Published decisions
1,033
Firm-specific decision volume in the public corpus
Firm analysis
Legal and General Assurance Society Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal and General Assurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
1,033 published decisions involving Legal and General Assurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,033
Firm-specific decision volume in the public corpus
Upheld rate
21.1%
218 upheld decisions
Latest published decision 30 Jan 2026
Upheld rate
21.1%
218 upheld decisions
Leading product
Insurance
358 decisions
Leading complaint theme
Delay In Claim Handling
167 tagged decisions
Legal and General Assurance Society Limited at a glance
Legal and General Assurance Society Limited appears in 1,033 published decisions in this corpus. 21.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 358 decisions and an upheld rate of 20.9%.
- Latest active year in the published data: 2026 (2 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
Legal and General Assurance Society Limited's decision trail runs from 2015 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal and General Assurance Society Limited appeared in 2 published decisions with an upheld rate of 50.0%.
- 2026: 2 decisions, 50.0% upheld
- 2025: 144 decisions, 18.1% upheld
- 2024: 126 decisions, 23.0% upheld
- 2023: 120 decisions, 23.3% upheld
- 2022: 89 decisions, 19.1% upheld
Themes, products, and precedent signals
Delay In Claim Handling is the strongest complaint-theme signal tied to Legal and General Assurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Cobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 358 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Cobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-591889630 Jan 2026Upheld
Legal and General Assurance Society Limited · Insurance
My final decision is that I uphold the complaint in part as Legal and General Assurance Society Limited hadn’t reached a fair outcome on the misrepresentation on the top-up. To put things right, it should: • accept the top-up application, but it can apply the relevant exclusion on the top-up, • apply the top-up on the policy for the time period this was available for Mrs B, and • waive any premiums that would hav...
View source decisionDRN-610990430 Jan 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve given above, my final decision is that I don’t uphold this complaint. I don’t require Legal and General Assurance Society Limited to do anything further.
View source decisionDRN-591283124 Dec 2025Not upheld
Legal and General Assurance Society Limited · Insurance
DRN-5912831 The complaint This complaint is made by a small business, which I’ll refer to hereafter as ‘H’. H is represented in bringing this complaint by an independent insurance broker. H says that Legal and General Assurance Society Limited (‘L&G with the ongoing operation of it... (6 pages)
View source decisionDRN-591206922 Dec 2025Not upheld
Legal and General Assurance Society Limited · Insurance
DRN-5912069 The complaint Mr M has complained that Legal and General Assurance Society Limited (‘L&G’) unfairly declined his claim and voided his policies from inception. What happened Mr M bought a life and critical illness policy and an income protection policy in 2011. In July 20... (2 pages)
View source decisionDRN-593059218 Dec 2025Upheld
Legal and General Assurance Society Limited · Insurance
DRN-5930592 The complaint Miss L is unhappy with Legal and General Assurance Society Limited’s decision to decline her income protection claim. What happened Miss L has a suited occupation income protection policy with L&G, provided through her employer. She became absent from work ... (5 pages)
View source decision