Published decisions
54,087
Product-specific decision volume in the public corpus
Product analysis
Banking and Payments complaint analysis
A public view of how Banking and Payments performs in the published Financial Ombudsman decisions dataset, including volume, outcome mix, firm exposure, and recurring complaint themes.
Upheld rate
28.8%
15,582 upheld decisions
Page summary
54,087 published FOS decisions in Banking and Payments, with upheld-rate context, firm exposure, complaint themes, advisory patterns, and representative cases.
Published decisions
54,087
Product-specific decision volume in the public corpus
Upheld rate
28.8%
15,582 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
54,087
Product-specific decision volume in the public corpus
Upheld rate
28.8%
15,582 upheld decisions
Leading firm
Barclays Bank UK PLC
6,194 decisions
Leading complaint theme
Fraud Or Scam Concern
14,922 tagged decisions
Banking and Payments in the ombudsman corpus
Analysis54,087 published decisions in this corpus sit within Banking and Payments. 28.8% of those decisions were upheld, which makes this a useful public category page for spotting where complaint outcomes have tended to land.
Barclays Bank UK PLC is the single biggest firm exposure inside Banking and Payments in the published decision set. Fraud Or Scam Concern is the leading complaint theme in the same category.
- Latest year in the product series: 2026
- Leading precedent signal: Consumer Credit Act 1974
- Advisor uphold-risk signal: low
How the product moved over time
AnalysisBanking and Payments has a multi-year decision trail in the corpus, which makes it possible to compare recent complaint pressure against earlier years rather than relying on a single snapshot.
In 2026, Banking and Payments recorded 1,620 published decisions with an upheld rate of 19.8%.
- 2026: 1,620 decisions, 19.8% upheld
- 2025: 13,903 decisions, 24.7% upheld
- 2024: 10,946 decisions, 33.9% upheld
- 2023: 8,694 decisions, 32.8% upheld
- 2022: 8,600 decisions, 30.8% upheld
Themes, precedent signals, and handling implications
Analysisfraud or scam concern, delay in claim handling, affordability assessment failure, and others are the strongest complaint-theme signals in Banking and Payments. For public analysis, those tags are the closest durable “type” layer available in the dataset.
The existing advisor model also points to recurring handling implications for Banking and Payments, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), and others.
- Leading complaint theme: Fraud Or Scam Concern
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-590575121 Apr 2026Not upheld
TSB Bank plc · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 19 May 2026.
View source decisionDRN-590628621 Apr 2026Not upheld
Metro Bank PLC · Banking and Payments
My final decision is that I do not uphold this complaint about Metro Bank PLC. Under the rules of the Financial Ombudsman Service, I’m required to ask D to accept or reject my decision before 19 May 2026.
View source decisionDRN-598242521 Apr 2026Not upheld
MONZO BANK LIMITED · Banking and Payments
For the reasons given above, it’s my final decision not to uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss A to accept or reject my decision before 19 May 2026.
View source decisionDRN-598993021 Apr 2026Not upheld
Santander UK Plc · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss S to accept or reject my decision before 19 May 2026.
View source decisionDRN-603204321 Apr 2026Upheld
HSBC UK Bank Plc · Banking and Payments
I am upholding Miss P’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss P to accept or reject my decision before 19 May 2026.
View source decision