Published decisions
13,942
Firm-specific decision volume in the public corpus
Firm analysis
Barclays Bank Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
27.9%
3,894 upheld decisions
Page summary
13,942 published decisions involving Barclays Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
13,942
Firm-specific decision volume in the public corpus
Upheld rate
27.9%
3,894 upheld decisions
Latest published decision 31 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
13,942
Firm-specific decision volume in the public corpus
Upheld rate
27.9%
3,894 upheld decisions
Leading product
Banking and credit
6,620 decisions
Leading complaint theme
Delay In Claim Handling
1,639 tagged decisions
Barclays Bank Plc at a glance
AnalysisBarclays Bank Plc appears in 13,942 published decisions in this corpus. 27.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 6,620 decisions and an upheld rate of 20.4%.
- Latest active year in the published data: 2026 (9 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisBarclays Bank Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank Plc appeared in 9 published decisions with an upheld rate of 33.3%.
- 2026: 9 decisions, 33.3% upheld
- 2025: 42 decisions, 38.1% upheld
- 2024: 64 decisions, 51.6% upheld
- 2023: 47 decisions, 36.2% upheld
- 2022: 31 decisions, 16.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Barclays Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and credit: 6,620 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-609623331 Mar 2026Not upheld
Barclays Bank Plc · Investments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 28 April 2026.
View source decisionDRN-617190530 Mar 2026Not upheld
Barclays Bank Plc · Investments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr J to accept or reject my decision before 27 April 2026.
View source decisionDRN-617674824 Mar 2026Upheld
Barclays Bank Plc · Investments
My final decision is that I uphold this complaint. Barclays Bank PLC should: 1.
View source decisionDRN-615662817 Mar 2026Not upheld
Barclays Bank Plc · Banking and Payments
My final decision is that Barclays Bank PLC trading as Barclaycard has done enough to put things right. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 14 April 2026.
View source decisionDRN-612015917 Feb 2026Not upheld
Barclays Bank Plc · Investments
I do not uphold the complaint by the estate of Mrs B. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mrs B to accept or reject my decision before 17 March 2026.
View source decision