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Casheuronet UK LLC complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Casheuronet UK LLC, including outcome context, product mix, complaint themes, and representative cases.

Page summary

1,486 published decisions involving Casheuronet UK LLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,486

Firm-specific decision volume in the public corpus

Upheld rate

83.8%

1,245 upheld decisions

Latest published decision 25 Oct 2019

Published decisions

1,486

Firm-specific decision volume in the public corpus

Upheld rate

83.8%

1,245 upheld decisions

Leading product

Banking and credit

1,480 decisions

Leading complaint theme

Affordability Assessment Failure

947 tagged decisions

Casheuronet UK LLC at a glance

Casheuronet UK LLC appears in 1,486 published decisions in this corpus. 83.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and credit is the firm’s clearest product exposure in the published decisions, with 1,480 decisions and an upheld rate of 84.0%.

  • Latest active year in the published data: 2019 (535 decisions)
  • Most common complaint theme: Affordability Assessment Failure
  • Most common precedent signal: Conc

Volume and outcome trajectory

Casheuronet UK LLC's decision trail runs from 2014 to 2019. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Casheuronet UK LLC appeared in 535 published decisions with an upheld rate of 92.0%.

  • 2019: 535 decisions, 92.0% upheld
  • 2018: 296 decisions, 81.1% upheld
  • 2017: 327 decisions, 82.3% upheld
  • 2016: 282 decisions, 73.0% upheld
  • 2015: 45 decisions, 84.4% upheld

Themes, products, and precedent signals

Affordability Assessment Failure is the strongest complaint-theme signal tied to Casheuronet UK LLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Conc, Disp, Prin, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and credit: 1,480 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN223968725 Oct 2019Upheld

Casheuronet UK LLC · Banking and credit

Mr H says that CashEuroNet UK LLC lent to him irresponsibly. backgroundUsing the information CEN has given us our adjudicator created this table most of which I have duplicated here. It is a brief summary of approved loans.LoanDate Taken Date Repaid InstalmentsAmount107 June 2010 12 Nov... (4 pages)

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DRN308706625 Oct 2019Upheld

Casheuronet UK LLC · Banking and credit

Mr C says CashEuroNet UK LLC (trading as QuickQuid) lent to him irresponsibly.backgroundMr C had 17 loans with QuickQuid. Mr C’s complaint is about loans 7 to 17.I’ve summarised some of the details of Mr C’s loans in the table below. Loans denoted with both a letter and number are top-ups ... (5 pages)

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DRN916930625 Oct 2019Upheld

Casheuronet UK LLC · Banking and credit

Mr K complains that CashEuroNet UK LLC lent to him irresponsibly. At the time of the loan approval in February 2015 it traded as Pounds to Pocket. A name change means it trades more recently as OnStride. I will refer to it as CashEuroNet. backgroundMr K applied for one loan. CashEuroNet ap... (5 pages)

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DRN805771322 Oct 2019Not upheld

Casheuronet UK LLC · Banking and credit

Mr B complains CashEuroNet UK LLC (trading as Quick Quid) didn’t respond properly when he was the victim of fraud.background Mr B noticed he’d received a loan of £750 from Quick Quid into his bank account. He says he hadn’t applied for the loan. So Mr B rang Quick Quid straightaway. He say... (3 pages)

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DRN666425318 Oct 2019Upheld

Casheuronet UK LLC · Banking and credit

Mr G says he shouldn’t have been given loans by CashEuroNet UK LLC (trading as QuickQuid because he says these loans were unaffordable for him. backgroundMr G took 1 payday loan and one flex credit facility from QuickQuid between January and September 2013. It looks as though Mr G has had ... (3 pages)

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