Product analysis

Investments complaint analysis

A public view of how Investments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.

Page summary

7,393 published FOS decisions in Investments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.

Published decisions

7,393

Product-specific decision volume in the public corpus

Upheld rate

30.6%

2,265 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

7,393

Product-specific decision volume in the public corpus

Upheld rate

30.6%

2,265 upheld decisions

Leading firm

Aviva Life & Pensions UK Limited

396 decisions

Leading complaint theme

Delay In Claim Handling

922 tagged decisions

Investments in the ombudsman corpus

7,393 published decisions in this corpus sit within Investments. 30.6% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.

Aviva Life & Pensions UK Limited is the single biggest firm exposure inside Investments in the published decision set. Delay In Claim Handling is the leading complaint theme in the same category.

  • Latest year in the product series: 2026
  • Leading precedent signal: Cobs
  • Advisor risk signal: medium

How the product moved over time

Investments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.

In 2026, Investments recorded 7 published decisions with an upheld rate of 28.6%.

  • 2026: 7 decisions, 28.6% upheld
  • 2025: 961 decisions, 32.6% upheld
  • 2024: 1,242 decisions, 34.9% upheld
  • 2023: 1,457 decisions, 38.6% upheld
  • 2022: 1,518 decisions, 30.4% upheld

Themes, precedent signals, and handling implications

delay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in Investments. For public analysis, those tags are the closest durable “type” layer available in the dataset.

The existing advisor model also points to recurring handling implications for Investments, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), and others.

  • Leading complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-574988902 Feb 2026Not upheld

AJ Bell Securities Limited · Investments

My final decision is that I don’t uphold the estate of Mr W’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mr W to accept or reject my decision before 2 March 2026.

View source decision
DRN-612137502 Feb 2026Not upheld

St. James's Place Wealth Management Plc · Investments

For the reasons given above, I don’t uphold Mr O’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr O to accept or reject my decision before 2 March 2026.

View source decision
DRN-612226902 Feb 2026Upheld

Invesco Fund Managers Limited · Investments

My final decision is that I uphold this complaint in part and direct Invesco Fund Managers Limited to put things right as I have set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 2 March 2026.

View source decision
DRN-606010501 Feb 2026Not upheld

Computershare Investor Services Plc · Investments

I’m not upholding Mr W’s complaint and as such, I won’t be instructing Computershare Investor Services Plc to take any further action. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 1 March 2026.

View source decision
DRN-569289330 Jan 2026Not upheld

Saxo Capital Markets UK Ltd · Investments

For the reasons given above, I do not uphold this complaint against Saxo Capital Markets UK Ltd. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.

View source decision