Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Archive signal
7 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
38,616 tagged decisions with 36.5% upheld.
Decisions
38,616
Upheld
36.5%
Latest published decision 21 Apr 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
23,785 tagged decisions with 29.0% upheld.
Decisions
23,785
Upheld
29.0%
Latest published decision 21 Apr 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
22,385 tagged decisions with 28.3% upheld.
Decisions
22,385
Upheld
28.3%
Latest published decision 21 Apr 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
11,847 tagged decisions with 19.8% upheld.
Decisions
11,847
Upheld
19.8%
Latest published decision 21 Apr 2026
Communication Failure complaint-theme analysis
Communication Failure
5,110 tagged decisions with 24.7% upheld.
Decisions
5,110
Upheld
24.7%
Latest published decision 21 Apr 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,576 tagged decisions with 43.3% upheld.
Decisions
3,576
Upheld
43.3%
Latest published decision 21 Apr 2026
Administrative Error complaint-theme analysis
Administrative Error
815 tagged decisions with 35.7% upheld.
Decisions
815
Upheld
35.7%
Latest published decision 21 Apr 2026