Published decisions
10,776
Firm-specific decision volume in the public corpus
Firm analysis
Barclays Bank UK PLC complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank UK PLC, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
26.1%
2,810 upheld decisions
Page summary
10,776 published decisions involving Barclays Bank UK PLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,776
Firm-specific decision volume in the public corpus
Upheld rate
26.1%
2,810 upheld decisions
Latest published decision 25 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
10,776
Firm-specific decision volume in the public corpus
Upheld rate
26.1%
2,810 upheld decisions
Leading product
Banking and Payments
6,325 decisions
Leading complaint theme
Fraud Or Scam Concern
1,620 tagged decisions
Barclays Bank UK PLC at a glance
AnalysisBarclays Bank UK PLC appears in 10,776 published decisions in this corpus. 26.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 6,325 decisions and an upheld rate of 25.7%.
- Latest active year in the published data: 2026 (350 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisBarclays Bank UK PLC's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank UK PLC appeared in 350 published decisions with an upheld rate of 17.1%.
- 2026: 350 decisions, 17.1% upheld
- 2025: 1,542 decisions, 20.3% upheld
- 2024: 1,510 decisions, 38.5% upheld
- 2023: 1,296 decisions, 33.3% upheld
- 2022: 1,540 decisions, 29.1% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Barclays Bank UK PLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 6,325 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-624753125 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 22 September 2026.
View source decisionDRN-652539625 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons set out above, I don’t uphold Mr P’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 22 September 2026.
View source decisionDRN-653046625 Aug 2026Upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I uphold the complaint. Barclays Bank UK PLC trading as Barclaycard must pay compensation of £150 to Mr M.
View source decisionDRN-622017524 Aug 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons explained above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 21 September 2026.
View source decisionDRN-633854724 Aug 2026Upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons stated I uphold this complaint in part and require Barclays Bank UK PLC to put matters right as I have detailed above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs Q to accept or reject my decision before 21 September 2026.
View source decision