Published decisions
7,047
Firm-specific decision volume in the public corpus
Firm analysis
HSBC UK Bank Plc complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving HSBC UK Bank Plc, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
29.2%
2,057 upheld decisions
Page summary
7,047 published decisions involving HSBC UK Bank Plc, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
7,047
Firm-specific decision volume in the public corpus
Upheld rate
29.2%
2,057 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
7,047
Firm-specific decision volume in the public corpus
Upheld rate
29.2%
2,057 upheld decisions
Leading product
Banking and Payments
4,712 decisions
Leading complaint theme
Fraud Or Scam Concern
1,762 tagged decisions
HSBC UK Bank Plc at a glance
AnalysisHSBC UK Bank Plc appears in 7,047 published decisions in this corpus. 29.2% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Banking and Payments is the firm’s clearest product exposure in the published decisions, with 4,712 decisions and an upheld rate of 32.2%.
- Latest active year in the published data: 2026 (107 decisions)
- Most common complaint theme: Fraud Or Scam Concern
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisHSBC UK Bank Plc's decision trail runs from 2018 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, HSBC UK Bank Plc appeared in 107 published decisions with an upheld rate of 34.6%.
- 2026: 107 decisions, 34.6% upheld
- 2025: 1,223 decisions, 25.4% upheld
- 2024: 1,023 decisions, 31.1% upheld
- 2023: 965 decisions, 36.8% upheld
- 2022: 1,095 decisions, 36.5% upheld
Themes, products, and precedent signals
AnalysisFraud Or Scam Concern is the strongest complaint-theme signal tied to HSBC UK Bank Plc in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Disp, Section 75 Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Banking and Payments: 4,712 decisions
- Second complaint theme: Delay In Claim Handling
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-610055117 Mar 2026Upheld
HSBC UK Bank Plc · Consumer Credit
My final decision is that HSBC UK Bank Plc trading as first direct should take the actions set out above in resolution of this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G to accept or reject my decision before 14 April 2026.
View source decisionDRN-611786417 Mar 2026Not upheld
HSBC UK Bank Plc · Banking and Payments
My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 14 April 2026.
View source decisionDRN-612847517 Mar 2026Upheld
HSBC UK Bank Plc · Banking and Payments
For the reasons explained, I uphold this complaint in part and I direct HSBC UK Bank Plc to puts things right by doing what I’ve said above it should do. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C and Mr H to accept or reject my decision before 14 April 2026.
View source decisionDRN-612868917 Mar 2026Not upheld
HSBC UK Bank Plc · Banking and Payments
For the reasons explained, I uphold this complaint and I direct HSBC UK Bank Plc to put things right by doing what I’ve said above it should do. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 14 April 2026.
View source decisionDRN-618644717 Mar 2026Not upheld
HSBC UK Bank Plc · Banking and Payments
My final decision is that I uphold this complaint, but I don’t require First Direct to do anything further. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms P to accept or reject my decision before 14 April 2026.
View source decision