Published decisions
2,433
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Allianz Insurance Plc, including outcome context, product mix, complaint themes, and representative cases.
Page summary
2,433 published decisions involving Allianz Insurance Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,433
Firm-specific decision volume in the public corpus
Upheld rate
20.2%
491 upheld decisions
Latest published decision 22 Dec 2025
Published decisions
2,433
Firm-specific decision volume in the public corpus
Upheld rate
20.2%
491 upheld decisions
Leading product
Payment protection insurance (PPI)
992 decisions
Leading complaint theme
Delay In Claim Handling
209 tagged decisions
Allianz Insurance Plc appears in 2,433 published decisions in this corpus. 20.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 992 decisions and an upheld rate of 8.1%.
Allianz Insurance Plc's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Allianz Insurance Plc appeared in 44 published decisions with an upheld rate of 27.3%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Allianz Insurance Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-6019705 The complaint A limited company, which I will call D Ltd., has complained about the handling of a claim under its business insurance policy with Allianz Insurance Plc. Mr L, as director of D Ltd., has brought the complaint on its behalf. Mr L is also represented in this com... (5 pages)
View source decisionDRN-6032471 The complaint Mrs R complains that Allianz Insurance Plc declined a claim on her pet insurance policy and said the policy was void. What happened Mrs R took out a policy, underwritten by Allianz, on 28 August 2024. The following day, she went to the vet as her cat was unwell... (4 pages)
View source decisionDRN-6015641 The complaint Mr M complains about Allianz Insurance Plc’s handling of buildings insurance claim. All references to Allianz also include its appointed agents. What happened Mr M previously made a complaint regarding Allianz’s handling of the claim. A final response letter fo... (13 pages)
View source decisionDRN-6004076 The complaint Mr S complains that Allianz Insurance Plc, trading as Allianz Musical Insurance, declined a claim he made on his musical instrument insurance policy. Reference to Allianz includes its agents and representatives. What happened The circumstances of this complai... (3 pages)
View source decisionDRN-5941049 The complaint M complains that Allianz Insurance Plc has unfairly considered a claim made on its commercial property insurance. M doesn’t think the decision made on a malicious damage and loss of rent claim, has been handled fairly and it would like Allianz to cover the loss... (3 pages)
View source decision