Published decisions
1,056
Decision volume in this year-product slice
Year + product analysis
Insurance complaints in 2026
A curated public analysis of Insurance in 2026, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Upheld rate
30.7%
324 upheld decisions
Page summary
1,056 published FOS decisions in Insurance during 2026, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
1,056
Decision volume in this year-product slice
Upheld rate
30.7%
324 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,056
Decision volume in this year-product slice
Upheld rate
30.7%
324 upheld decisions
Leading firm
Admiral Insurance (Gibraltar) Limited
74 decisions
Leading complaint theme
Delay In Claim Handling
331 tagged decisions
Insurance in 2026
Analysis1,056 published decisions in the corpus sit in Insurance for 2026. 30.7% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
Admiral Insurance (Gibraltar) Limited is the most visible firm inside this year-product slice, with 74 published decisions.
- 2026: 1,056 decisions, 30.7% upheld
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Icobs
Firm concentration and issue profile
AnalysisAdmiral Insurance (Gibraltar) Limited, Aviva Insurance Limited, U K Insurance Limited, and others are the firms most often associated with Insurance complaints in 2026. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, policy wording ambiguity, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
- Admiral Insurance (Gibraltar) Limited: 74 decisions, 29.7% upheld
- Aviva Insurance Limited: 69 decisions, 30.4% upheld
- U K Insurance Limited: 61 decisions, 32.8% upheld
- AXA Insurance UK Plc: 42 decisions, 30.9% upheld
- Liverpool Victoria Insurance Company Limited: 36 decisions, 38.9% upheld
Handling implications and precedent context
AnalysisThe advisory layer for Insurance points to recurring handling implications here, including review consumer credit act 1974 precedent (appears in 1.3% of cases), review section 140a cca precedent (appears in 1.1% of cases), review disp precedent (appears in 0.3% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-599591307 Jul 2026Not upheld
Domestic & General Insurance Plc · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 4 August 2026.
View source decisionDRN-612606107 Jul 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 4 August 2026.
View source decisionDRN-613865407 Jul 2026Not upheld
Motors Insurance Company Limited · Insurance
For the reasons I stated above, it’s my final decision that I am not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 4 August 2026.
View source decisionDRN-621157207 Jul 2026Not upheld
Zurich Insurance Company Ltd · Insurance
Zurich Insurance Company Limited has already offered to pay Miss C £400 compensation to settle the complaint and I think this offer is fair in all of the circumstances. So, my final decision is that Zurich Insurance Company Limited should pay Miss C £400 compensation if it hasn’t done so already.
View source decisionDRN-621377107 Jul 2026Not upheld
Astrenska Insurance Limited · Insurance
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 4 August 2026.
View source decision