Published decisions
5,566
Decision volume in this year-product slice
Year + product analysis
Insurance (excluding PPI) complaints in 2014
A curated public analysis of Insurance (excluding PPI) in 2014, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
5,566 published FOS decisions in Insurance (excluding PPI) during 2014, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
5,566
Decision volume in this year-product slice
Upheld rate
35.3%
1,962 upheld decisions
Latest published decision 29 Dec 2014
Upheld rate
35.3%
1,962 upheld decisions
Leading firm
UK Insurance Limited
391 decisions
Leading complaint theme
Delay In Claim Handling
925 tagged decisions
Insurance (excluding PPI) in 2014
5,566 published decisions in the corpus sit in Insurance (excluding PPI) for 2014. 35.3% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
UK Insurance Limited is the most visible firm inside this year-product slice, with 391 published decisions.
- 2014: 5,566 decisions, 35.3% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Disp
Firm concentration and issue profile
UK Insurance Limited, Ageas Insurance Limited, AXA Insurance UK Plc, and others are the firms most often associated with Insurance (excluding PPI) complaints in 2014. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, policy wording ambiguity, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
- UK Insurance Limited: 391 decisions, 27.9% upheld
- Ageas Insurance Limited: 265 decisions, 49.4% upheld
- AXA Insurance UK Plc: 260 decisions, 39.2% upheld
- Aviva Insurance Limited: 238 decisions, 28.1% upheld
- Royal & Sun Alliance Insurance Plc: 232 decisions, 32.8% upheld
Handling implications and precedent context
The advisory layer for Insurance (excluding PPI) points to recurring handling implications here, including review disp precedent (appears in 0.5% of cases), review icobs precedent (appears in 0.5% of cases), review insurance act 2015 precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN201714129 Dec 2014Not upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Mr and Mrs K have complained about the decision made by AXA Insurance UK Plc to record claims against their home insurance policy on an external database. backgroundAlthough previously insured with AXA, Mr and Mrs K more recently took out a policy with another provider. That policy was... (2 pages)
View source decisionDRN224001129 Dec 2014Not upheld
Admiral Insurance Company Limited · Insurance (excluding PPI)
Mr R complains that Admiral Insurance Company Limited, under his motor insurance policy, will not pay him an adequate amount for the market value of his written-off car. backgroundMr R insured his car with Admiral. It was written off after an accident and he made a claim for its market v... (1 page)
View source decisionDRN324053629 Dec 2014Not upheld
One Insurance Limited · Insurance (excluding PPI)
Mr D complains about the liability decision that One Insurance Limited made on his claim on his motor insurance policy following an accident which he does not believe was his fault. He wants One Insurance to investigate his claim properly and for it to be deemed non-fault. backgroundMr D ... (2 pages)
View source decisionDRN374849929 Dec 2014Upheld
Admiral Insurance Company Limited · Insurance (excluding PPI)
Mr L complains about the poor service he received from Admiral Insurance Company Limited and its repairers following a claim on his motor insurance policy. He wants financial compensation for the inconvenience he has been caused.backgroundMr L accidentally filled his diesel-engined car... (2 pages)
View source decisionDRN428231429 Dec 2014Not upheld
National House-Building Council · Insurance (excluding PPI)
Mr N’s complaint concerns the decision by National House-Building Council to decline his claim under his Buildmark Building Warranty for water damage to his flat.backgroundIn 2010 Mr N noticed a damp area on his wall. By autumn the damp patch had deteriorated and he reported it to the m... (2 pages)
View source decision