Published decisions
3,634
Firm-specific decision volume in the public corpus
Firm analysis
AXA Insurance UK Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AXA Insurance UK Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
38.3%
1,393 upheld decisions
Page summary
3,634 published decisions involving AXA Insurance UK Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,634
Firm-specific decision volume in the public corpus
Upheld rate
38.3%
1,393 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,634
Firm-specific decision volume in the public corpus
Upheld rate
38.3%
1,393 upheld decisions
Leading product
Insurance
1,815 decisions
Leading complaint theme
Delay In Claim Handling
503 tagged decisions
AXA Insurance UK Plc at a glance
AnalysisAXA Insurance UK Plc appears in 3,634 published decisions in this corpus. 38.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,815 decisions and an upheld rate of 41.4%.
- Latest active year in the published data: 2026 (34 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAXA Insurance UK Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AXA Insurance UK Plc appeared in 34 published decisions with an upheld rate of 29.4%.
- 2026: 34 decisions, 29.4% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to AXA Insurance UK Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,815 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604182921 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons given above, I don’t uphold Mr S’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss F and Mr S to accept or reject my decision before 19 May 2026.
View source decisionDRN-624325620 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
AXA Insurance UK Plc trading as Moja has already paid Mr D £50 for the poor service it provided and I think that’s a fair way to resolve this matter in all the circumstances. So, I don’t think it needs to do anything more.
View source decisionDRN-603083117 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 14 May 2026.
View source decisionDRN-605604917 Apr 2026Upheld
AXA Insurance UK Plc · Insurance
I uphold this complaint. I require AXA Insurance UK Plc to provide the redress set out above at “Putting things right”.
View source decisionDRN-617338016 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
I’ve decided not to uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask J to accept or reject my decision before 14 May 2026.
View source decision