Published decisions
1,763
Firm-specific decision volume in the public corpus
Firm analysis
Admiral Insurance (Gibraltar) Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Admiral Insurance (Gibraltar) Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
49.2%
867 upheld decisions
Page summary
1,763 published decisions involving Admiral Insurance (Gibraltar) Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,763
Firm-specific decision volume in the public corpus
Upheld rate
49.2%
867 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,763
Firm-specific decision volume in the public corpus
Upheld rate
49.2%
867 upheld decisions
Leading product
Insurance
1,670 decisions
Leading complaint theme
Delay In Claim Handling
86 tagged decisions
Admiral Insurance (Gibraltar) Limited at a glance
AnalysisAdmiral Insurance (Gibraltar) Limited appears in 1,763 published decisions in this corpus. 49.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 1,670 decisions and an upheld rate of 49.5%.
- Latest active year in the published data: 2026 (58 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Icobs
Volume and outcome trajectory
AnalysisAdmiral Insurance (Gibraltar) Limited's decision trail runs from 2014 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Admiral Insurance (Gibraltar) Limited appeared in 58 published decisions with an upheld rate of 32.8%.
- 2026: 58 decisions, 32.8% upheld
- 2025: 522 decisions, 46.0% upheld
- 2024: 429 decisions, 55.5% upheld
- 2023: 450 decisions, 54.9% upheld
- 2022: 113 decisions, 46.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Admiral Insurance (Gibraltar) Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Insurance Act 2015 are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 1,670 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Insurance Act 2015
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-630488421 Apr 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
It’s my final decision that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs J to accept or reject my decision before 19 May 2026.
View source decisionDRN-629689820 Apr 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons set out above I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss D to accept or reject my decision before 18 May 2026.
View source decisionDRN-625928717 Apr 2026Upheld
Admiral Insurance (Gibraltar) Limited · Insurance
My final decision is that I uphold this complaint. I require Admiral Insurance (Gibraltar) Limited to pay Miss H further compensation in the sum of £100.
View source decisionDRN-628926517 Apr 2026Upheld
Admiral Insurance (Gibraltar) Limited · Insurance
For the reasons given above, I partly uphold Mr M’s complaint, and I require Admiral Insurance (Gibraltar) Limited to do the following in response to his complaint; - - To re-consider and if appropriate to process Mr M’s claim on the basis that the lost and damaged contents are treated as ‘garden contents’ for the purposes of the relevant policy. - To pay Mr M £400 in compensation for the distress and inconvenien...
View source decisionDRN-601602616 Apr 2026Not upheld
Admiral Insurance (Gibraltar) Limited · Insurance
My final decision is that I do not uphold Mr M’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 14 May 2026.
View source decision