Published decisions
3,619
Firm-specific decision volume in the public corpus
Firm analysis
AXA Insurance UK Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AXA Insurance UK Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
38.4%
1,390 upheld decisions
Page summary
3,619 published decisions involving AXA Insurance UK Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,619
Firm-specific decision volume in the public corpus
Upheld rate
38.4%
1,390 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,619
Firm-specific decision volume in the public corpus
Upheld rate
38.4%
1,390 upheld decisions
Leading product
Insurance
1,800 decisions
Leading complaint theme
Delay In Claim Handling
499 tagged decisions
AXA Insurance UK Plc at a glance
AnalysisAXA Insurance UK Plc appears in 3,619 published decisions in this corpus. 38.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,800 decisions and an upheld rate of 41.6%.
- Latest active year in the published data: 2026 (19 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAXA Insurance UK Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AXA Insurance UK Plc appeared in 19 published decisions with an upheld rate of 36.8%.
- 2026: 19 decisions, 36.8% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to AXA Insurance UK Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,800 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-597749217 Mar 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons I have given, it is my final decision that the complaint is not upheld. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C and Mr C to accept or reject my decision before 14 April 2026.
View source decisionDRN-599311917 Mar 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr J to accept or reject my decision before 14 April 2026.
View source decisionDRN-598299516 Mar 2026Upheld
AXA Insurance UK Plc · Insurance
For the reasons given, my final decision is that I uphold this complaint. I direct AXA Insurance UK Plc to conclude the complaint in the way I have set out in the “Putting things right” section above.
View source decisionDRN-588052405 Mar 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I uphold this complaint. AXA Insurance UK Plc is directed to follow my directions for putting things right as set out above.
View source decisionDRN-617738105 Mar 2026Upheld
AXA Insurance UK Plc · Insurance
For the reasons set out above, I uphold Mr S’s complaint in part. AXA Insurance UK Plc must pay Mr S £600 in total in compensation for his trouble and upset.
View source decision