Published decisions
1,887
Firm-specific decision volume in the public corpus
Firm analysis
Liverpool Victoria Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Liverpool Victoria Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
29.4%
555 upheld decisions
Page summary
1,887 published decisions involving Liverpool Victoria Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,887
Firm-specific decision volume in the public corpus
Upheld rate
29.4%
555 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,887
Firm-specific decision volume in the public corpus
Upheld rate
29.4%
555 upheld decisions
Leading product
Insurance (excluding PPI)
952 decisions
Leading complaint theme
Delay In Claim Handling
217 tagged decisions
Liverpool Victoria Insurance Company Limited at a glance
AnalysisLiverpool Victoria Insurance Company Limited appears in 1,887 published decisions in this corpus. 29.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 952 decisions and an upheld rate of 25.1%.
- Latest active year in the published data: 2026 (16 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisLiverpool Victoria Insurance Company Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Liverpool Victoria Insurance Company Limited appeared in 16 published decisions with an upheld rate of 43.8%.
- 2026: 16 decisions, 43.8% upheld
- 2025: 208 decisions, 37.0% upheld
- 2024: 213 decisions, 46.0% upheld
- 2023: 139 decisions, 33.1% upheld
- 2022: 119 decisions, 31.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Liverpool Victoria Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 952 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-618211217 Mar 2026Upheld
Liverpool Victoria Insurance Company Limited · Insurance
For the reasons I’ve explained above, and in my provisional decision, my final decision is that I uphold Mr G’s complaint and Liverpool Victoria Insurance Company Limited must: • pay £100 compensation for the distress and frustration caused by the shortfall in service which caused Mr G to be without heating and hot water for longer than reasonably expected. Under the rules of the Financial Ombudsman Service, I’m ...
View source decisionDRN-599870705 Mar 2026Not upheld
Liverpool Victoria Insurance Company Limited · Insurance
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 2 April 2026.
View source decisionDRN-619028405 Mar 2026Not upheld
Liverpool Victoria Insurance Company Limited · Insurance
My final decision is that I don’t uphold this complaint. I don’t require Liverpool Victoria Insurance Company Limited to do anymore.
View source decisionDRN-620126805 Mar 2026Not upheld
Liverpool Victoria Insurance Company Limited · Insurance
My final decision is that I don’t uphold this complaint. I don’t require Liverpool Victoria Insurance Company Limited to do anymore.
View source decisionDRN-583939717 Feb 2026Upheld
Liverpool Victoria Insurance Company Limited · Insurance
For the reasons provided I uphold this complaint. Liverpool Victoria Insurance Company Limited must settle this complaint as set out above.
View source decision