Published decisions
1,999
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of National Westminster Bank Plc's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,999 published FOS decisions involving National Westminster Bank Plc in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,999
Decision volume in this firm-product slice
Upheld rate
33.9%
677 upheld decisions
Latest published decision 10 Sept 2021
Published decisions
1,999
Decision volume in this firm-product slice
Upheld rate
33.9%
677 upheld decisions
Latest active year
2021
31 decisions
Leading complaint theme
Affordability Assessment Failure
148 tagged decisions
National Westminster Bank Plc appears in 1,999 published decisions in Payment protection insurance (PPI) across this corpus. 33.9% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 31 published decisions and an upheld rate of 19.4%.
National Westminster Bank Plc has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Payment protection insurance (PPI) remains a meaningful part of National Westminster Bank Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Affordability Assessment Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.
Representative cases
5 examples shown
This complaint is about a mortgage payment protection insurance (PPI) policy taken out in 1999. Mr and Mrs S say National Westminster Bank Plc (“NatWest”) mis-sold them PPI. background The background and circumstances leading up to this complaint, which includes Mr and Mrs S’ circumstances... (4 pages)
View source decisionThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 2004. Mrs G says National Westminster Bank PLC (“NatWest”) mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes Mrs G’s circumstances at the ti... (5 pages)
View source decisionThis complaint is about a mortgage payment protection insurance (PPI) policy taken out in 1995. Mr S says National Westminster Bank Plc (‘NatWest’) mis-sold him PPI. background The background and circumstances leading up to this complaint, which includes Mr S’s circumstances at the time of... (4 pages)
View source decisionThis complaint is about a mortgage payment protection insurance (‘PPI’) policy taken out in 1999. Mr R says National Westminster Bank Plc (‘NatWest’) mis-sold him PPI. background The background and circumstances leading up to this complaint, which includes Mr R’s circumstances at the time ... (4 pages)
View source decisionThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr M says National Westminster Bank Plc (“NatWest”) mis-sold him PPI. background The background and circumstances leading up to this complaint, which includes Mr M’s circumstances at the time... (5 pages)
View source decision