Tagged decisions
23,473
Published decisions carrying this complaint-theme tag
Complaint theme analysis
Affordability Assessment Failure complaint theme analysis
A public analysis page for the complaint theme affordability assessment failure, built from the root-cause tagging layer across published Financial Ombudsman decisions.
Upheld rate
29.2%
6,852 upheld decisions
Page summary
23,473 published decisions tagged affordability assessment failure, with upheld-rate context, product concentration, firm exposure, precedent signals, and representative cases.
Tagged decisions
23,473
Published decisions carrying this complaint-theme tag
Upheld rate
29.2%
6,852 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Tagged decisions
23,473
Published decisions carrying this complaint-theme tag
Upheld rate
29.2%
6,852 upheld decisions
Leading product
Payment protection insurance (PPI)
8,729 decisions
Leading firm
Bank of Scotland Plc
2,754 decisions
Affordability Assessment Failure as a public complaint theme
Analysis23,473 published decisions in the corpus carry the complaint-theme tag affordability assessment failure. 29.2% of those decisions were upheld, which makes this one of the most useful public “type” slices available in the dataset.
Payment protection insurance (PPI) is the product line most often associated with this theme, while Bank of Scotland Plc is the firm that appears most often alongside it in published decisions.
- Latest year represented: 2026
- Leading precedent signal: Consumer Credit Act 1974
- Leading firm: Bank of Scotland Plc
How this theme moves across the corpus
AnalysisAffordability Assessment Failure has enough history in the published decisions to show how complaint pressure has evolved across multiple years, rather than appearing as a one-off issue cluster.
In 2026, affordability assessment failure appeared in 597 published decisions with an upheld rate of 11.7%.
- 2026: 597 decisions, 11.7% upheld
- 2025: 1,145 decisions, 18.0% upheld
- 2024: 999 decisions, 26.6% upheld
- 2023: 839 decisions, 39.3% upheld
- 2022: 903 decisions, 60.2% upheld
Where the theme concentrates
AnalysisPayment protection insurance (PPI), Banking and credit, Consumer Credit, and others are the product areas most associated with this theme in published decisions. That helps explain where this complaint type is most likely to appear in the ombudsman corpus.
Consumer Credit Act 1974, Section 140a Cca, Conc, and others are the most visible precedent signals tied to this complaint theme.
- Payment protection insurance (PPI): 8,729 decisions
- Bank of Scotland Plc: 2,754 decisions
- Second precedent signal: Section 140a Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-550109617 Mar 2026Not upheld
Zurich Assurance Ltd · Insurance
I don’t uphold Mrs P’s complaint about Zurich Assurance Ltd. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs P to accept or reject my decision before 14 April 2026.
View source decisionDRN-586243217 Mar 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask S to accept or reject my decision before 14 April 2026.
View source decisionDRN-587591917 Mar 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 14 April 2026.
View source decisionDRN-594849717 Mar 2026Not upheld
Mitsubishi HC Capital UK Plc · Consumer Credit
For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 14 April 2026.
View source decisionDRN-595463817 Mar 2026Not upheld
NewDay Ltd · Banking and Payments
My final decision is that I don’t uphold Mr B’s complaint about NewDay Ltd trading as Aqua. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 14 April 2026.
View source decision