Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Archive signal
7 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
38,156 tagged decisions with 36.6% upheld.
Decisions
38,156
Upheld
36.6%
Latest published decision 17 Mar 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
23,473 tagged decisions with 29.2% upheld.
Decisions
23,473
Upheld
29.2%
Latest published decision 17 Mar 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
21,991 tagged decisions with 28.5% upheld.
Decisions
21,991
Upheld
28.5%
Latest published decision 17 Mar 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
11,619 tagged decisions with 20.1% upheld.
Decisions
11,619
Upheld
20.1%
Latest published decision 17 Mar 2026
Communication Failure complaint-theme analysis
Communication Failure
5,042 tagged decisions with 24.5% upheld.
Decisions
5,042
Upheld
24.5%
Latest published decision 17 Mar 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,527 tagged decisions with 43.6% upheld.
Decisions
3,527
Upheld
43.6%
Latest published decision 17 Mar 2026
Administrative Error complaint-theme analysis
Administrative Error
795 tagged decisions with 35.5% upheld.
Decisions
795
Upheld
35.5%
Latest published decision 17 Mar 2026