Published decisions
3,259
Decision volume in this firm-product slice
Firm + product analysis
Revolut Ltd in Banking and Payments
A curated public analysis of Revolut Ltd's published Financial Ombudsman decisions in Banking and Payments, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
28.7%
934 upheld decisions
Page summary
3,259 published FOS decisions involving Revolut Ltd in Banking and Payments, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
3,259
Decision volume in this firm-product slice
Upheld rate
28.7%
934 upheld decisions
Latest published decision 21 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
3,259
Decision volume in this firm-product slice
Upheld rate
28.7%
934 upheld decisions
Latest active year
2026
149 decisions
Leading complaint theme
Fraud Or Scam Concern
2,589 tagged decisions
Revolut Ltd in Banking and Payments
AnalysisRevolut Ltd appears in 3,259 published decisions in Banking and Payments across this corpus. 28.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 149 published decisions and an upheld rate of 7.4%.
- Leading complaint theme: Fraud Or Scam Concern
- Leading precedent signal: Payment Services Regulations
- Advisor uphold-risk signal for Banking and Payments: low
How the slice behaves over time
AnalysisRevolut Ltd has a multi-year published decision trail in Banking and Payments, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Banking and Payments remains a meaningful part of Revolut Ltd's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 149 decisions, 7.4% upheld
- 2025: 1,725 decisions, 30.0% upheld
- 2024: 843 decisions, 29.3% upheld
- 2023: 295 decisions, 26.4% upheld
- 2022: 127 decisions, 33.1% upheld
Themes, precedent context, and handling implications
AnalysisFraud Or Scam Concern is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 2.7% of cases), review section 75 cca precedent (appears in 1.9% of cases), review section 140a cca precedent (appears in 0.4% of cases), and others.
- Second complaint theme: Delay In Claim Handling
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-607612221 Apr 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I’m not upholding Miss B’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss B to accept or reject my decision before 19 May 2026.
View source decisionDRN-623157921 Apr 2026Not upheld
Revolut Ltd · Banking and Payments
For the reasons I’ve explained, I do not uphold Mr G’s complaint against Revolut Ltd or require it do anything more. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 19 May 2026.
View source decisionDRN-627978821 Apr 2026Not upheld
Revolut Ltd · Banking and Payments
For the reasons given, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr A to accept or reject my decision before 19 May 2026.
View source decisionDRN-630203221 Apr 2026Not upheld
Revolut Ltd · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 19 May 2026.
View source decisionDRN-583680220 Apr 2026Upheld
Revolut Ltd · Banking and Payments
For the reasons given, I uphold the complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss E to accept or reject my decision before 18 May 2026.
View source decision