Published decisions
3,604
Firm-specific decision volume in the public corpus
Firm analysis
AXA Insurance UK Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving AXA Insurance UK Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
3,604 published decisions involving AXA Insurance UK Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,604
Firm-specific decision volume in the public corpus
Upheld rate
38.4%
1,383 upheld decisions
Latest published decision 02 Feb 2026
Upheld rate
38.4%
1,383 upheld decisions
Leading product
Insurance
1,785 decisions
Leading complaint theme
Delay In Claim Handling
495 tagged decisions
AXA Insurance UK Plc at a glance
AXA Insurance UK Plc appears in 3,604 published decisions in this corpus. 38.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,785 decisions and an upheld rate of 41.5%.
- Latest active year in the published data: 2026 (4 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AXA Insurance UK Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, AXA Insurance UK Plc appeared in 4 published decisions with an upheld rate of 0.0%.
- 2026: 4 decisions, 0.0% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to AXA Insurance UK Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015, Disp are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,785 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-612161402 Feb 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 2 March 2026.
View source decisionDRN-607886030 Jan 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons given above, I uphold Mr and Mrs M’s complaint. I require AXA Insurance UK Plc to pay Mr M and Mrs M £300 for the distress and inconvenience caused by its handling of their claim.
View source decisionDRN-611853030 Jan 2026Not upheld
AXA Insurance UK Plc · Insurance
I don’t uphold this complaint. I don’t make any award against AXA Insurance Plc.
View source decisionDRN-610065429 Jan 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T and Mrs T to accept or reject my decision before 26 February 2026.
View source decisionDRN-592105223 Dec 2025Not upheld
AXA Insurance UK Plc · Insurance
DRN-5921052 The complaint Miss F has complained about AXA Insurance UK Plc’s decision to settle a claim on a joint 50%50% liability basis under her car insurance policy. What happened In July 2024 Miss F was involved in an incident with a third party vehicle (TPV). Miss F said the third... (2 pages)
View source decision