Published decisions
6,194
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Banking and Payments
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
25.9%
1,605 upheld decisions
Page summary
6,194 published FOS decisions involving Barclays Bank UK PLC in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
6,194
Decision volume in this firm-product slice
Upheld rate
25.9%
1,605 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
6,194
Decision volume in this firm-product slice
Upheld rate
25.9%
1,605 upheld decisions
Latest active year
2026
171 decisions
Leading complaint theme
Fraud Or Scam Concern
1,330 tagged decisions
Barclays Bank UK PLC in Banking and Payments
AnalysisBarclays Bank UK PLC appears in 6,194 published decisions in Banking and Payments across this corpus. 25.9% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 171 published decisions and an upheld rate of 13.5%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisBarclays Bank UK PLC has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 171 decisions, 13.5% upheld
- 2025: 1,348 decisions, 18.8% upheld
- 2024: 1,180 decisions, 36.5% upheld
- 2023: 1,028 decisions, 30.2% upheld
- 2022: 1,096 decisions, 24.8% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-604639621 Apr 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons given above, it’s my final decision that the £350 already offered by Barclays Bank UK PLC is fair, and it should pay this to Mr T if it hasn’t already. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 19 May 2026.
View source decisionDRN-623914121 Apr 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B to accept or reject my decision before 19 May 2026.
View source decisionDRN-630552821 Apr 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons I’ve explained, my final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss T to accept or reject my decision before 19 May 2026.
View source decisionDRN-630771421 Apr 2026Upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons I have given, it is my final decision that the complaint is upheld and I require Barclays to: - Pay compensatory interest at 8% for the period T didn’t have access to its funds. - Cover all charges applied during the affected period, including transaction fees, commission, and other relevant charges.
View source decisionDRN-610071720 Apr 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons outlined above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 18 May 2026.
View source decision