Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
37,479 tagged decisions with 36.8% upheld.
Decisions
37,479
Upheld
36.8%
Latest published decision 02 Feb 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
22,973 tagged decisions with 29.6% upheld.
Decisions
22,973
Upheld
29.6%
Latest published decision 02 Feb 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
21,529 tagged decisions with 28.6% upheld.
Decisions
21,529
Upheld
28.6%
Latest published decision 02 Feb 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
11,279 tagged decisions with 20.4% upheld.
Decisions
11,279
Upheld
20.4%
Latest published decision 02 Feb 2026
Communication Failure complaint-theme analysis
Communication Failure
4,975 tagged decisions with 24.5% upheld.
Decisions
4,975
Upheld
24.5%
Latest published decision 02 Feb 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,487 tagged decisions with 43.8% upheld.
Decisions
3,487
Upheld
43.8%
Latest published decision 02 Feb 2026
Administrative Error complaint-theme analysis
Administrative Error
761 tagged decisions with 35.5% upheld.
Decisions
761
Upheld
35.5%
Latest published decision 02 Feb 2026