Firm analysis

Barclays Bank UK PLC complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank UK PLC, including outcome context, product mix, complaint themes, and representative cases.

Page summary

10,449 published decisions involving Barclays Bank UK PLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

10,449

Firm-specific decision volume in the public corpus

Upheld rate

26.3%

2,752 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

10,449

Firm-specific decision volume in the public corpus

Upheld rate

26.3%

2,752 upheld decisions

Leading product

Banking and Payments

6,043 decisions

Leading complaint theme

Fraud Or Scam Concern

1,474 tagged decisions

Barclays Bank UK PLC at a glance

Barclays Bank UK PLC appears in 10,449 published decisions in this corpus. 26.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Banking and Payments is the firm’s clearest product exposure in the published decisions, with 6,043 decisions and an upheld rate of 26.2%.

  • Latest active year in the published data: 2026 (23 decisions)
  • Most common complaint theme: Fraud Or Scam Concern
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Barclays Bank UK PLC's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Barclays Bank UK PLC appeared in 23 published decisions with an upheld rate of 8.7%.

  • 2026: 23 decisions, 8.7% upheld
  • 2025: 1,542 decisions, 20.3% upheld
  • 2024: 1,510 decisions, 38.5% upheld
  • 2023: 1,296 decisions, 33.3% upheld
  • 2022: 1,540 decisions, 29.1% upheld

Themes, products, and precedent signals

Fraud Or Scam Concern is the strongest complaint-theme signal tied to Barclays Bank UK PLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Banking and Payments: 6,043 decisions
  • Second complaint theme: Delay In Claim Handling
  • Second precedent signal: Section 75 Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-579787902 Feb 2026Upheld

Barclays Bank UK PLC · Mortgages

My final decision is that Barclays Bank UK PLC should pay Miss G £150, on top of the £450 it has already paid her. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 2 March 2026.

View source decision
DRN-584224902 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons stated above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask K to accept or reject my decision before 2 March 2026.

View source decision
DRN-593021502 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Ms K’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms K to accept or reject my decision before 2 March 2026.

View source decision
DRN-600122002 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Miss I’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss I to accept or reject my decision before 2 March 2026.

View source decision
DRN-601761902 Feb 2026Not upheld

Barclays Bank UK PLC · Banking and Payments

For the reasons I’ve explained, I’m not upholding Mr D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 2 March 2026.

View source decision