Published decisions
6,228
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Banking and Payments
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
25.8%
1,608 upheld decisions
Page summary
6,228 published FOS decisions involving Barclays Bank UK PLC in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
6,228
Decision volume in this firm-product slice
Upheld rate
25.8%
1,608 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
6,228
Decision volume in this firm-product slice
Upheld rate
25.8%
1,608 upheld decisions
Latest active year
2026
205 decisions
Leading complaint theme
Fraud Or Scam Concern
1,351 tagged decisions
Barclays Bank UK PLC in Banking and Payments
AnalysisBarclays Bank UK PLC appears in 6,228 published decisions in Banking and Payments across this corpus. 25.8% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 205 published decisions and an upheld rate of 12.7%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisBarclays Bank UK PLC has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 205 decisions, 12.7% upheld
- 2025: 1,348 decisions, 18.8% upheld
- 2024: 1,180 decisions, 36.5% upheld
- 2023: 1,028 decisions, 30.2% upheld
- 2022: 1,096 decisions, 24.8% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-592896307 Jul 2026Upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons above, my final decision is that Barclays Bank UK PLC’s offer of £400 is fair. It should pay this to Mr E if it hasn’t already.
View source decisionDRN-598672207 Jul 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons stated above I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss C to accept or reject my decision before 4 August 2026.
View source decisionDRN-620058707 Jul 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs M to accept or reject my decision before 4 August 2026.
View source decisionDRN-626802807 Jul 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
I am not upholding Ms W’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms W to accept or reject my decision before 4 August 2026.
View source decisionDRN-630500007 Jul 2026Upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons I’ve given, Barclays Bank UK Plc trading as Barclaycard must put things right as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask X to accept or reject my decision before 4 August 2026.
View source decision