Published decisions
902
Firm-specific decision volume in the public corpus
Firm analysis
BUPA Insurance Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving BUPA Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
23.8%
215 upheld decisions
Page summary
902 published decisions involving BUPA Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
902
Firm-specific decision volume in the public corpus
Upheld rate
23.8%
215 upheld decisions
Latest published decision 02 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
902
Firm-specific decision volume in the public corpus
Upheld rate
23.8%
215 upheld decisions
Leading product
Insurance (excluding PPI)
473 decisions
Leading complaint theme
Delay In Claim Handling
95 tagged decisions
BUPA Insurance Limited at a glance
AnalysisBUPA Insurance Limited appears in 902 published decisions in this corpus. 23.8% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 473 decisions and an upheld rate of 26.4%.
- Latest active year in the published data: 2026 (3 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisBUPA Insurance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, BUPA Insurance Limited appeared in 3 published decisions with an upheld rate of 0.0%.
- 2026: 3 decisions, 0.0% upheld
- 2025: 74 decisions, 17.6% upheld
- 2024: 58 decisions, 31.0% upheld
- 2023: 72 decisions, 25.0% upheld
- 2022: 91 decisions, 13.2% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to BUPA Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 473 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619401402 Apr 2026Not upheld
BUPA Insurance Limited · Insurance
My final decision is that BUPA Insurance Limited has made an offer to pay £100 (and has also covered the cost of the consultation) to settle the complaint and I think this offer is fair in all the circumstances. So, my decision is that BUPA Insurance Limited should pay Mrs H £100 if it hasn’t already done so.
View source decisionDRN-609012730 Jan 2026Not upheld
BUPA Insurance Limited · Insurance
For the reasons I’ve explained I don’t uphold Mr M’s complaint about BUPA Insurance Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.
View source decisionDRN-608936529 Jan 2026Not upheld
BUPA Insurance Limited · Insurance
For the reasons set out above, I do not uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 26 February 2026.
View source decisionDRN-591558230 Dec 2025Not upheld
BUPA Insurance Limited · Insurance
DRN-5915582 The complaint Mr P is unhappy that BUPA Insurance Limited won’t provide an invoice or receipt as proof of payment. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for my d... (2 pages)
View source decisionDRN-592273523 Dec 2025Not upheld
BUPA Insurance Limited · Insurance
DRN-5922735 The complaint Mr and Mrs O complain about the premium charged by BUPA Insurance Limited (‘Bupa’) for their private medical insurance policy, and that Bupa has changed how it calculates premiums. What happened Mr and Mrs O have held private medical insurance cover with Bupa ... (3 pages)
View source decision