Firm + product analysis

AXA Insurance UK Plc in Insurance

A curated public analysis of AXA Insurance UK Plc's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

1,785 published FOS decisions involving AXA Insurance UK Plc in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,785

Decision volume in this firm-product slice

Upheld rate

41.5%

741 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

1,785

Decision volume in this firm-product slice

Upheld rate

41.5%

741 upheld decisions

Latest active year

2026

4 decisions

Leading complaint theme

Delay In Claim Handling

73 tagged decisions

AXA Insurance UK Plc in Insurance

AXA Insurance UK Plc appears in 1,785 published decisions in Insurance across this corpus. 41.5% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2026, with 4 published decisions and an upheld rate of 0.0%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Disp
  • Advisor risk signal for Insurance: medium

How the slice behaves over time

AXA Insurance UK Plc has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Insurance remains a meaningful part of AXA Insurance UK Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2026: 4 decisions, 0.0% upheld
  • 2025: 301 decisions, 49.5% upheld
  • 2024: 301 decisions, 51.5% upheld
  • 2023: 314 decisions, 43.6% upheld
  • 2022: 321 decisions, 37.4% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.

  • Second complaint theme: Fraud Or Scam Concern

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-612161402 Feb 2026Not upheld

AXA Insurance UK Plc · Insurance

My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 2 March 2026.

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DRN-607886030 Jan 2026Not upheld

AXA Insurance UK Plc · Insurance

For the reasons given above, I uphold Mr and Mrs M’s complaint. I require AXA Insurance UK Plc to pay Mr M and Mrs M £300 for the distress and inconvenience caused by its handling of their claim.

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DRN-611853030 Jan 2026Not upheld

AXA Insurance UK Plc · Insurance

I don’t uphold this complaint. I don’t make any award against AXA Insurance Plc.

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DRN-610065429 Jan 2026Not upheld

AXA Insurance UK Plc · Insurance

My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T and Mrs T to accept or reject my decision before 26 February 2026.

View source decision
DRN-592105223 Dec 2025Not upheld

AXA Insurance UK Plc · Insurance

DRN-5921052 The complaint Miss F has complained about AXA Insurance UK Plc’s decision to settle a claim on a joint 50%50% liability basis under her car insurance policy. What happened In July 2024 Miss F was involved in an incident with a third party vehicle (TPV). Miss F said the third... (2 pages)

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