Published decisions
10,857
Firm-specific decision volume in the public corpus
Firm analysis
Barclays Bank UK PLC complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Barclays Bank UK PLC, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
26.0%
2,824 upheld decisions
Page summary
10,857 published decisions involving Barclays Bank UK PLC, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
10,857
Firm-specific decision volume in the public corpus
Upheld rate
26.0%
2,824 upheld decisions
Latest published decision 15 Sept 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
10,857
Firm-specific decision volume in the public corpus
Upheld rate
26.0%
2,824 upheld decisions
Leading product
Banking and Payments
6,399 decisions
Leading complaint theme
Fraud Or Scam Concern
1,652 tagged decisions
Barclays Bank UK PLC at a glance
AnalysisBarclays Bank UK PLC appears in 10,857 published decisions in this corpus. 26.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 6,399 decisions and an upheld rate of 25.6%.
- Latest active year in the published data: 2026 (431 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisBarclays Bank UK PLC's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Barclays Bank UK PLC appeared in 431 published decisions with an upheld rate of 17.2%.
- 2026: 431 decisions, 17.2% upheld
- 2025: 1,542 decisions, 20.3% upheld
- 2024: 1,510 decisions, 38.5% upheld
- 2023: 1,296 decisions, 33.3% upheld
- 2022: 1,540 decisions, 29.1% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to Barclays Bank UK PLC in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 6,399 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-619915015 Sept 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
To the extent that Mr L’s complaint asks me to reconsider the underlying fraud dispute, I dismiss that aspect without considering its merits. For the remainder of Mr L’s complaint about Barclays Bank UK PLC reporting adverse information to his credit file, my decision is that I do not uphold this complaint.
View source decisionDRN-637823815 Sept 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 13 October 2026.
View source decisionDRN-644951415 Sept 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
For the reasons outlined above, my final decision is that I’m not upholding this complaint against Barclays Bank UK PLC, trading as Barclaycard. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 13 October 2026.
View source decisionDRN-645956315 Sept 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I don’t uphold this complaint. It follows that I won’t be requiring any further action to settle matters.
View source decisionDRN-648527615 Sept 2026Not upheld
Barclays Bank UK PLC · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr O to accept or reject my decision before 13 October 2026.
View source decision