Published decisions
2,445
Firm-specific decision volume in the public corpus
Firm analysis
Allianz Insurance Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Allianz Insurance Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
20.2%
493 upheld decisions
Page summary
2,445 published decisions involving Allianz Insurance Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,445
Firm-specific decision volume in the public corpus
Upheld rate
20.2%
493 upheld decisions
Latest published decision 11 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,445
Firm-specific decision volume in the public corpus
Upheld rate
20.2%
493 upheld decisions
Leading product
Payment protection insurance (PPI)
992 decisions
Leading complaint theme
Delay In Claim Handling
213 tagged decisions
Allianz Insurance Plc at a glance
AnalysisAllianz Insurance Plc appears in 2,445 published decisions in this corpus. 20.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 992 decisions and an upheld rate of 8.1%.
- Latest active year in the published data: 2026 (12 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisAllianz Insurance Plc's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Allianz Insurance Plc appeared in 12 published decisions with an upheld rate of 16.7%.
- 2026: 12 decisions, 16.7% upheld
- 2025: 44 decisions, 27.3% upheld
- 2024: 26 decisions, 38.5% upheld
- 2023: 42 decisions, 42.9% upheld
- 2022: 93 decisions, 23.7% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Allianz Insurance Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Icobs, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 992 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Icobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619083411 Aug 2026Not upheld
Allianz Insurance Plc · Insurance
So for these reasons, it’s my final decision that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss R to accept or reject my decision before 8 September 2026.
View source decisionDRN-653365104 Aug 2026Upheld
Allianz Insurance Plc · Insurance
So, for these reasons I am only upholding this complaint for compensation. I now require Allianz Insurance Plc trading as Petplan Equine to pay Mrs W the sum of £200 compensation Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs W to accept or reject my decision before 1 September 2026.
View source decisionDRN-616503003 Aug 2026Not upheld
Allianz Insurance Plc · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 31 August 2026.
View source decisionDRN-621024114 Jul 2026Not upheld
Allianz Insurance Plc · Insurance
For the reasons set out above, I don’t uphold Mrs C’s complaint against Allianz Insurance Plc. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 11 August 2026.
View source decisionDRN-609527003 Jul 2026Not upheld
Allianz Insurance Plc · Insurance
For the reasons stated above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 31 July 2026.
View source decision