Published decisions
1,787
Decision volume in this firm-product slice
Firm + product analysis
Ageas Insurance Limited in Insurance (excluding PPI)
A curated public analysis of Ageas Insurance Limited's published Financial Ombudsman decisions in Insurance (excluding PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,787 published FOS decisions involving Ageas Insurance Limited in Insurance (excluding PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,787
Decision volume in this firm-product slice
Upheld rate
41.8%
746 upheld decisions
Latest published decision 23 Aug 2021
Upheld rate
41.8%
746 upheld decisions
Latest active year
2021
7 decisions
Leading complaint theme
Delay In Claim Handling
386 tagged decisions
Ageas Insurance Limited in Insurance (excluding PPI)
Ageas Insurance Limited appears in 1,787 published decisions in Insurance (excluding PPI) across this corpus. 41.8% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 7 published decisions and an upheld rate of 57.1%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
- Advisor risk signal for Insurance (excluding PPI): medium
How the slice behaves over time
Ageas Insurance Limited has a multi-year published decision trail in Insurance (excluding PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance (excluding PPI) remains a meaningful part of Ageas Insurance Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2021: 7 decisions, 57.1% upheld
- 2020: 110 decisions, 52.7% upheld
- 2019: 204 decisions, 36.3% upheld
- 2018: 243 decisions, 40.7% upheld
- 2017: 275 decisions, 35.6% upheld
Themes, precedent context, and handling implications
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.5% of cases), review icobs precedent (appears in 0.5% of cases), review insurance act 2015 precedent (appears in 0.2% of cases), and others.
- Second complaint theme: Policy Wording Ambiguity
Representative cases
Recent published decisions in this slice
5 examples shown
DRN660592423 Aug 2021Not upheld
Ageas Insurance Limited · Insurance (excluding PPI)
J, a limited company, is unhappy with how Ageas Insurance Limited handled its claim under its business insurance policy following damage at its rented premises. background H (a sole trader), who is a ‘third party’ in law for the purpose of this case, had buildings insurance with Ageas to ... (13 pages)
View source decisionDRN693700501 Jun 2021Upheld
Ageas Insurance Limited · Insurance (excluding PPI)
Mr M complains about how Ageas Insurance Limited handled a claim under a specialist motor insurance policy. background I issued a provisional decision explaining that I was minded to require Ageas to pay Mr M £19,500 for his car after it had been stolen. The crux of the dispute is what con... (4 pages)
View source decisionDRN616534720 May 2021Not upheld
Ageas Insurance Limited · Insurance (excluding PPI)
Mr and Mrs W are unhappy with the way that Ageas Insurance Limited dealt with their home insurance claim for fire damage. background In July 2018 Mr and Mrs W suffered a fire at their property when sunlight caught a magnifying mirror in their daughter’s bedroom. The fire caused considerabl... (4 pages)
View source decisionDRN066642029 Mar 2021Upheld
Ageas Insurance Limited · Insurance (excluding PPI)
Mr W complained about how Ageas Insurance Limited handled and settled his home insurance claim. The history of the claim and complaint is quite detailed so I’ve only outlined a summary of what’s happened below. I’ve concentrated on what I consider to be the main points. I haven’t commented... (11 pages)
View source decisionDRN423259024 Feb 2021Not upheld
Ageas Insurance Limited · Insurance (excluding PPI)
Mr and Mrs R complain Ageas Insurance Limited has unfairly declined a claim they made on their commercial buildings insurance policy for damage caused by subsidence. background In early 2019, Mr and Mrs R made a claim on their commercial buildings insurance policy. They say their tenant ha... (2 pages)
View source decision