Published decisions
1,840
Decision volume in this firm-product slice
Firm + product analysis
AXA Insurance UK Plc in Insurance
A curated public analysis of AXA Insurance UK Plc's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
41.4%
762 upheld decisions
Page summary
1,840 published FOS decisions involving AXA Insurance UK Plc in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,840
Decision volume in this firm-product slice
Upheld rate
41.4%
762 upheld decisions
Latest published decision 15 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,840
Decision volume in this firm-product slice
Upheld rate
41.4%
762 upheld decisions
Latest active year
2026
59 decisions
Leading complaint theme
Delay In Claim Handling
92 tagged decisions
AXA Insurance UK Plc in Insurance
AnalysisAXA Insurance UK Plc appears in 1,840 published decisions in Insurance across this corpus. 41.4% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 59 published decisions and an upheld rate of 35.6%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Icobs
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
AnalysisAXA Insurance UK Plc has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of AXA Insurance UK Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 59 decisions, 35.6% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Communication Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-662235815 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
My final decision is that I partially uphold this complaint. Subject to Ms P and the estate of Mr P responding to accept my decision before the deadline set below, I direct AXA Insurance UK Plc to follow my direction as set out under the heading ‘Putting things right’.
View source decisionDRN-631017110 Sept 2026Not upheld
AXA Insurance UK Plc · Insurance
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs R and Mr R to accept or reject my decision before 8 October 2026.
View source decisionDRN-657598403 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
My final decision is that I uphold the complaint and direct AXA Insurance UK Plc to: • Settle Mr A’s claim subject to the remaining terms of the policy. • Pay interest on any cash settlement payment at 8% simple per year from the date it received the 2024 valuation to the date of settlement* • Pay Mr A £250 compensation.
View source decisionDRN-659044402 Sept 2026Upheld
AXA Insurance UK Plc · Insurance
I uphold Mr L’s complaint about AXA Insurance UK Plc and require it to do what I’ve set out above in the ‘Putting things right’ section. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 30 September 2026.
View source decisionDRN-624473501 Sept 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons set out above, I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms T to accept or reject my decision before 29 September 2026.
View source decision