Published decisions
945
Firm-specific decision volume in the public corpus
Firm analysis
The Society of Lloyd's complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving The Society of Lloyd's, including outcome context, product mix, complaint themes, and representative cases.
Page summary
945 published decisions involving The Society of Lloyd's, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
945
Firm-specific decision volume in the public corpus
Upheld rate
42.0%
397 upheld decisions
Latest published decision 29 Jun 2021
Upheld rate
42.0%
397 upheld decisions
Leading product
Insurance (excluding PPI)
913 decisions
Leading complaint theme
Delay In Claim Handling
229 tagged decisions
The Society of Lloyd's at a glance
The Society of Lloyd's appears in 945 published decisions in this corpus. 42.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 913 decisions and an upheld rate of 41.3%.
- Latest active year in the published data: 2021 (5 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Insurance Act 2015
Volume and outcome trajectory
The Society of Lloyd's's decision trail runs from 2013 to 2021. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, The Society of Lloyd's appeared in 5 published decisions with an upheld rate of 80.0%.
- 2021: 5 decisions, 80.0% upheld
- 2020: 74 decisions, 41.9% upheld
- 2019: 131 decisions, 38.9% upheld
- 2018: 112 decisions, 48.2% upheld
- 2017: 154 decisions, 31.8% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to The Society of Lloyd's in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Insurance Act 2015, Fsma, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance (excluding PPI): 913 decisions
- Second complaint theme: Policy Wording Ambiguity
- Second precedent signal: Fsma
Representative cases
Recent published decisions in this slice
5 examples shown
DRN507589529 Jun 2021Upheld
The Society of Lloyd's · Insurance (excluding PPI)
Mr C is represented by P, a, company. He complains that Society of Lloyd’s won’t pay his claim for theft of golfing equipment from his car. background In September 2017 Mr C suffered a theft of golfing equipment from his car. He had left the equipment in his car the night before, parked on... (3 pages)
View source decisionDRN434255427 Mar 2021Upheld
The Society of Lloyd's · Insurance (excluding PPI)
A company which I’ll refer to as “B” complains that The Society of Lloyd’s (“Lloyd’s”) unfairly declined a claim under B’s commercial property insurance policy. Ms C is a director of B and brings the complaint on B’s behalf. They are represented by a third party, however for ease I will re... (4 pages)
View source decisionDRN126336411 Mar 2021Upheld
The Society of Lloyd's · Insurance (excluding PPI)
Mr and Mrs W complain about the way their home insurance claim for damage caused by an escape of water was handled by Society of Lloyd’s. background Upon returning home from a two-week holiday on November 2014, Mr and Mrs W discovered an escape of water had caused considerable damage to bo... (6 pages)
View source decisionDRN178177417 Feb 2021Not upheld
The Society of Lloyd's · Insurance (excluding PPI)
Miss M’s complaint is about a property insurance policy she holds with Society of Lloyd’s (SoL). She has been told by two different mortgage lenders that their surveyors have identified signs of movement in her property, but SoL won’t accept a claim and won’t complete any repairs to her pr... (5 pages)
View source decisionDRN671760215 Jan 2021Upheld
The Society of Lloyd's · Insurance (excluding PPI)
Miss A complains that Society of Lloyd’s has voided (cancelled) her landlords’ buildings insurance policy and declined to meet her claim for fire damage on the grounds that she has no insurable interest in the damaged property. background In 2006 Miss A and her sister bought an investment ... (6 pages)
View source decision