Published decisions
2,377
Firm-specific decision volume in the public corpus
Firm analysis
Aviva Life & Pensions UK Limited complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Aviva Life & Pensions UK Limited, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
25.4%
604 upheld decisions
Page summary
2,377 published decisions involving Aviva Life & Pensions UK Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,377
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
604 upheld decisions
Latest published decision 17 Apr 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
2,377
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
604 upheld decisions
Leading product
Investment and pensions
798 decisions
Leading complaint theme
Delay In Claim Handling
461 tagged decisions
Aviva Life & Pensions UK Limited at a glance
AnalysisAviva Life & Pensions UK Limited appears in 2,377 published decisions in this corpus. 25.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 798 decisions and an upheld rate of 19.8%.
- Latest active year in the published data: 2026 (30 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Cobs
Volume and outcome trajectory
AnalysisAviva Life & Pensions UK Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Aviva Life & Pensions UK Limited appeared in 30 published decisions with an upheld rate of 26.7%.
- 2026: 30 decisions, 26.7% upheld
- 2025: 276 decisions, 34.1% upheld
- 2024: 213 decisions, 28.2% upheld
- 2023: 257 decisions, 39.3% upheld
- 2022: 272 decisions, 26.5% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Aviva Life & Pensions UK Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 798 decisions
- Second complaint theme: Communication Failure
- Second precedent signal: Disp
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-617489817 Apr 2026Not upheld
Aviva Life & Pensions UK Limited · Pensions and Annuities
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 15 May 2026.
View source decisionDRN-625721817 Apr 2026Not upheld
Aviva Life & Pensions UK Limited · Insurance
For the reasons I’ve given above, my final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr P to accept or reject my decision before 15 May 2026.
View source decisionDRN-617449116 Apr 2026Not upheld
Aviva Life & Pensions UK Limited · Insurance
I do not uphold Mr A’s complaint against Aviva Life & Pensions UK Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr A to accept or reject my decision before 11 May 2026.
View source decisionDRN-621320502 Apr 2026Not upheld
Aviva Life & Pensions UK Limited · Pensions and Annuities
Aviva Life & Pensions UK Limited have already offered to pay Mr B £550 to settle the complaint and I am of the opinion that amount is fair and reasonable in all of the circumstances. So, my final decision is that Aviva Life & Pensions UK Limited should pay £550 to Mr B if they’ve not already done so.
View source decisionDRN-613671731 Mar 2026Not upheld
Aviva Life & Pensions UK Limited · Insurance
My final decision is that the estate of Mr B’s complaint against Aviva is not upheld for the reasons set out above. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mr B to accept or reject my decision before 28 April 2026.
View source decision