Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Archive signal
7 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
39,396 tagged decisions with 36.4% upheld.
Decisions
39,396
Upheld
36.4%
Latest published decision 18 Aug 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
24,082 tagged decisions with 28.8% upheld.
Decisions
24,082
Upheld
28.8%
Latest published decision 18 Aug 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
22,935 tagged decisions with 28.0% upheld.
Decisions
22,935
Upheld
28.0%
Latest published decision 15 Sept 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
12,111 tagged decisions with 19.8% upheld.
Decisions
12,111
Upheld
19.8%
Latest published decision 18 Aug 2026
Communication Failure complaint-theme analysis
Communication Failure
5,222 tagged decisions with 24.9% upheld.
Decisions
5,222
Upheld
24.9%
Latest published decision 18 Aug 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,636 tagged decisions with 43.2% upheld.
Decisions
3,636
Upheld
43.2%
Latest published decision 18 Aug 2026
Administrative Error complaint-theme analysis
Administrative Error
851 tagged decisions with 35.8% upheld.
Decisions
851
Upheld
35.8%
Latest published decision 18 Aug 2026