Firm analysis

Allianz Insurance Plc complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Allianz Insurance Plc, including outcome context, product mix, complaint themes, and representative cases.

Page summary

2,433 published decisions involving Allianz Insurance Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

2,433

Firm-specific decision volume in the public corpus

Upheld rate

20.2%

491 upheld decisions

Latest published decision 22 Dec 2025

Published decisions

2,433

Firm-specific decision volume in the public corpus

Upheld rate

20.2%

491 upheld decisions

Leading product

Payment protection insurance (PPI)

992 decisions

Leading complaint theme

Delay In Claim Handling

209 tagged decisions

Allianz Insurance Plc at a glance

Allianz Insurance Plc appears in 2,433 published decisions in this corpus. 20.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 992 decisions and an upheld rate of 8.1%.

  • Latest active year in the published data: 2025 (44 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Allianz Insurance Plc's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Allianz Insurance Plc appeared in 44 published decisions with an upheld rate of 27.3%.

  • 2025: 44 decisions, 27.3% upheld
  • 2024: 26 decisions, 38.5% upheld
  • 2023: 42 decisions, 42.9% upheld
  • 2022: 93 decisions, 23.7% upheld
  • 2021: 185 decisions, 16.8% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Allianz Insurance Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Icobs, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 992 decisions
  • Second complaint theme: Affordability Assessment Failure
  • Second precedent signal: Icobs

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-601970522 Dec 2025Not upheld

Allianz Insurance Plc · Insurance

DRN-6019705 The complaint A limited company, which I will call D Ltd., has complained about the handling of a claim under its business insurance policy with Allianz Insurance Plc. Mr L, as director of D Ltd., has brought the complaint on its behalf. Mr L is also represented in this com... (5 pages)

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DRN-603247119 Dec 2025Not upheld

Allianz Insurance Plc · Insurance

DRN-6032471 The complaint Mrs R complains that Allianz Insurance Plc declined a claim on her pet insurance policy and said the policy was void. What happened Mrs R took out a policy, underwritten by Allianz, on 28 August 2024. The following day, she went to the vet as her cat was unwell... (4 pages)

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DRN-601564111 Dec 2025Upheld

Allianz Insurance Plc · Insurance

DRN-6015641 The complaint Mr M complains about Allianz Insurance Plc’s handling of buildings insurance claim. All references to Allianz also include its appointed agents. What happened Mr M previously made a complaint regarding Allianz’s handling of the claim. A final response letter fo... (13 pages)

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DRN-600407610 Dec 2025Not upheld

Allianz Insurance Plc · Insurance

DRN-6004076 The complaint Mr S complains that Allianz Insurance Plc, trading as Allianz Musical Insurance, declined a claim he made on his musical instrument insurance policy. Reference to Allianz includes its agents and representatives. What happened The circumstances of this complai... (3 pages)

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DRN-594104909 Dec 2025Not upheld

Allianz Insurance Plc · Insurance

DRN-5941049 The complaint M complains that Allianz Insurance Plc has unfairly considered a claim made on its commercial property insurance. M doesn’t think the decision made on a malicious damage and loss of rent claim, has been handled fairly and it would like Allianz to cover the loss... (3 pages)

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