Public archive
Complaint theme analysis
Browse public complaint-theme pages built from the root-cause tagging layer in the published Financial Ombudsman decisions corpus. These pages act as the closest durable complaint-type taxonomy available in the dataset.
7 pages currently match the current filter.
Archive signal
7 pages
Browse live analysis pages with structured metrics, ranked views, and representative decisions.
Delay In Claim Handling complaint-theme analysis
Delay In Claim Handling
39,511 tagged decisions with 36.4% upheld.
Decisions
39,511
Upheld
36.4%
Latest published decision 25 Aug 2026
Affordability Assessment Failure complaint-theme analysis
Affordability Assessment Failure
24,123 tagged decisions with 28.8% upheld.
Decisions
24,123
Upheld
28.8%
Latest published decision 25 Aug 2026
Fraud Or Scam Concern complaint-theme analysis
Fraud Or Scam Concern
23,013 tagged decisions with 28.0% upheld.
Decisions
23,013
Upheld
28.0%
Latest published decision 15 Sept 2026
Non-disclosure Or Misrepresentation complaint-theme analysis
Non-disclosure Or Misrepresentation
12,163 tagged decisions with 19.8% upheld.
Decisions
12,163
Upheld
19.8%
Latest published decision 25 Aug 2026
Communication Failure complaint-theme analysis
Communication Failure
5,236 tagged decisions with 24.9% upheld.
Decisions
5,236
Upheld
24.9%
Latest published decision 25 Aug 2026
Policy Wording Ambiguity complaint-theme analysis
Policy Wording Ambiguity
3,648 tagged decisions with 43.1% upheld.
Decisions
3,648
Upheld
43.1%
Latest published decision 25 Aug 2026
Administrative Error complaint-theme analysis
Administrative Error
860 tagged decisions with 35.9% upheld.
Decisions
860
Upheld
35.9%
Latest published decision 25 Aug 2026