Published decisions
13,074
Firm-specific decision volume in the public corpus
Firm analysis
Nationwide Building Society complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Nationwide Building Society, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
22.7%
2,972 upheld decisions
Page summary
13,074 published decisions involving Nationwide Building Society, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
13,074
Firm-specific decision volume in the public corpus
Upheld rate
22.7%
2,972 upheld decisions
Latest published decision 28 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
13,074
Firm-specific decision volume in the public corpus
Upheld rate
22.7%
2,972 upheld decisions
Leading product
Payment protection insurance (PPI)
5,679 decisions
Leading complaint theme
Delay In Claim Handling
1,049 tagged decisions
Nationwide Building Society at a glance
AnalysisNationwide Building Society appears in 13,074 published decisions in this corpus. 22.7% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 5,679 decisions and an upheld rate of 23.1%.
- Latest active year in the published data: 2026 (129 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Consumer Credit Act 1974
Volume and outcome trajectory
AnalysisNationwide Building Society's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Nationwide Building Society appeared in 129 published decisions with an upheld rate of 20.2%.
- 2026: 129 decisions, 20.2% upheld
- 2025: 779 decisions, 26.2% upheld
- 2024: 655 decisions, 29.3% upheld
- 2023: 570 decisions, 27.0% upheld
- 2022: 591 decisions, 20.8% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Nationwide Building Society in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Consumer Credit Act 1974, Section 75 Cca, Disp, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Payment protection insurance (PPI): 5,679 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Section 75 Cca
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-628335028 Jul 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons I’ve given I don’t uphold Miss B’s complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss B to accept or reject my decision before 25 August 2026.
View source decisionDRN-646181028 Jul 2026Upheld
Nationwide Building Society · Banking and Payments
For the reasons given, my final decision is to instruct Nationwide Building Society to: • Refund £1,000 to Mr and Mrs W for the disputed payments; and • Add simple interest for the period from 3 January to the date of settlement. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs W and Mr W to accept or reject my decision before 25 August 2026.
View source decisionDRN-647759628 Jul 2026Not upheld
Nationwide Building Society · Banking and Payments
My final decision is that I don’t uphold Mr D’s complaint about Nationwide Building Society. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr D to accept or reject my decision before 25 August 2026.
View source decisionDRN-652039428 Jul 2026Upheld
Nationwide Building Society · Banking and Payments
My final decision is that I’m upholding this complaint and require Nationwide Building Society to take the steps set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C to accept or reject my decision before 25 August 2026.
View source decisionDRN-639169327 Jul 2026Not upheld
Nationwide Building Society · Banking and Payments
For the reasons given above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss K to accept or reject my decision before 24 August 2026.
View source decision