Published decisions
998
Firm-specific decision volume in the public corpus
Firm analysis
Zurich Assurance Ltd complaint analysis
A public analysis page covering published Financial Ombudsman decisions involving Zurich Assurance Ltd, including outcome context, product mix, complaint themes, and representative cases.
Upheld rate
29.0%
289 upheld decisions
Page summary
998 published decisions involving Zurich Assurance Ltd, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
998
Firm-specific decision volume in the public corpus
Upheld rate
29.0%
289 upheld decisions
Latest published decision 24 Aug 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
998
Firm-specific decision volume in the public corpus
Upheld rate
29.0%
289 upheld decisions
Leading product
Investment and pensions
438 decisions
Leading complaint theme
Delay In Claim Handling
141 tagged decisions
Zurich Assurance Ltd at a glance
AnalysisZurich Assurance Ltd appears in 998 published decisions in this corpus. 29.0% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.
Investment and pensions is the firm’s clearest product exposure in the published decisions, with 438 decisions and an upheld rate of 25.3%.
- Latest active year in the published data: 2026 (19 decisions)
- Most common complaint theme: Delay In Claim Handling
- Most common precedent signal: Disp
Volume and outcome trajectory
AnalysisZurich Assurance Ltd's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.
In the latest year represented here, Zurich Assurance Ltd appeared in 19 published decisions with an upheld rate of 31.6%.
- 2026: 19 decisions, 31.6% upheld
- 2025: 102 decisions, 30.4% upheld
- 2024: 49 decisions, 30.6% upheld
- 2023: 81 decisions, 38.3% upheld
- 2022: 78 decisions, 21.8% upheld
Themes, products, and precedent signals
AnalysisDelay In Claim Handling is the strongest complaint-theme signal tied to Zurich Assurance Ltd in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.
Disp, Cobs, Icobs, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.
- Investment and pensions: 438 decisions
- Second complaint theme: Affordability Assessment Failure
- Second precedent signal: Cobs
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-655984224 Aug 2026Upheld
Zurich Assurance Ltd · Pensions and Annuities
For the reasons explained I uphold this complaint and direct Zurich Assurance Ltd, trading as Zurich, to pay Mr H £100 compensation for the distress and inconvenience caused to him. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr H to accept or reject my decision before 21 September 2026.
View source decisionDRN-649984021 Aug 2026Not upheld
Zurich Assurance Ltd · Insurance
For the reasons give, I don’t uphold Mr M’s complaint about Zurich Assurance Ltd. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr M to accept or reject my decision before 18 September 2026.
View source decisionDRN-655979618 Aug 2026Not upheld
Zurich Assurance Ltd · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr S and Mrs S to accept or reject my decision before 14 September 2026.
View source decisionDRN-649405427 Jul 2026Upheld
Zurich Assurance Ltd · Pensions and Annuities
My final decision is that I uphold the complaint and I direct Zurich Assurance Ltd to undertake the above. Under the rules of the Financial Ombudsman Service, I’m required to ask Ms C to accept or reject my decision before 24 August 2026.
View source decisionDRN-624563923 Jul 2026Not upheld
Zurich Assurance Ltd · Insurance
For the reasons I’ve explained, I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mr N to accept or reject my decision before 18 August 2026.
View source decision