Published decisions
565
Firm-specific decision volume in the public corpus
Firm analysis
Hargreaves Lansdown Asset Management Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Hargreaves Lansdown Asset Management Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
18.1%
102 upheld decisions
Page summary
565 published decisions involving Hargreaves Lansdown Asset Management Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
565
Firm-specific decision volume in the public corpus
Upheld rate
18.1%
102 upheld decisions
Latest published decision 02 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
565
Firm-specific decision volume in the public corpus
Upheld rate
18.1%
102 upheld decisions
Leading product
Investments
283 decisions
Leading complaint theme
Delay In Claim Handling
116 tagged decisions
Hargreaves Lansdown Asset Management Limited at a glance
AnalysisHargreaves Lansdown Asset Management Limited appears in 565 published decisions in this corpus. 18.1% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investments is the firm’s clearest product exposure in the published decisions, with 283 decisions and an upheld rate of 15.9%.
- Latest active year in the published data: 2026 (9 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisHargreaves Lansdown Asset Management Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Hargreaves Lansdown Asset Management Limited appeared in 9 published decisions with an upheld rate of 44.4%.
- 2026: 9 decisions, 44.4% upheld
- 2025: 63 decisions, 17.5% upheld
- 2024: 112 decisions, 8.9% upheld
- 2023: 61 decisions, 19.7% upheld
- 2022: 81 decisions, 30.9% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Hargreaves Lansdown Asset Management Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investments: 283 decisions
- Second complaint theme: Fraud Or Scam Concern
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-626819302 Apr 2026Not upheld
Hargreaves Lansdown Asset Management Limited · Investments
I’m satisfied that Hargreaves Lansdown Asset Management Limited acted reasonably and in line with HMRC requirements, and that it gave Miss L a fair opportunity to respond before taking action. However, there were some communication shortcomings.
View source decisionDRN-624466524 Mar 2026Not upheld
Hargreaves Lansdown Asset Management Limited · Investments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 21 April 2026.
View source decisionDRN-609435323 Mar 2026Not upheld
Hargreaves Lansdown Asset Management Limited · Investments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr T to accept or reject my decision before 20 April 2026.
View source decisionDRN-622930423 Mar 2026Upheld
Hargreaves Lansdown Asset Management Limited · Investments
My final decision is that Hargreaves Lansdown Asset Management Limited should pay Mr C £75, in addition to the £25 already paid. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 20 April 2026.
View source decisionDRN-592937017 Mar 2026Upheld
Hargreaves Lansdown Asset Management Limited · Investments
For the reasons I’ve given above, I uphold this complaint and direct Hargreaves Lansdown Asset Management Limited to put things right as I’ve set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 14 April 2026.
View source decision