Published decisions
6,307
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Banking and Payments
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
25.7%
1,623 upheld decisions
Page summary
6,307 published FOS decisions involving Barclays Bank UK PLC in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
6,307
Decision volume in this firm-product slice
Upheld rate
25.7%
1,623 upheld decisions
Latest published decision 18 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
6,307
Decision volume in this firm-product slice
Upheld rate
25.7%
1,623 upheld decisions
Latest active year
2026
284 decisions
Leading complaint theme
Fraud Or Scam Concern
1,387 tagged decisions
Barclays Bank UK PLC in Banking and Payments
AnalysisBarclays Bank UK PLC appears in 6,307 published decisions in Banking and Payments across this corpus. 25.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 284 published decisions and an upheld rate of 14.4%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisBarclays Bank UK PLC has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 284 decisions, 14.4% upheld
- 2025: 1,348 decisions, 18.8% upheld
- 2024: 1,180 decisions, 36.5% upheld
- 2023: 1,028 decisions, 30.2% upheld
- 2022: 1,096 decisions, 24.8% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-645572818 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss M to accept or reject my decision before 3 September 2026.
View source decisionDRN-646510018 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 15 September 2026.
View source decisionDRN-647943718 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I don’t uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 15 September 2026.
View source decisionDRN-630969317 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I do not uphold this complaint and I leave it to Miss G to decide if she wishes to accept the £700 offer by Barclays Bank UK PLC trading as Barclaycard Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 14 September 2026. Ivor Graham Ombudsman
View source decisionDRN-644295817 Aug 2026Upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I uphold this complaint. Barclays Bank UK Plc trading as Barclaycard must settle the complaint as I’ve directed above.
View source decision