Published decisions
1,815
Decision volume in this firm-product slice
Firm + product analysis
AXA Insurance UK Plc in Insurance
A curated public analysis of AXA Insurance UK Plc's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
41.4%
751 upheld decisions
Page summary
1,815 published FOS decisions involving AXA Insurance UK Plc in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,815
Decision volume in this firm-product slice
Upheld rate
41.4%
751 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,815
Decision volume in this firm-product slice
Upheld rate
41.4%
751 upheld decisions
Latest active year
2026
34 decisions
Leading complaint theme
Delay In Claim Handling
81 tagged decisions
AXA Insurance UK Plc in Insurance
AnalysisAXA Insurance UK Plc appears in 1,815 published decisions in Insurance across this corpus. 41.4% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 34 published decisions and an upheld rate of 29.4%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Insurance Act 2015
- Advisor uphold-risk signal for Insurance: medium
How the slice behaves over time
AnalysisAXA Insurance UK Plc has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of AXA Insurance UK Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 34 decisions, 29.4% upheld
- 2025: 301 decisions, 49.5% upheld
- 2024: 301 decisions, 51.5% upheld
- 2023: 314 decisions, 43.6% upheld
- 2022: 321 decisions, 37.4% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
- Second complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604182921 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
For the reasons given above, I don’t uphold Mr S’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss F and Mr S to accept or reject my decision before 19 May 2026.
View source decisionDRN-624325620 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
AXA Insurance UK Plc trading as Moja has already paid Mr D £50 for the poor service it provided and I think that’s a fair way to resolve this matter in all the circumstances. So, I don’t think it needs to do anything more.
View source decisionDRN-603083117 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 14 May 2026.
View source decisionDRN-605604917 Apr 2026Upheld
AXA Insurance UK Plc · Insurance
I uphold this complaint. I require AXA Insurance UK Plc to provide the redress set out above at “Putting things right”.
View source decisionDRN-617338016 Apr 2026Not upheld
AXA Insurance UK Plc · Insurance
I’ve decided not to uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask J to accept or reject my decision before 14 May 2026.
View source decision