Published decisions
7,545
Product-specific decision volume in the public corpus
Product analysis
Investments complaint analysis
A public view of how Investments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.
Upheld rate
30.6%
2,306 upheld decisions
Page summary
7,545 published FOS decisions in Investments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.
Published decisions
7,545
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,306 upheld decisions
Latest published decision 07 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
7,545
Product-specific decision volume in the public corpus
Upheld rate
30.6%
2,306 upheld decisions
Leading firm
Aviva Life & Pensions UK Limited
397 decisions
Leading complaint theme
Delay In Claim Handling
994 tagged decisions
Investments in the ombudsman corpus
Analysis7,545 published decisions in this corpus sit within Investments. 30.6% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.
Aviva Life & Pensions UK Limited is the single biggest firm exposure inside Investments in the published decision set. Delay In Claim Handling is the leading complaint theme in the same category.
- Latest year in the product series: 2026
- Leading precedent signal: Cobs
- Advisor uphold-risk signal: medium
How the product moved over time
AnalysisInvestments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.
In 2026, Investments recorded 159 published decisions with an upheld rate of 27.0%.
- 2026: 159 decisions, 27.0% upheld
- 2025: 961 decisions, 32.6% upheld
- 2024: 1,242 decisions, 34.9% upheld
- 2023: 1,457 decisions, 38.6% upheld
- 2022: 1,518 decisions, 30.4% upheld
Themes, precedent signals, and handling implications
Analysisdelay in claim handling, non-disclosure or misrepresentation, communication failure, and others are the strongest complaint-theme signals in Investments. For public analysis, those tags are the closest durable “type” layer available in the dataset.
The existing advisor model also points to recurring handling implications for Investments, including review cobs precedent (appears in 0.4% of cases), review prin precedent (appears in 0.2% of cases), and others.
- Leading complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-646967907 Jul 2026Not upheld
RBS Collective Investment Funds Limited · Investments
For the reasons I’ve explained above, my decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 4 August 2026.
View source decisionDRN-623127906 Jul 2026Not upheld
Hargreaves Lansdown Asset Management Limited · Investments
For the reasons given above, I do not uphold Mr A's complaint about Hargreaves Lansdown Asset Management Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr A to accept or reject my decision before 22 July 2026.
View source decisionDRN-637770706 Jul 2026Not upheld
Robinhood U.K. Ltd · Investments
For the reasons I have given above, I do not uphold Mr M's complaint against Robinhood U. K.
View source decisionDRN-640255506 Jul 2026Not upheld
ETORO (UK) LIMITED · Investments
For the reasons given above, I do not uphold this complaint against Etoro (UK) Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr K to accept or reject my decision before 3 August 2026.
View source decisionDRN-619544403 Jul 2026Not upheld
Halifax Share Dealing Limited · Investments
For the reasons explained above. I’m not upholding this complaint.
View source decision