Firm analysis

Ageas Insurance Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Ageas Insurance Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

2,981 published decisions involving Ageas Insurance Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

2,981

Firm-specific decision volume in the public corpus

Upheld rate

42.4%

1,265 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

2,981

Firm-specific decision volume in the public corpus

Upheld rate

42.4%

1,265 upheld decisions

Leading product

Insurance (excluding PPI)

1,787 decisions

Leading complaint theme

Delay In Claim Handling

429 tagged decisions

Ageas Insurance Limited at a glance

Ageas Insurance Limited appears in 2,981 published decisions in this corpus. 42.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Insurance (excluding PPI) is the firm’s clearest product exposure in the published decisions, with 1,787 decisions and an upheld rate of 41.8%.

  • Latest active year in the published data: 2026 (3 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Disp

Volume and outcome trajectory

Ageas Insurance Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Ageas Insurance Limited appeared in 3 published decisions with an upheld rate of 0.0%.

  • 2026: 3 decisions, 0.0% upheld
  • 2025: 204 decisions, 49.5% upheld
  • 2024: 208 decisions, 47.6% upheld
  • 2023: 177 decisions, 55.9% upheld
  • 2022: 216 decisions, 37.0% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Ageas Insurance Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Disp, Icobs, Insurance Act 2015, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Insurance (excluding PPI): 1,787 decisions
  • Second complaint theme: Policy Wording Ambiguity
  • Second precedent signal: Icobs

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-591356002 Feb 2026Not upheld

Ageas Insurance Limited · Insurance

For the reasons I’ve explained, my final decision is that I don’t uphold this complaint. I don’t direct Ageas Insurance Limited to do any more in response to this complaint.

View source decision
DRN-589616101 Feb 2026Not upheld

Ageas Insurance Limited · Insurance

My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs K to accept or reject my decision before 2 March 2026.

View source decision
DRN-602646829 Jan 2026Not upheld

Ageas Insurance Limited · Insurance

For all of the above reasons, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr and Mrs G to accept or reject my decision before 26 February 2026.

View source decision
DRN-591025728 Dec 2025Not upheld

Ageas Insurance Limited · Insurance

DRN-5910257 The complaint Mrs A has complained that Ageas Insurance Limited (“Ageas”) unfairly deducted a salvage amount from her settlement after she chose to keep her vehicle following an accident. What happened Mrs A held a motor insurance policy with Ageas. In August 2025 she report... (2 pages)

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DRN-600461423 Dec 2025Upheld

Ageas Insurance Limited · Insurance

DRN-6004614 The complaint Mr D complains about how Ageas Insurance Limited (“Ageas”) dealt with a subsidence claim he made on his home insurance policy. Ageas is the insurer for this policy. Part of the complaint relates to the actions of the agent. Since Ageas has confirmed it is resp... (4 pages)

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