Published decisions
7,455
Product-specific decision volume in the public corpus
Product analysis
Investments complaint analysis
A public view of how Investments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.
Upheld rate
30.6%
2,284 upheld decisions
Page summary
7,455 published FOS decisions in Investments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.
Published decisions
7,455
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,284 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
7,455
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,284 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
397 decisions
Leading complaint theme
Delay In Claim Handling
956 tagged decisions
Investments in the ombudsman corpus
Analysis7,455 published decisions in this corpus sit within Investments. 30.6% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.
Aviva Life & Pensions UK Limited is the single biggest firm exposure inside Investments in the published decision set. Delay In Claim Handling is the leading complaint theme in the same category.
- Latest year in the product series: 2026
- Leading precedent signal: Cobs
- Advisor uphold-risk signal: medium
How the product moved over time
AnalysisInvestments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.
In 2026, Investments recorded 69 published decisions with an upheld rate of 30.4%.
- 2026: 69 decisions, 30.4% upheld
- 2025: 961 decisions, 32.6% upheld
- 2024: 1,242 decisions, 34.9% upheld
- 2023: 1,457 decisions, 38.6% upheld
- 2022: 1,518 decisions, 30.4% upheld
Themes, precedent signals, and handling implications
Analysisdelay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in Investments. For public analysis, those tags are the closest durable “type” layer available in the dataset.
The existing advisor model also points to recurring handling implications for Investments, including review cobs precedent (appears in 0.4% of cases), review prin precedent (appears in 0.2% of cases), and others.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-508790517 Mar 2026Upheld
Astute Private Wealth Limited · Investments
For the reasons I’ve explained, I think a reasonable resolution to this complaint has already been proposed and agreed by the business. To resolve matters, Astute Private Wealth Limited should pay Miss S £200 for the trouble and upset caused, if it has not already done so.
View source decisionDRN-592937017 Mar 2026Upheld
Hargreaves Lansdown Asset Management Limited · Investments
For the reasons I’ve given above, I uphold this complaint and direct Hargreaves Lansdown Asset Management Limited to put things right as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 14 April 2026.
View source decisionDRN-613094417 Mar 2026Not upheld
Financial Administration Services Limited · Investments
For the reasons I’ve set out above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 14 April 2026.
View source decisionDRN-530653816 Mar 2026Not upheld
Aspire Wealth Management Limited · Investments
For the reasons given above, I do not uphold Mrs S’ complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs S to accept or reject my decision before 13 April 2026.
View source decisionDRN-593854816 Mar 2026Not upheld
Margetts Fund Management Limited · Investments
My final decision is that I don’t uphold Miss C’s complaint against Margetts Fund Management Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss C to accept or reject my decision before 13 April 2026.
View source decision