Published decisions
3,156
Firm-specific decision volume in the public corpus
Firm analysis
Revolut Ltd complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Revolut Ltd, including outcome context, product mix, complaint themes, and representative cases.
Page summary
3,156 published decisions involving Revolut Ltd, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,156
Firm-specific decision volume in the public corpus
Upheld rate
29.6%
933 upheld decisions
Latest published decision 02 Feb 2026
Upheld rate
29.6%
933 upheld decisions
Leading product
Banking and Payments
3,123 decisions
Leading complaint theme
Fraud Or Scam Concern
2,472 tagged decisions
Revolut Ltd at a glance
Revolut Ltd appears in 3,156 published decisions in this corpus. 29.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 3,123 decisions and an upheld rate of 29.6%.
- Latest active year in the published data: 2026 (13 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Payment Services Regulations
Volume and outcome trajectory
Revolut Ltd's decision trail runs from 2019 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Revolut Ltd appeared in 13 published decisions with an upheld rate of 7.7%.
- 2026: 13 decisions, 7.7% upheld
- 2025: 1,725 decisions, 30.0% upheld
- 2024: 843 decisions, 29.3% upheld
- 2023: 295 decisions, 26.4% upheld
- 2022: 129 decisions, 32.6% upheld
Themes, products, and precedent signals
Fraud Or Scam Concern is the strongest complaint-theme signal tied to Revolut Ltd in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Payment Services Regulations, Disp, Fca Principles, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 3,123 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-576230002 Feb 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 2 March 2026.
View source decisionDRN-585048902 Feb 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I’m not upholding Mr R’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr R to accept or reject my decision before 2 March 2026.
View source decisionDRN-586021802 Feb 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs S to accept or reject my decision before 01 March 2026.
View source decisionDRN-593620202 Feb 2026Upheld
Revolut Ltd · Banking and Payments
For the reasons explained above, my final decision is that I uphold this complaint. Revolut Ltd needs to put things right as set out above.
View source decisionDRN-593965202 Feb 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss S to accept or reject my decision before 2 March 2026.
View source decision