Published decisions
1,745
Firm-specific decision volume in the public corpus
Firm analysis
Admiral Insurance (Gibraltar) Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Admiral Insurance (Gibraltar) Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
49.3%
860 upheld decisions
Page summary
1,745 published decisions involving Admiral Insurance (Gibraltar) Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,745
Firm-specific decision volume in the public corpus
Upheld rate
49.3%
860 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,745
Firm-specific decision volume in the public corpus
Upheld rate
49.3%
860 upheld decisions
Leading product
Insurance
1,652 decisions
Leading complaint theme
Delay In Claim Handling
83 tagged decisions
Admiral Insurance (Gibraltar) Limited at a glance
AnalysisAdmiral Insurance (Gibraltar) Limited appears in 1,745 published decisions in this corpus. 49.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,652 decisions and an upheld rate of 49.6%.
- Latest active year in the published data: 2026 (40 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAdmiral Insurance (Gibraltar) Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Admiral Insurance (Gibraltar) Limited appeared in 40 published decisions with an upheld rate of 30.0%.
- 2026: 40 decisions, 30.0% upheld
- 2025: 522 decisions, 46.0% upheld
- 2024: 429 decisions, 55.5% upheld
- 2023: 450 decisions, 54.9% upheld
- 2022: 113 decisions, 46.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Admiral Insurance (Gibraltar) Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,652 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-613741917 Mar 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I’ve explained, my final decision is that I uphold this complaint in part. I direct Admiral Insurance (Gibraltar) Limited to pay Mr F, insofar as it hasn’t already paid him, £100.
View source decisionDRN-622839817 Mar 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Admiral Insurance (Gibraltar) Limited to do any more in response to this complaint.
View source decisionDRN-622901117 Mar 2026Upheld
Admiral Insurance (Gibraltar) Limited · Insurance
I uphold this complaint. I require Admiral Insurance (Gibraltar) Limited to settle the matter as outlined under the ‘Putting things right’ heading above.
View source decisionDRN-602121216 Mar 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 13 April 2026.
View source decisionDRN-617108216 Mar 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Admiral Insurance (Gibraltar) Limited to do any more in response to this complaint.
View source decision