Published decisions
5,679
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of Nationwide Building Society's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
5,679 published FOS decisions involving Nationwide Building Society in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
5,679
Decision volume in this firm-product slice
Upheld rate
23.1%
1,314 upheld decisions
Latest published decision 25 Aug 2021
Published decisions
5,679
Decision volume in this firm-product slice
Upheld rate
23.1%
1,314 upheld decisions
Latest active year
2021
102 decisions
Leading complaint theme
Affordability Assessment Failure
728 tagged decisions
Nationwide Building Society appears in 5,679 published decisions in Payment protection insurance (PPI) across this corpus. 23.1% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 102 published decisions and an upheld rate of 7.8%.
Nationwide Building Society has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Payment protection insurance (PPI) remains a meaningful part of Nationwide Building Society's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Affordability Assessment Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.
Representative cases
5 examples shown
This complaint is about two single premium payment protection insurance (PPI) policy taken out in November 1999 and November 2000 to go with personal loans. Mr T says Nationwide Building Society mis-sold him both of the policies. background The background and circumstances leading up to th... (2 pages)
View source decisionThis complaint is about a two single premium and one monthly premium payment protection insurance (“PPI”) policies, all taken out in 1998 with personal loans. Each of the policies covered Mr T but not Mrs T. The two single premium policies were taken out in March and May that year with the... (3 pages)
View source decisionMr and Mrs R, who are represented by a third party, say Nationwide Building Society (“Nationwide”) mis-sold them a payment protection insurance (“PPI”) policy in February 2001 to go with a mortgage they’d taken out in June 1999. They took the policy out at the same time as they were arrang... (2 pages)
View source decisionThis complaint is about a four payment protection insurance (PPI) policies taken out in 1997, 1998, 1999 and 2000. All the policies were taken out alongside loans. Mr W says Nationwide Building Society mis-sold him the PPI. background The background and circumstances leading up to this com... (3 pages)
View source decisionThis complaint is about two single premium payment protection insurance (PPI) policies taken out in March 2000 and July 2002 alongside two loans. Mrs E says Nationwide Building Society mis-sold her PPI. background The background and circumstances leading up to this complaint, which include... (3 pages)
View source decision