Published decisions
2,363
Firm-specific decision volume in the public corpus
Firm analysis
Aviva Life & Pensions UK Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Aviva Life & Pensions UK Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
25.4%
601 upheld decisions
Page summary
2,363 published decisions involving Aviva Life & Pensions UK Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,363
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
601 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,363
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
601 upheld decisions
Leading product
Investment and pensions
798 decisions
Leading complaint theme
Delay In Claim Handling
453 tagged decisions
Aviva Life & Pensions UK Limited at a glance
AnalysisAviva Life & Pensions UK Limited appears in 2,363 published decisions in this corpus. 25.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 798 decisions and an upheld rate of 19.8%.
- Latest active year in the published data: 2026 (16 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisAviva Life & Pensions UK Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Aviva Life & Pensions UK Limited appeared in 16 published decisions with an upheld rate of 31.3%.
- 2026: 16 decisions, 31.3% upheld
- 2025: 276 decisions, 34.1% upheld
- 2024: 213 decisions, 28.2% upheld
- 2023: 257 decisions, 39.3% upheld
- 2022: 272 decisions, 26.5% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Aviva Life & Pensions UK Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 798 decisions
- Second complaint theme: Communication Failure
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-617692717 Mar 2026Not upheld
Aviva Life & Pensions UK Limited · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 14 April 2026.
View source decisionDRN-621526217 Mar 2026Not upheld
Aviva Life & Pensions UK Limited · Insurance
For the reasons I’ve given above and in my provisional decision, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S as Trustee of the T Trust to accept or reject my decision before 14 April 2026.
View source decisionDRN-404514406 Mar 2026Upheld
Aviva Life & Pensions UK Limited · Insurance
Aviva Life & Pensions UK Limited has already made an offer to pay £300 to settle the complaint and I think this offer is fair in all the circumstances. So my final decision is that Aviva Life & Pensions UK Limited should pay (if it hasn’t already) the £300 it offered to settle the complaint.
View source decisionDRN-604712610 Feb 2026Upheld
Aviva Life & Pensions UK Limited · Pensions and Annuities
For the reasons stated above, I partially uphold Mr S’ complaint about Aviva Life & Pensions UK Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S to accept or reject my decision before 10 March 2026.
View source decisionDRN-524221709 Feb 2026Not upheld
Aviva Life & Pensions UK Limited · Investments
For the reasons given, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr L to accept or reject my decision before 9 March 2026.
View source decision