Published decisions
1,055
Firm-specific decision volume in the public corpus
Firm analysis
Legal and General Assurance Society Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal and General Assurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
21.0%
222 upheld decisions
Page summary
1,055 published decisions involving Legal and General Assurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,055
Firm-specific decision volume in the public corpus
Upheld rate
21.0%
222 upheld decisions
Latest published decision 24 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,055
Firm-specific decision volume in the public corpus
Upheld rate
21.0%
222 upheld decisions
Leading product
Insurance
379 decisions
Leading complaint theme
Delay In Claim Handling
179 tagged decisions
Legal and General Assurance Society Limited at a glance
AnalysisLegal and General Assurance Society Limited appears in 1,055 published decisions in this corpus. 21.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 379 decisions and an upheld rate of 20.8%.
- Latest active year in the published data: 2026 (24 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisLegal and General Assurance Society Limited's decision trail runs from 2015 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal and General Assurance Society Limited appeared in 24 published decisions with an upheld rate of 20.8%.
- 2026: 24 decisions, 20.8% upheld
- 2025: 144 decisions, 18.1% upheld
- 2024: 126 decisions, 23.0% upheld
- 2023: 120 decisions, 23.3% upheld
- 2022: 89 decisions, 19.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Legal and General Assurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Cobs, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 379 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Cobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-649425324 Jul 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons set out above, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs B to accept or reject my decision before 21 August 2026.
View source decisionDRN-642471821 Jul 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve explained, I’m upholding Mr and Mrs M’s complaint about Legal and General Assurance Society Limited and directing them to pay Mr and Mrs M the £500 they previously offered to resolve their complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M and Mrs M to accept or reject my decision before 18 August 2026.
View source decisionDRN-639214203 Jul 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve given above, my final decision is that I don’t uphold this complaint. I don’t require Legal and General Assurance Society Limited to do anything further.
View source decisionDRN-629721229 Jun 2026Upheld
Legal and General Assurance Society Limited · Insurance
I uphold this complaint against Legal and General Assurance Society Limited and direct them to put things right in the way I’ve outlined above. Your text here Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 27 July 2026.
View source decisionDRN-641016029 Jun 2026Not upheld
Legal and General Assurance Society Limited · Insurance
Legal and General Assurance Society Limited has already offered £100 to settle the complaint and I’m satisfied this offer is fair in all the circumstances. As this amount has already been paid, there’s nothing further they need to do to settle the complaint.
View source decision