Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Archive signal
7 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
38,885 tagged decisions with 36.5% upheld.
Decisions
38,885
Upheld
36.5%
Latest published decision 07 Jul 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
23,881 tagged decisions with 28.9% upheld.
Decisions
23,881
Upheld
28.9%
Latest published decision 07 Jul 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
22,606 tagged decisions with 28.1% upheld.
Decisions
22,606
Upheld
28.1%
Latest published decision 07 Jul 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
11,959 tagged decisions with 19.8% upheld.
Decisions
11,959
Upheld
19.8%
Latest published decision 07 Jul 2026
Communication Failure complaint-theme analysis
Communication Failure
5,145 tagged decisions with 24.8% upheld.
Decisions
5,145
Upheld
24.8%
Latest published decision 07 Jul 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,591 tagged decisions with 43.3% upheld.
Decisions
3,591
Upheld
43.3%
Latest published decision 07 Jul 2026
Administrative Error complaint-theme analysis
Administrative Error
826 tagged decisions with 35.6% upheld.
Decisions
826
Upheld
35.6%
Latest published decision 07 Jul 2026