Published decisions
2,351
Firm-specific decision volume in the public corpus
Firm analysis
A public analysis page covering published Financial Ombudsman decisions involving Aviva Life & Pensions UK Limited, including outcome context, product mix, complaint themes, and representative cases.
Page summary
2,351 published decisions involving Aviva Life & Pensions UK Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,351
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
597 upheld decisions
Latest published decision 02 Feb 2026
Published decisions
2,351
Firm-specific decision volume in the public corpus
Upheld rate
25.4%
597 upheld decisions
Leading product
Investment and pensions
798 decisions
Leading complaint theme
Delay In Claim Handling
448 tagged decisions
Aviva Life & Pensions UK Limited appears in 2,351 published decisions in this corpus. 25.4% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 798 decisions and an upheld rate of 19.8%.
Aviva Life & Pensions UK Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Aviva Life & Pensions UK Limited appeared in 4 published decisions with an upheld rate of 25.0%.
Delay In Claim Handling is the strongest complaint-theme signal tied to Aviva Life & Pensions UK Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Cobs, Disp, Consumer Credit Act 1974, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
Representative cases
5 examples shown
My final decision is that the offer Aviva Life & Pensions UK Limited has made is fair and reasonable, so it should now pay Mrs C £100 compensation for the distress and inconvenience caused. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs C to accept or reject my decision before 2 March 2026.
View source decisionFor the reasons I’ve given above, I uphold this complaint. Aviva Life & Pensions UK Limited should put things right as I’ve set out above.
View source decision• The FCA’s Principles for Businesses, in particular Principle 6 and Principle 7; • The FCA’s Conduct of Business Sourcebook (COBS), in particular COBS 2. 1.
View source decisionMy final decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 26 February 2026.
View source decisionDRN-6017009 The complaint Mr H and Miss M are unhappy that Aviva Life & Pensions UK Limited didn’t give them the right information about their life insurance policy What happened Miss M was diagnosed with breast cancer. Mr H contacted Aviva, who offer critical illness cover to his e... (3 pages)
View source decision