Published decisions
556
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Hargreaves Lansdown Asset Management Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
556 published decisions involving Hargreaves Lansdown Asset Management Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
556
Firm-specific decision volume in the public corpus
Upheld rate
17.6%
98 upheld decisions
Latest published decision 18 Dec 2025
Published decisions
556
Firm-specific decision volume in the public corpus
Upheld rate
17.6%
98 upheld decisions
Leading product
Investments
275 decisions
Leading complaint theme
Delay In Claim Handling
110 tagged decisions
Hargreaves Lansdown Asset Management Limited appears in 556 published decisions in this corpus. 17.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investments is the firm’s clearest product exposure in the published decisions, with 275 decisions and an upheld rate of 15.3%.
Hargreaves Lansdown Asset Management Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Hargreaves Lansdown Asset Management Limited appeared in 63 published decisions with an upheld rate of 17.5%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Hargreaves Lansdown Asset Management Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Fca Principles are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
DRN-6031896 The complaint Mr L complained about the service he received from Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (HL) when it came to taking pension benefits, and in particular the financial loss the failures in their service caused him. What happ... (11 pages)
View source decisionDRN-5426108 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited didn’t follow her instructions to switch her ISA investments to new funds. She says the delays and poor handling left her with a reduced fund value. Mrs B is represented by her husband, but for ... (4 pages)
View source decisionDRN-5962781 The complaint Mr L complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) made a mistake when it acted on his instructions to transfer the cash held in his stocks and shares ISA to a cash ISA with another provider. He says HLAM sold his shares and transferred t... (7 pages)
View source decisionDRN-5705879 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited didn’t take adequate steps to ensure the stop loss on his dealing account was triggered appropriately. Mr D would now like HL to recompense him for his losses and agree to review their stop loss s... (5 pages)
View source decisionDRN-5954381 The complaint Mr M complains about the actions of Hargreaves Lansdown Asset Management Limited (HL), which he feels have led to a financial loss. He said that in 2021, HL told him that as he approached the age of 75, a Benefit Crystallization Event (BCE) had to take place. A... (8 pages)
View source decision