Published decisions
13,934
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
13,934 published decisions involving Barclays Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
13,934
Firm-specific decision volume in the public corpus
Upheld rate
27.9%
3,891 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
13,934
Firm-specific decision volume in the public corpus
Upheld rate
27.9%
3,891 upheld decisions
Leading product
Banking and credit
6,620 decisions
Leading complaint theme
Delay In Claim Handling
1,635 tagged decisions
Barclays Bank Plc appears in 13,934 published decisions in this corpus. 27.9% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and credit is the firm’s clearest product exposure in the published decisions, with 6,620 decisions and an upheld rate of 20.4%.
Barclays Bank Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank Plc appeared in 1 published decisions with an upheld rate of 0.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Barclays Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask K to accept or reject my decision before 2 March 2026.
View source decisionDRN-6020078 The complaint Ms H complains that Barclays Bank Plc delayed transferring her investment ISA to her new provider. Ms H states that because of their delays, she’s lost c£65,000, which she’d now like Barclays to recompense her for. What happened In October 2024, Ms H’s financi... (7 pages)
View source decisionDRN-5591147 The complaint Mr K complains about the way Barclays Bank Plc handled the transfer of his stocks and shares ISA. He says delays in completing the transfer caused him a financial loss and he lost the opportunity to benefit from the growth on his investments. What happened I w... (4 pages)
View source decisionDRN-5948188 The complaint Mr and Mrs H, a partnership, complain that Barclays Bank Plc (‘Barclays’) closed their business credit card account unfairly and without notice, and refused to reinstate this. Mrs and Mrs H seek a review of what’s happened and want things putting right. What ... (4 pages)
View source decisionDRN-5604057 The complaint C, a limited company, complains that Barclays Bank UK Plc (trading as Barclaycard) didn’t do more to protect it from being a victim of fraud. Mr A brings the complaint on behalf of C. What happened Barclaycard provides merchant acquiring services to C, allowin... (3 pages)
View source decision