Firm + product analysis

Barclays Bank UK PLC in Banking and Payments

A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

6,043 published FOS decisions involving Barclays Bank UK PLC in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

6,043

Decision volume in this firm-product slice

Upheld rate

26.2%

1,583 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

6,043

Decision volume in this firm-product slice

Upheld rate

26.2%

1,583 upheld decisions

Latest active year

2026

20 decisions

Leading complaint theme

Fraud Or Scam Concern

1,252 tagged decisions

Barclays Bank UK PLC in Banking and Payments

Barclays Bank UK PLC appears in 6,043 published decisions in Banking and Payments across this corpus. 26.2% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2026, with 20 published decisions and an upheld rate of 5.0%.

  • Leading complaint theme: Fraud Or Scam Concern
  • Leading precedent signal: Consumer Credit Act 1974
  • Advisor risk signal for Banking and Payments: low

How the slice behaves over time

Barclays Bank UK PLC has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Banking and Payments remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2026: 20 decisions, 5.0% upheld
  • 2025: 1,348 decisions, 18.8% upheld
  • 2024: 1,180 decisions, 36.5% upheld
  • 2023: 1,028 decisions, 30.2% upheld
  • 2022: 1,096 decisions, 24.8% upheld

Themes, precedent context, and handling implications

Fraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.6% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.

  • Second complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-584224902 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons stated above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask K to accept or reject my decision before 2 March 2026.

View source decision
DRN-593021502 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Ms K’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms K to accept or reject my decision before 2 March 2026.

View source decision
DRN-600122002 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Miss I’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss I to accept or reject my decision before 2 March 2026.

View source decision
DRN-601761902 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Mr D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 2 March 2026.

View source decision
DRN-603990402 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr A to accept or reject my decision before 2 March 2026.

View source decision