Published decisions
5,908
Decision volume in this year-product slice
Year + product analysis
A curated public analysis of Insurance (excluding PPI) in 2017, combining annual and product-level signals from the published Financial Ombudsman decision corpus.
Page summary
5,908 published FOS decisions in Insurance (excluding PPI) during 2017, with upheld-rate context, firm concentration, complaint themes, and representative cases.
Published decisions
5,908
Decision volume in this year-product slice
Upheld rate
32.0%
1,893 upheld decisions
Latest published decision 28 Dec 2017
Published decisions
5,908
Decision volume in this year-product slice
Upheld rate
32.0%
1,893 upheld decisions
Leading firm
UK Insurance Limited
491 decisions
Leading complaint theme
Delay In Claim Handling
1,090 tagged decisions
5,908 published decisions in the corpus sit in Insurance (excluding PPI) for 2017. 32.0% of those decisions were upheld, which makes this a strong public cross-section for understanding how one product behaved in one specific year.
UK Insurance Limited is the most visible firm inside this year-product slice, with 491 published decisions.
UK Insurance Limited, Ageas Insurance Limited, Royal & Sun Alliance Insurance Plc, and others are the firms most often associated with Insurance (excluding PPI) complaints in 2017. This gives a much tighter public view than the standalone year or product pages alone.
delay in claim handling, policy wording ambiguity, non-disclosure or misrepresentation, and others are the strongest complaint-theme signals in this year-product combination.
The advisory layer for Insurance (excluding PPI) points to recurring handling implications here, including review disp precedent (appears in 0.5% of cases), review icobs precedent (appears in 0.5% of cases), review insurance act 2015 precedent (appears in 0.2% of cases), and others.
There is no strong “what loses” signal exposed for this product at the current advisory granularity.
Representative cases
5 examples shown
Miss B complains about the valuation esure Insurance Limited placed on her car under her motor insurance policy. She wants it to increase its settlement offer.backgroundMiss B’s car was damaged in a road traffic accident and esure deemed it to be beyond economical r... (2 pages)
View source decisionMr C complains a roadside recovery agent appointed by The National Farmers’ Union Mutual Insurance Society Limited (NFU Mutual) incorrectly told him that his car battery needed to be replaced.backgroundMr C had a motor insurance policy with NFU Mutual which included road... (2 pages)
View source decisionMr H complains Ageas Insurance Limited made false allegations about him in a letter, in relation to his behaviour during visits at his home. backgroundMr H suffered a leak causing damage to his property, so he made a claim on his home insurance policy – which is und... (4 pages)
View source decisionMr F and Mrs F complain that AXA Insurance UK Plc provided poor service when they made a claim on their travel insurance policy and didn’t give them enough compensation for it.backgroundMr F had a heart attack in May 2017 whilst abroad. He was admitted to a pub... (3 pages)
View source decisionMr and Mrs T complain that Union Reiseversicherung AG (Union) declined Dr T’s claim for medical expenses.Mr and Mrs T are being represented on this complaint by a family member who I shall refer to as Mr T. backgroundMr and Mrs T went on holiday abroad in mid-20... (4 pages)
View source decision