Published decisions
1,041
Firm-specific decision volume in the public corpus
Firm analysis
Legal and General Assurance Society Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Legal and General Assurance Society Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
21.1%
220 upheld decisions
Page summary
1,041 published decisions involving Legal and General Assurance Society Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,041
Firm-specific decision volume in the public corpus
Upheld rate
21.1%
220 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,041
Firm-specific decision volume in the public corpus
Upheld rate
21.1%
220 upheld decisions
Leading product
Insurance
366 decisions
Leading complaint theme
Delay In Claim Handling
172 tagged decisions
Legal and General Assurance Society Limited at a glance
AnalysisLegal and General Assurance Society Limited appears in 1,041 published decisions in this corpus. 21.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Insurance is the firm’s clearest product exposure in the published decisions, with 366 decisions and an upheld rate of 21.0%.
- Latest active year in the published data: 2026 (10 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisLegal and General Assurance Society Limited's decision trail runs from 2015 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Legal and General Assurance Society Limited appeared in 10 published decisions with an upheld rate of 30.0%.
- 2026: 10 decisions, 30.0% upheld
- 2025: 144 decisions, 18.1% upheld
- 2024: 126 decisions, 23.0% upheld
- 2023: 120 decisions, 23.3% upheld
- 2022: 89 decisions, 19.1% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Legal and General Assurance Society Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Cobs, Icobs are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Insurance: 366 decisions
- Second complaint theme: Non-disclosure Or Misrepresentation
- Second precedent signal: Cobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-616054017 Mar 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve explained, I don’t uphold Mrs C’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 13 April 2026.
View source decisionDRN-622973417 Mar 2026Upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve given, my final decision is that I uphold this complaint and direct Legal & General Assurance Society Limited to put things right as I’ve outlined above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs M to accept or reject my decision before 14 April 2026.
View source decisionDRN-602266705 Mar 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss M to accept or reject my decision before 31 March 2026.
View source decisionDRN-617433405 Mar 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss D to accept or reject my decision before 1 April 2026.
View source decisionDRN-618287505 Mar 2026Not upheld
Legal and General Assurance Society Limited · Insurance
For the reasons I’ve explained, I’m not upholding Mr T’s complaint about Legal and General Assurance Society Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 2 April 2026.
View source decision