Firm analysis

Nationwide Building Society complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving Nationwide Building Society, including outcome context, product mix, complaint themes, and representative cases.

Page summary

12,954 published decisions involving Nationwide Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

12,954

Firm-specific decision volume in the public corpus

Upheld rate

22.7%

2,946 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

12,954

Firm-specific decision volume in the public corpus

Upheld rate

22.7%

2,946 upheld decisions

Leading product

Payment protection insurance (PPI)

5,679 decisions

Leading complaint theme

Delay In Claim Handling

1,014 tagged decisions

Nationwide Building Society at a glance

Nationwide Building Society appears in 12,954 published decisions in this corpus. 22.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 5,679 decisions and an upheld rate of 23.1%.

  • Latest active year in the published data: 2026 (9 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

Nationwide Building Society's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, Nationwide Building Society appeared in 9 published decisions with an upheld rate of 0.0%.

  • 2026: 9 decisions, 0.0% upheld
  • 2025: 779 decisions, 26.2% upheld
  • 2024: 655 decisions, 29.3% upheld
  • 2023: 570 decisions, 27.0% upheld
  • 2022: 591 decisions, 20.8% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to Nationwide Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 5,679 decisions
  • Second complaint theme: Affordability Assessment Failure
  • Second precedent signal: Section 75 Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-579460902 Feb 2026Not upheld

Nationwide Building Society · Consumer Credit

My final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 2 March 2026.

View source decision
DRN-584634202 Feb 2026Not upheld

Nationwide Building Society · Banking and Payments

For the reasons given above, I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr F to accept or reject my decision before 2 March 2026.

View source decision
DRN-594506902 Feb 2026Not upheld

Nationwide Building Society · Banking and Payments

For the reasons I have given it is my final decision that the complaint is not upheld. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr J to accept or reject my decision before 2 March 2026.

View source decision
DRN-612367502 Feb 2026Not upheld

Nationwide Building Society · Banking and Payments

For the reasons mentioned above, my final decision is not to uphold this complaint against Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss C to accept or reject my decision before 2 March 2026.

View source decision
DRN-547625730 Jan 2026Not upheld

Nationwide Building Society · Banking and Payments

For the reasons given above I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr G and Ms M to accept or reject my decision before 27 February 2026.

View source decision