Published decisions
3,659
Firm-specific decision volume in the public corpus
Firm analysis
AXA Insurance UK Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AXA Insurance UK Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
38.4%
1,404 upheld decisions
Page summary
3,659 published decisions involving AXA Insurance UK Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,659
Firm-specific decision volume in the public corpus
Upheld rate
38.4%
1,404 upheld decisions
Latest published decision 15 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,659
Firm-specific decision volume in the public corpus
Upheld rate
38.4%
1,404 upheld decisions
Leading product
Insurance
1,840 decisions
Leading complaint theme
Delay In Claim Handling
514 tagged decisions
AXA Insurance UK Plc at a glance
AnalysisAXA Insurance UK Plc appears in 3,659 published decisions in this corpus. 38.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,840 decisions and an upheld rate of 41.4%.
- Latest active year in the published data: 2026 (59 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAXA Insurance UK Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AXA Insurance UK Plc appeared in 59 published decisions with an upheld rate of 35.6%.
- 2026: 59 decisions, 35.6% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to AXA Insurance UK Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,840 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-662235815 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
My final decision is that I partially uphold this complaint. Subject to Ms P and the estate of Mr P responding to accept my decision before the deadline set below, I direct AXA Insurance UK Plc to follow my direction as set out under the heading ‘Putting things right’.
View source decisionDRN-631017110 Sept 2026Not upheld
AXA Insurance UK Plc · Insurance
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs R and Mr R to accept or reject my decision before 8 October 2026.
View source decisionDRN-657598403 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
My final decision is that I uphold the complaint and direct AXA Insurance UK Plc to: • Settle Mr A’s claim subject to the remaining terms of the policy. • Pay interest on any cash settlement payment at 8% simple per year from the date it received the 2024 valuation to the date of settlement* • Pay Mr A £250 compensation.
View source decisionDRN-659044402 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
I uphold Mr L’s complaint about AXA Insurance UK Plc and require it to do what I’ve set out above in the ‘Putting things right’ section. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 30 September 2026.
View source decisionDRN-624473501 Sept 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons set out above, I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms T to accept or reject my decision before 29 September 2026.
View source decision