Published decisions
7,393
Product-specific decision volume in the public corpus
Product analysis
A public view of how Investments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.
Page summary
7,393 published FOS decisions in Investments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.
Published decisions
7,393
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,265 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
7,393
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,265 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
396 decisions
Leading complaint theme
Delay In Claim Handling
922 tagged decisions
7,393 published decisions in this corpus sit within Investments. 30.6% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.
Aviva Life & Pensions UK Limited is the single biggest firm exposure inside Investments in the published decision set. Delay In Claim Handling is the leading complaint theme in the same category.
Investments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.
In 2026, Investments recorded 7 published decisions with an upheld rate of 28.6%.
delay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in Investments. For public analysis, those tags are the closest durable “type” layer available in the dataset.
The existing advisor model also points to recurring handling implications for Investments, including review cobs precedent (appears in 0.3% of cases), review prin precedent (appears in 0.2% of cases), and others.
Representative cases
5 examples shown
My final decision is that I don’t uphold the estate of Mr W’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mr W to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons given above, I don’t uphold Mr O’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr O to accept or reject my decision before 2 March 2026.
View source decisionMy final decision is that I uphold this complaint in part and direct Invesco Fund Managers Limited to put things right as I have set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 2 March 2026.
View source decisionI’m not upholding Mr W’s complaint and as such, I won’t be instructing Computershare Investor Services Plc to take any further action. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr W to accept or reject my decision before 1 March 2026.
View source decisionFor the reasons given above, I do not uphold this complaint against Saxo Capital Markets UK Ltd. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 27 February 2026.
View source decision