Published decisions
1,855
Firm-specific decision volume in the public corpus
Firm analysis
Admiral Insurance (Gibraltar) Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Admiral Insurance (Gibraltar) Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
48.3%
896 upheld decisions
Page summary
1,855 published decisions involving Admiral Insurance (Gibraltar) Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,855
Firm-specific decision volume in the public corpus
Upheld rate
48.3%
896 upheld decisions
Latest published decision 15 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,855
Firm-specific decision volume in the public corpus
Upheld rate
48.3%
896 upheld decisions
Leading product
Insurance
1,762 decisions
Leading complaint theme
Delay In Claim Handling
120 tagged decisions
Admiral Insurance (Gibraltar) Limited at a glance
AnalysisAdmiral Insurance (Gibraltar) Limited appears in 1,855 published decisions in this corpus. 48.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,762 decisions and an upheld rate of 48.5%.
- Latest active year in the published data: 2026 (150 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAdmiral Insurance (Gibraltar) Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Admiral Insurance (Gibraltar) Limited appeared in 150 published decisions with an upheld rate of 32.0%.
- 2026: 150 decisions, 32.0% upheld
- 2025: 522 decisions, 46.0% upheld
- 2024: 429 decisions, 55.5% upheld
- 2023: 450 decisions, 54.9% upheld
- 2022: 113 decisions, 46.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Admiral Insurance (Gibraltar) Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp, Insurance Act 2015, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,762 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-656714315 Sept 2026Upheld
Admiral Insurance (Gibraltar) Limited · Insurance
I uphold Miss D’s complaint about Admiral Insurance (Gibraltar) Limited and require it to do what I’ve set out above in the ‘Putting things right’ section. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss D to accept or reject my decision before 13 October 2026.
View source decisionDRN-624966814 Sept 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I have set out above, my final decision is that I do not uphold this complaint or require Admiral Insurance (Gibraltar) Limited to do anything more in relation to it. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 12 October 2026.
View source decisionDRN-626992114 Sept 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I’ve given, it’s my final decision that I do not uphold this complaint and I make no award against Admiral Insurance (Gibraltar) Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms A to accept or reject my decision before 12 October 2026.
View source decisionDRN-638266414 Sept 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I stated above, I am not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 12 October 2026.
View source decisionDRN-652448714 Sept 2026Upheld
Admiral Insurance (Gibraltar) Limited · Insurance
My final decision is that I uphold this complaint and I direct Admiral Insurance (Gibraltar) Limited to put things right as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask P to accept or reject my decision before 12 October 2026.
View source decision