Published decisions
10,449
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank UK PLC, including outcome context, product mix, complaint themes, and representative cases.
Page summary
10,449 published decisions involving Barclays Bank UK PLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,449
Firm-specific decision volume in the public corpus
Upheld rate
26.3%
2,752 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
10,449
Firm-specific decision volume in the public corpus
Upheld rate
26.3%
2,752 upheld decisions
Leading product
Banking and Payments
6,043 decisions
Leading complaint theme
Fraud Or Scam Concern
1,474 tagged decisions
Barclays Bank UK PLC appears in 10,449 published decisions in this corpus. 26.3% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 6,043 decisions and an upheld rate of 26.2%.
Barclays Bank UK PLC's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank UK PLC appeared in 23 published decisions with an upheld rate of 8.7%.
Fraud Or Scam Concern is the strongest complaint-theme signal tied to Barclays Bank UK PLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
My final decision is that Barclays Bank UK PLC should pay Miss G £150, on top of the £450 it has already paid her. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons stated above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask K to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons I’ve explained, I’m not upholding Ms K’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms K to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons I’ve explained, I’m not upholding Miss I’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss I to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons I’ve explained, I’m not upholding Mr D’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 2 March 2026.
View source decision