Published decisions
3,725
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving UK Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
3,725 published decisions involving UK Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,725
Firm-specific decision volume in the public corpus
Upheld rate
32.4%
1,206 upheld decisions
Latest published decision 18 Jun 2021
Published decisions
3,725
Firm-specific decision volume in the public corpus
Upheld rate
32.4%
1,206 upheld decisions
Leading product
Insurance (excluding PPI)
3,619 decisions
Leading complaint theme
Delay In Claim Handling
747 tagged decisions
UK Insurance Limited appears in 3,725 published decisions in this corpus. 32.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 3,619 decisions and an upheld rate of 32.4%.
UK Insurance Limited's decision trail runs from 2013 to 2021. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, UK Insurance Limited appeared in 5 published decisions with an upheld rate of 80.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to UK Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Icobs, Disp, Insurance Act 2015, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
Mr S complains that U K Insurance Limited (“UKI”) withdrew cover on his legal expenses insurance claim. background Mr S made a claim on his legal expenses policy. He wanted cover to take legal action against a garage that he done some repairs on his car, which he said had not been done pro... (4 pages)
View source decisionMr and Mrs F have complained about their home insurer U K Insurance Limited (UKI) in relation to a claim they made to it when oil was stolen from their home causing damage to their boiler and heating system. background Around 20 February 2018 Mr and Mrs F’s heating stopped working, they di... (8 pages)
View source decisionMiss N complains that U K Insurance Limited (Sainsbury’s) mishandled her home insurance claim. She says it caused delays, didn’t complete the work as it should have done, and offered an unfair settlement. Miss N is being represented in this complaint. For ease, references to Miss N include... (8 pages)
View source decisionComplaint Mr M is unhappy with the progress of his claim, and the subsequent decision not to pay for repairs, on his car insurance policy with U K Insurance Limited (“UKI”), following an accident. Any reference to UKI in this decision includes its agents. Background I issued a provisional ... (7 pages)
View source decisionMr M complains that U K Insurance Limited (UKI) unfairly declined a claim and voided his landlord’s insurance policy. background Mr M took out a commercial landlord’s insurance policy with UKI on 5 November 2018, to provide cover for a house he rents out. He says that on 2 December 2018 th... (3 pages)
View source decision