Published decisions
7,516
Product-specific decision volume in the public corpus
Product analysis
Investments complaint analysis
A public view of how Investments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.
Upheld rate
30.6%
2,300 upheld decisions
Page summary
7,516 published FOS decisions in Investments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.
Published decisions
7,516
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,300 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
7,516
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,300 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
397 decisions
Leading complaint theme
Delay In Claim Handling
979 tagged decisions
Investments in the ombudsman corpus
Analysis7,516 published decisions in this corpus sit within Investments. 30.6% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.
Aviva Life & Pensions UK Limited is the single biggest firm exposure inside Investments in the published decision set. Delay In Claim Handling is the leading complaint theme in the same category.
- Latest year in the product series: 2026
- Leading precedent signal: Cobs
- Advisor uphold-risk signal: medium
How the product moved over time
AnalysisInvestments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.
In 2026, Investments recorded 130 published decisions with an upheld rate of 28.5%.
- 2026: 130 decisions, 28.5% upheld
- 2025: 961 decisions, 32.6% upheld
- 2024: 1,242 decisions, 34.9% upheld
- 2023: 1,457 decisions, 38.6% upheld
- 2022: 1,518 decisions, 30.4% upheld
Themes, precedent signals, and handling implications
Analysisdelay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in Investments. For public analysis, those tags are the closest durable “type” layer available in the dataset.
The existing advisor model also points to recurring handling implications for Investments, including review cobs precedent (appears in 0.4% of cases), review prin precedent (appears in 0.2% of cases), and others.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-616930821 Apr 2026Not upheld
St. James's Place Wealth Management Plc · Investments
For the reasons set out above, I’m not upholding this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 19 May 2026.
View source decisionDRN-626291121 Apr 2026Not upheld
Janus Henderson Fund Management UK Limited · Investments
For the reasons given above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 19 May 2026.
View source decisionDRN-580047720 Apr 2026Not upheld
St. James's Place Wealth Management Plc · Investments
For the reasons given, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms G to accept or reject my decision before 18 May 2026.
View source decisionDRN-611710620 Apr 2026Not upheld
NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY · Investments
I do not uphold X’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask X to accept or reject my decision before 18 May 2026.
View source decisionDRN-620137020 Apr 2026Not upheld
James Brearley & Sons Limited · Investments
My final decision is that I uphold Mr B’s complaint about James Brearley & Sons Limited, insofar as I accept it hasn’t always treated him as it should have. But for the reasons given above, I’m not recommending the firm takes any further action.
View source decision