Firm analysis

Hargreaves Lansdown Asset Management Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Hargreaves Lansdown Asset Management Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

556 published decisions involving Hargreaves Lansdown Asset Management Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

556

Firm-specific decision volume in the public corpus

Upheld rate

17.6%

98 upheld decisions

Latest published decision 18 Dec 2025

Published decisions

556

Firm-specific decision volume in the public corpus

Upheld rate

17.6%

98 upheld decisions

Leading product

Investments

275 decisions

Leading complaint theme

Delay In Claim Handling

110 tagged decisions

Hargreaves Lansdown Asset Management Limited at a glance

Hargreaves Lansdown Asset Management Limited appears in 556 published decisions in this corpus. 17.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Investments is the firm’s clearest product exposure in the published decisions, with 275 decisions and an upheld rate of 15.3%.

  • Latest active year in the published data: 2025 (63 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Cobs

Volume and outcome trajectory

Hargreaves Lansdown Asset Management Limited's decision trail runs from 2013 to 2025. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Hargreaves Lansdown Asset Management Limited appeared in 63 published decisions with an upheld rate of 17.5%.

  • 2025: 63 decisions, 17.5% upheld
  • 2024: 112 decisions, 8.9% upheld
  • 2023: 61 decisions, 19.7% upheld
  • 2022: 81 decisions, 30.9% upheld
  • 2021: 49 decisions, 22.4% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Hargreaves Lansdown Asset Management Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Cobs, Disp, Fca Principles are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Investments: 275 decisions
  • Second complaint theme: Fraud Or Scam Concern
  • Second precedent signal: Disp

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-603189618 Dec 2025Upheld

Hargreaves Lansdown Asset Management Limited · Pensions and Annuities

DRN-6031896 The complaint Mr L complained about the service he received from Hargreaves Lansdown Asset Management Limited trading as Hargreaves Lansdown (HL) when it came to taking pension benefits, and in particular the financial loss the failures in their service caused him. What happ... (11 pages)

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DRN-542610815 Dec 2025Not upheld

Hargreaves Lansdown Asset Management Limited · Investments

DRN-5426108 The complaint Mrs B complains that Hargreaves Lansdown Asset Management Limited didn’t follow her instructions to switch her ISA investments to new funds. She says the delays and poor handling left her with a reduced fund value. Mrs B is represented by her husband, but for ... (4 pages)

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DRN-596278109 Dec 2025Upheld

Hargreaves Lansdown Asset Management Limited · Investments

DRN-5962781 The complaint Mr L complains that Hargreaves Lansdown Asset Management Limited (“HLAM”) made a mistake when it acted on his instructions to transfer the cash held in his stocks and shares ISA to a cash ISA with another provider. He says HLAM sold his shares and transferred t... (7 pages)

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DRN-570587925 Nov 2025Not upheld

Hargreaves Lansdown Asset Management Limited · Investments

DRN-5705879 The complaint Mr D complains that Hargreaves Lansdown Asset Management Limited didn’t take adequate steps to ensure the stop loss on his dealing account was triggered appropriately. Mr D would now like HL to recompense him for his losses and agree to review their stop loss s... (5 pages)

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DRN-595438121 Nov 2025Not upheld

Hargreaves Lansdown Asset Management Limited · Pensions and Annuities

DRN-5954381 The complaint Mr M complains about the actions of Hargreaves Lansdown Asset Management Limited (HL), which he feels have led to a financial loss. He said that in 2021, HL told him that as he approached the age of 75, a Benefit Crystallization Event (BCE) had to take place. A... (8 pages)

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