Firm + product analysis

Admiral Insurance Company Limited in Insurance (excluding PPI)

A curated public analysis of Admiral Insurance Company Limited's published Financial Ombudsman decisions in Insurance (excluding PPI), including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

1,351 published FOS decisions involving Admiral Insurance Company Limited in Insurance (excluding PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,351

Decision volume in this firm-product slice

Upheld rate

39.1%

528 upheld decisions

Latest published decision 25 Mar 2021

Published decisions

1,351

Decision volume in this firm-product slice

Upheld rate

39.1%

528 upheld decisions

Latest active year

2021

9 decisions

Leading complaint theme

Delay In Claim Handling

228 tagged decisions

Admiral Insurance Company Limited in Insurance (excluding PPI)

Admiral Insurance Company Limited appears in 1,351 published decisions in Insurance (excluding PPI) across this corpus. 39.1% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2021, with 9 published decisions and an upheld rate of 66.7%.

  • Leading complaint theme: Delay In Claim Handling
  • Leading precedent signal: Disp
  • Advisor risk signal for Insurance (excluding PPI): medium

How the slice behaves over time

Admiral Insurance Company Limited has a multi-year published decision trail in Insurance (excluding PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Insurance (excluding PPI) remains a meaningful part of Admiral Insurance Company Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2021: 9 decisions, 66.7% upheld
  • 2020: 111 decisions, 42.3% upheld
  • 2019: 213 decisions, 37.6% upheld
  • 2018: 177 decisions, 28.8% upheld
  • 2017: 182 decisions, 35.2% upheld

Themes, precedent context, and handling implications

Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.5% of cases), review icobs precedent (appears in 0.5% of cases), review insurance act 2015 precedent (appears in 0.2% of cases), and others.

  • Second complaint theme: Non-disclosure Or Misrepresentation

Representative cases

Recent published decisions in this slice

5 examples shown

DRN854099925 Mar 2021Not upheld

Admiral Insurance Company Limited · Insurance (excluding PPI)

Mr H complains Admiral Insurance Company Limited (“Admiral”) has delayed repairing ongoing “snagging” issues in his property following a claim on his home insurance policy in 2017. He says it’s been going on for too long. Any reference to Admiral includes its agents. background Mr H has a ... (4 pages)

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DRN271898312 Mar 2021Not upheld

Admiral Insurance Company Limited · Insurance (excluding PPI)

Mrs B has complained about the size of the refund Admiral Insurance Company Limited gave her in connection with her motor insurance policy. background Mrs B’s car was in a minor incident (the incident) when her passenger opened her car’s door while another car passed by. There was no signi... (3 pages)

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DRN213478311 Mar 2021Not upheld

Admiral Insurance Company Limited · Insurance (excluding PPI)

Mr B has complained about Admiral Insurance Company Limited’s handling of a claim on his motor insurance policy. Reference to Admiral includes its agents. background Mr B owns two high powered luxury sports cars of different makes, the cars could reasonably be described as “supercars”. I w... (16 pages)

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DRN814815604 Mar 2021Upheld

Admiral Insurance Company Limited · Insurance (excluding PPI)

Miss S and Mr M complain about how Admiral Insurance Company Limited handled a claim made on their motor insurance policy. Mr M is a named driver on Miss S’s policy. background Mr M was involved in an accident with another car. He didn’t notice any impact at the time and learned of it when... (3 pages)

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DRN557937303 Mar 2021Upheld

Admiral Insurance Company Limited · Insurance (excluding PPI)

Mr M has complained about Admiral Insurance Company Limited’s actions in connection with a claim he made on his motor insurance policy. Reference to Admiral includes its agents. background Mr M’s car was damaged in an accident. Admiral arranged for one of its approved repairers to fix it. ... (5 pages)

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