Published decisions
10,723
Firm-specific decision volume in the public corpus
Firm analysis
Barclays Bank UK PLC complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank UK PLC, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
26.1%
2,796 upheld decisions
Page summary
10,723 published decisions involving Barclays Bank UK PLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,723
Firm-specific decision volume in the public corpus
Upheld rate
26.1%
2,796 upheld decisions
Latest published decision 12 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
10,723
Firm-specific decision volume in the public corpus
Upheld rate
26.1%
2,796 upheld decisions
Leading product
Banking and Payments
6,278 decisions
Leading complaint theme
Fraud Or Scam Concern
1,600 tagged decisions
Barclays Bank UK PLC at a glance
AnalysisBarclays Bank UK PLC appears in 10,723 published decisions in this corpus. 26.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 6,278 decisions and an upheld rate of 25.7%.
- Latest active year in the published data: 2026 (297 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisBarclays Bank UK PLC's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank UK PLC appeared in 297 published decisions with an upheld rate of 15.5%.
- 2026: 297 decisions, 15.5% upheld
- 2025: 1,542 decisions, 20.3% upheld
- 2024: 1,510 decisions, 38.5% upheld
- 2023: 1,296 decisions, 33.3% upheld
- 2022: 1,540 decisions, 29.1% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Barclays Bank UK PLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 6,278 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-647977712 Aug 2026Not upheld
Barclays Bank UK PLC · Consumer Credit
It’s my final decision that I do not uphold this complaint against Barclays Bank UK PLC trading as Tesco Bank. Ombudsman
View source decisionDRN-640210504 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 1 September 2026.
View source decisionDRN-642734104 Aug 2026Upheld
Barclays Bank UK PLC · Banking and Payments
I am upholding Mr E’s complaint in part. Barclays Bank UK PLC, trading as Barclaycard, must put things right as set out above.
View source decisionDRN-624775303 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
I think that an award of £100 is fair in all the circumstances in recognition of the service provided to Mrs D, so Barclays Bank UK PLC trading as Tesco Bank should, to the extent not done so already, pay Mrs D £100. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs D to accept or reject my decision before 31 August 2026.
View source decisionDRN-632799503 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons given, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 31 August 2026.
View source decision