Published decisions
1,963
Firm-specific decision volume in the public corpus
Firm analysis
Admiral Insurance Company Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Admiral Insurance Company Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,963 published decisions involving Admiral Insurance Company Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,963
Firm-specific decision volume in the public corpus
Upheld rate
38.6%
757 upheld decisions
Latest published decision 08 Aug 2025
Upheld rate
38.6%
757 upheld decisions
Leading product
Insurance (excluding PPI)
1,351 decisions
Leading complaint theme
Delay In Claim Handling
250 tagged decisions
Admiral Insurance Company Limited at a glance
Admiral Insurance Company Limited appears in 1,963 published decisions in this corpus. 38.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 1,351 decisions and an upheld rate of 39.1%.
- Latest active year in the published data: 2025 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Admiral Insurance Company Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Admiral Insurance Company Limited appeared in 2 published decisions with an upheld rate of 0.0%.
- 2025: 2 decisions, 0.0% upheld
- 2024: 9 decisions, 66.7% upheld
- 2023: 11 decisions, 45.5% upheld
- 2022: 194 decisions, 36.1% upheld
- 2021: 250 decisions, 39.2% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Admiral Insurance Company Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Fsma, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 1,351 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-554324208 Aug 2025Not upheld
Admiral Insurance Company Limited · Insurance
DRN-5543242 The complaint Mr C’s complaint is about trade public liability insurance cover with Admiral Insurance Company Limited. Mr C is represented in this complaint but for ease, in the main, I will refer to Mr C only. What happened Mr C took out the policy with Admiral in September... (7 pages)
View source decisionDRN-538699617 Apr 2025Not upheld
Admiral Insurance Company Limited · Insurance
DRN-5386996 The complaint Mr E complains about how Admiral Insurance Company Limited (“Admiral”) removed a discount from his car insurance policy which used a telematics device to gather data about his driving. What happened Mr E had a car insurance policy with Admiral. The policy requi... (3 pages)
View source decisionDRN-519004630 Dec 2024Upheld
Admiral Insurance Company Limited · Insurance
DRN-5190046 The complaint Ms M complains about the settlement that Admiral Insurance Company Limited offered her for the theft of her car following a claim made on her motor insurance policy, and about the upset this caused her. She wants a higher settlement and for the policy excess to... (3 pages)
View source decisionDRN-515335718 Dec 2024Upheld
Admiral Insurance Company Limited · Insurance
DRN-5153357 The complaint Mr H complains about damage to a wheel on his vehicle while it was in for repair under a claim to Admiral Insurance Limited (Admiral) on his motor insurance policy. References to Admiral in this decision include their agents. What happened In October 2023 Mr ... (4 pages)
View source decisionDRN-503043119 Sept 2024Upheld
Admiral Insurance Company Limited · Insurance
DRN-5030431 The complaint Mr B complains that Admiral Insurance Company Limited have provided poor service when dealing with his claim following an ombudsman’s decision directing them to proceed with settlement of the claim. What happened Mr B had two cars high performance cars insured... (4 pages)
View source decision