banking and Payments

My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask K to accept or reject my decision before 2 March 2026.

View source decision
DRN-602007821 Dec 2025Upheld

Barclays Bank Plc · Investments

DRN-6020078 The complaint Ms H complains that Barclays Bank Plc delayed transferring her investment ISA to her new provider. Ms H states that because of their delays, she’s lost c£65,000, which she’d now like Barclays to recompense her for. What happened In October 2024, Ms H’s financi... (7 pages)

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DRN-559114711 Dec 2025Upheld

Barclays Bank Plc · Investments

DRN-5591147 The complaint Mr K complains about the way Barclays Bank Plc handled the transfer of his stocks and shares ISA. He says delays in completing the transfer caused him a financial loss and he lost the opportunity to benefit from the growth on his investments. What happened I w... (4 pages)

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DRN-594818827 Nov 2025Upheld

Barclays Bank Plc · Banking and Payments

DRN-5948188 The complaint Mr and Mrs H, a partnership, complain that Barclays Bank Plc (‘Barclays’) closed their business credit card account unfairly and without notice, and refused to reinstate this. Mrs and Mrs H seek a review of what’s happened and want things putting right. What ... (4 pages)

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DRN-560405725 Nov 2025Not upheld

Barclays Bank Plc · Banking and Payments

DRN-5604057 The complaint C, a limited company, complains that Barclays Bank UK Plc (trading as Barclaycard) didn’t do more to protect it from being a victim of fraud. Mr A brings the complaint on behalf of C. What happened Barclaycard provides merchant acquiring services to C, allowin... (3 pages)

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