Public archive
Firm and product complaint analysis
Curated public cross-pages for firms with strong product-specific complaint footprints in the published Financial Ombudsman decision corpus. These pages are published only when the firm-product slice is large enough to support a strong public analysis.
58 pages currently match the current filter.
Firm + product analysis
Bank of Scotland Plc · Payment protection insurance (PPI)
14,267 published decisions involving Bank of Scotland Plc in Payment protection insurance (PPI), with 11.3% upheld.
Decisions
14,267
Upheld
11.3%
Latest published decision 10 Sept 2021
Firm + product analysis
Lloyds Bank PLC · Payment protection insurance (PPI)
8,119 published decisions involving Lloyds Bank PLC in Payment protection insurance (PPI), with 23.5% upheld.
Decisions
8,119
Upheld
23.5%
Latest published decision 10 Sept 2021
Firm + product analysis
Barclays Bank Plc · Banking and credit
6,620 published decisions involving Barclays Bank Plc in Banking and credit, with 20.4% upheld.
Decisions
6,620
Upheld
20.4%
Latest published decision 15 May 2020
Firm + product analysis
Barclays Bank UK PLC · Banking and Payments
6,043 published decisions involving Barclays Bank UK PLC in Banking and Payments, with 26.2% upheld.
Decisions
6,043
Upheld
26.2%
Latest published decision 02 Feb 2026
Firm + product analysis
Bank of Scotland Plc · Banking and credit
6,023 published decisions involving Bank of Scotland Plc in Banking and credit, with 13.0% upheld.
Decisions
6,023
Upheld
13.0%
Latest published decision 12 Sept 2021
Firm + product analysis
Barclays Bank Plc · Payment protection insurance (PPI)
5,834 published decisions involving Barclays Bank Plc in Payment protection insurance (PPI), with 35.5% upheld.
Decisions
5,834
Upheld
35.5%
Latest published decision 22 Nov 2020
Firm + product analysis
Nationwide Building Society · Payment protection insurance (PPI)
5,679 published decisions involving Nationwide Building Society in Payment protection insurance (PPI), with 23.1% upheld.
Decisions
5,679
Upheld
23.1%
Latest published decision 25 Aug 2021
Firm + product analysis
National Westminster Bank Plc · Banking and credit
5,593 published decisions involving National Westminster Bank Plc in Banking and credit, with 14.7% upheld.
Decisions
5,593
Upheld
14.7%
Latest published decision 07 Sept 2021
Firm + product analysis
HSBC Bank plc · Payment protection insurance (PPI)
5,543 published decisions involving HSBC Bank plc in Payment protection insurance (PPI), with 57.0% upheld.
Decisions
5,543
Upheld
57.0%
Latest published decision 05 Jun 2019
Firm + product analysis
Santander UK Plc · Banking and credit
5,442 published decisions involving Santander UK Plc in Banking and credit, with 20.0% upheld.
Decisions
5,442
Upheld
20.0%
Latest published decision 02 Jul 2021
Firm + product analysis
Capital One (Europe) plc · Payment protection insurance (PPI)
5,126 published decisions involving Capital One (Europe) plc in Payment protection insurance (PPI), with 46.0% upheld.
Decisions
5,126
Upheld
46.0%
Latest published decision 07 Sept 2021
Firm + product analysis
Lloyds Bank PLC · Banking and credit
4,946 published decisions involving Lloyds Bank PLC in Banking and credit, with 13.3% upheld.
Decisions
4,946
Upheld
13.3%
Latest published decision 10 Sept 2021
Firm + product analysis
HSBC UK Bank Plc · Banking and Payments
4,631 published decisions involving HSBC UK Bank Plc in Banking and Payments, with 32.2% upheld.
Decisions
4,631
Upheld
32.2%
Latest published decision 30 Jan 2026
Firm + product analysis
Santander UK Plc · Banking and Payments
3,992 published decisions involving Santander UK Plc in Banking and Payments, with 27.6% upheld.
Decisions
3,992
Upheld
27.6%
Latest published decision 02 Feb 2026
Firm + product analysis
Lloyds Bank PLC · Banking and Payments
3,869 published decisions involving Lloyds Bank PLC in Banking and Payments, with 21.3% upheld.
Decisions
3,869
Upheld
21.3%
Latest published decision 02 Feb 2026
Firm + product analysis
HSBC Bank plc · Banking and credit
3,748 published decisions involving HSBC Bank plc in Banking and credit, with 14.7% upheld.
Decisions
3,748
Upheld
14.7%
Latest published decision 10 Dec 2018
Firm + product analysis
UK Insurance Limited · Insurance (excluding PPI)
3,619 published decisions involving UK Insurance Limited in Insurance (excluding PPI), with 32.4% upheld.
Decisions
3,619
Upheld
32.4%
Latest published decision 18 Jun 2021
Firm + product analysis
Financial Insurance Company Limited · Payment protection insurance (PPI)
3,610 published decisions involving Financial Insurance Company Limited in Payment protection insurance (PPI), with 24.1% upheld.
Decisions
3,610
Upheld
24.1%
Latest published decision 09 Jan 2020
Firm + product analysis
Bank of Scotland Plc · Banking and Payments
3,380 published decisions involving Bank of Scotland Plc in Banking and Payments, with 20.4% upheld.
Decisions
3,380
Upheld
20.4%
Latest published decision 02 Feb 2026
Firm + product analysis
Revolut Ltd · Banking and Payments
3,123 published decisions involving Revolut Ltd in Banking and Payments, with 29.6% upheld.
Decisions
3,123
Upheld
29.6%
Latest published decision 02 Feb 2026
Firm + product analysis
Nationwide Building Society · Banking and credit
2,963 published decisions involving Nationwide Building Society in Banking and credit, with 21.7% upheld.
Decisions
2,963
Upheld
21.7%
Latest published decision 03 Sept 2021
Firm + product analysis
U K Insurance Limited · Insurance
2,809 published decisions involving U K Insurance Limited in Insurance, with 33.4% upheld.
Decisions
2,809
Upheld
33.4%
Latest published decision 02 Feb 2026
Firm + product analysis
Aviva Insurance Limited · Insurance
2,669 published decisions involving Aviva Insurance Limited in Insurance, with 33.3% upheld.
Decisions
2,669
Upheld
33.3%
Latest published decision 02 Feb 2026
Firm + product analysis
Nationwide Building Society · Banking and Payments
2,646 published decisions involving Nationwide Building Society in Banking and Payments, with 23.9% upheld.
Decisions
2,646
Upheld
23.9%
Latest published decision 02 Feb 2026
Firm + product analysis
National Westminster Bank Plc · Banking and Payments
2,585 published decisions involving National Westminster Bank Plc in Banking and Payments, with 25.6% upheld.
Decisions
2,585
Upheld
25.6%
Latest published decision 17 Mar 2025
Firm + product analysis
Monzo Bank Ltd · Banking and Payments
2,455 published decisions involving Monzo Bank Ltd in Banking and Payments, with 38.4% upheld.
Decisions
2,455
Upheld
38.4%
Latest published decision 02 Feb 2026
Firm + product analysis
Santander UK Plc · Payment protection insurance (PPI)
2,441 published decisions involving Santander UK Plc in Payment protection insurance (PPI), with 38.1% upheld.
Decisions
2,441
Upheld
38.1%
Latest published decision 10 Sept 2021
Firm + product analysis
The Royal Bank of Scotland Plc · Payment protection insurance (PPI)
2,285 published decisions involving The Royal Bank of Scotland Plc in Payment protection insurance (PPI), with 37.2% upheld.
Decisions
2,285
Upheld
37.2%
Latest published decision 10 Sept 2021
Firm + product analysis
The Royal Bank of Scotland Plc · Banking and credit
2,209 published decisions involving The Royal Bank of Scotland Plc in Banking and credit, with 15.6% upheld.
Decisions
2,209
Upheld
15.6%
Latest published decision 23 Jul 2021
Firm + product analysis
MBNA Limited · Payment protection insurance (PPI)
2,157 published decisions involving MBNA Limited in Payment protection insurance (PPI), with 40.0% upheld.
Decisions
2,157
Upheld
40.0%
Latest published decision 06 Sept 2021
Firm + product analysis
AXA France IARD · Payment protection insurance (PPI)
2,047 published decisions involving AXA France IARD in Payment protection insurance (PPI), with 0.7% upheld.
Decisions
2,047
Upheld
0.7%
Latest published decision 21 Sept 2021
Firm + product analysis
National Westminster Bank Plc · Payment protection insurance (PPI)
1,999 published decisions involving National Westminster Bank Plc in Payment protection insurance (PPI), with 33.9% upheld.
Decisions
1,999
Upheld
33.9%
Latest published decision 10 Sept 2021
Firm + product analysis
Royal & Sun Alliance Insurance Plc · Insurance (excluding PPI)
1,977 published decisions involving Royal & Sun Alliance Insurance Plc in Insurance (excluding PPI), with 34.1% upheld.
Decisions
1,977
Upheld
34.1%
Latest published decision 29 Mar 2021
Firm + product analysis
Canada Square Operations Limited · Payment protection insurance (PPI)
1,966 published decisions involving Canada Square Operations Limited in Payment protection insurance (PPI), with 44.0% upheld.
Decisions
1,966
Upheld
44.0%
Latest published decision 13 May 2021
Firm + product analysis
Aviva Insurance Limited · Insurance (excluding PPI)
1,910 published decisions involving Aviva Insurance Limited in Insurance (excluding PPI), with 27.1% upheld.
Decisions
1,910
Upheld
27.1%
Latest published decision 23 Aug 2021
Firm + product analysis
Ageas Insurance Limited · Insurance (excluding PPI)
1,787 published decisions involving Ageas Insurance Limited in Insurance (excluding PPI), with 41.8% upheld.
Decisions
1,787
Upheld
41.8%
Latest published decision 23 Aug 2021
Firm + product analysis
AXA Insurance UK Plc · Insurance
1,785 published decisions involving AXA Insurance UK Plc in Insurance, with 41.5% upheld.
Decisions
1,785
Upheld
41.5%
Latest published decision 02 Feb 2026
Firm + product analysis
AXA Insurance UK Plc · Insurance (excluding PPI)
1,752 published decisions involving AXA Insurance UK Plc in Insurance (excluding PPI), with 35.5% upheld.
Decisions
1,752
Upheld
35.5%
Latest published decision 03 Sept 2021
Firm + product analysis
NewDay Ltd · Banking and Payments
1,700 published decisions involving NewDay Ltd in Banking and Payments, with 48.2% upheld.
Decisions
1,700
Upheld
48.2%
Latest published decision 02 Feb 2026
Firm + product analysis
TSB Bank plc · Banking and credit
1,677 published decisions involving TSB Bank plc in Banking and credit, with 33.0% upheld.
Decisions
1,677
Upheld
33.0%
Latest published decision 03 Sept 2021
Firm + product analysis
Admiral Insurance (Gibraltar) Limited · Insurance
1,615 published decisions involving Admiral Insurance (Gibraltar) Limited in Insurance, with 50.0% upheld.
Decisions
1,615
Upheld
50.0%
Latest published decision 30 Jan 2026
Firm + product analysis
Casheuronet UK LLC · Banking and credit
1,480 published decisions involving Casheuronet UK LLC in Banking and credit, with 84.0% upheld.
Decisions
1,480
Upheld
84.0%
Latest published decision 25 Oct 2019
Firm + product analysis
TSB Bank plc · Banking and Payments
1,479 published decisions involving TSB Bank plc in Banking and Payments, with 31.0% upheld.
Decisions
1,479
Upheld
31.0%
Latest published decision 02 Feb 2026
Firm + product analysis
Royal & Sun Alliance Insurance Limited · Insurance
1,372 published decisions involving Royal & Sun Alliance Insurance Limited in Insurance, with 40.5% upheld.
Decisions
1,372
Upheld
40.5%
Latest published decision 29 Aug 2025
Firm + product analysis
Admiral Insurance Company Limited · Insurance (excluding PPI)
1,351 published decisions involving Admiral Insurance Company Limited in Insurance (excluding PPI), with 39.1% upheld.
Decisions
1,351
Upheld
39.1%
Latest published decision 25 Mar 2021
Firm + product analysis
Shawbrook Bank Limited · Consumer Credit
1,334 published decisions involving Shawbrook Bank Limited in Consumer Credit, with 23.2% upheld.
Decisions
1,334
Upheld
23.2%
Latest published decision 02 Feb 2026
Firm + product analysis
Yorkshire Building Society · Payment protection insurance (PPI)
1,323 published decisions involving Yorkshire Building Society in Payment protection insurance (PPI), with 34.9% upheld.
Decisions
1,323
Upheld
34.9%
Latest published decision 10 Sept 2021
Firm + product analysis
Clydesdale Bank Plc · Banking and Payments
1,313 published decisions involving Clydesdale Bank Plc in Banking and Payments, with 30.1% upheld.
Decisions
1,313
Upheld
30.1%
Latest published decision 02 Feb 2026
Firm + product analysis
Barclays Bank UK PLC · Banking and credit
1,289 published decisions involving Barclays Bank UK PLC in Banking and credit, with 18.6% upheld.
Decisions
1,289
Upheld
18.6%
Latest published decision 30 May 2023
Firm + product analysis
Bank of Scotland Plc · Insurance
1,168 published decisions involving Bank of Scotland Plc in Insurance, with 5.0% upheld.
Decisions
1,168
Upheld
5.0%
Latest published decision 19 Dec 2025
Firm + product analysis
Ageas Insurance Limited · Insurance
1,153 published decisions involving Ageas Insurance Limited in Insurance, with 43.1% upheld.
Decisions
1,153
Upheld
43.1%
Latest published decision 02 Feb 2026
Firm + product analysis
Clydesdale Bank Plc · Banking and credit
1,113 published decisions involving Clydesdale Bank Plc in Banking and credit, with 18.4% upheld.
Decisions
1,113
Upheld
18.4%
Latest published decision 09 Aug 2021
Firm + product analysis
esure Insurance Limited · Insurance
1,090 published decisions involving esure Insurance Limited in Insurance, with 51.7% upheld.
Decisions
1,090
Upheld
51.7%
Latest published decision 02 Feb 2026
Firm + product analysis
Tesco Personal Finance PLC · Payment protection insurance (PPI)
1,084 published decisions involving Tesco Personal Finance PLC in Payment protection insurance (PPI), with 63.5% upheld.
Decisions
1,084
Upheld
63.5%
Latest published decision 10 Sept 2021
Firm + product analysis
Barclays Bank UK PLC · Mortgages
1,064 published decisions involving Barclays Bank UK PLC in Mortgages, with 42.6% upheld.
Decisions
1,064
Upheld
42.6%
Latest published decision 02 Feb 2026
Firm + product analysis
AXA France IARD · Insurance
1,034 published decisions involving AXA France IARD in Insurance, with 20.6% upheld.
Decisions
1,034
Upheld
20.6%
Latest published decision 22 Dec 2025
Firm + product analysis
Advantage Insurance Company Limited · Insurance
1,020 published decisions involving Advantage Insurance Company Limited in Insurance, with 49.5% upheld.
Decisions
1,020
Upheld
49.5%
Latest published decision 02 Feb 2026
Firm + product analysis
Tesco Personal Finance PLC · Banking and credit
1,015 published decisions involving Tesco Personal Finance PLC in Banking and credit, with 31.2% upheld.
Decisions
1,015
Upheld
31.2%
Latest published decision 10 Sept 2021