Published decisions
1,785
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of AXA Insurance UK Plc's published Financial Ombudsman decisions in Insurance, including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,785 published FOS decisions involving AXA Insurance UK Plc in Insurance, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,785
Decision volume in this firm-product slice
Upheld rate
41.5%
741 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
1,785
Decision volume in this firm-product slice
Upheld rate
41.5%
741 upheld decisions
Latest active year
2026
4 decisions
Leading complaint theme
Delay In Claim Handling
73 tagged decisions
AXA Insurance UK Plc appears in 1,785 published decisions in Insurance across this corpus. 41.5% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 4 published decisions and an upheld rate of 0.0%.
AXA Insurance UK Plc has a multi-year published decision trail in Insurance, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance remains a meaningful part of AXA Insurance UK Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
Representative cases
5 examples shown
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons given above, I uphold Mr and Mrs M’s complaint. I require AXA Insurance UK Plc to pay Mr M and Mrs M £300 for the distress and inconvenience caused by its handling of their claim.
View source decisionI don’t uphold this complaint. I don’t make any award against AXA Insurance Plc.
View source decisionMy final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T and Mrs T to accept or reject my decision before 26 February 2026.
View source decisionDRN-5921052 The complaint Miss F has complained about AXA Insurance UK Plc’s decision to settle a claim on a joint 50%50% liability basis under her car insurance policy. What happened In July 2024 Miss F was involved in an incident with a third party vehicle (TPV). Miss F said the third... (2 pages)
View source decision