Published decisions
1,080
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Mortgages
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Mortgages, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
42.7%
461 upheld decisions
Page summary
1,080 published FOS decisions involving Barclays Bank UK PLC in Mortgages, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,080
Decision volume in this firm-product slice
Upheld rate
42.7%
461 upheld decisions
Latest published decision 27 Jul 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,080
Decision volume in this firm-product slice
Upheld rate
42.7%
461 upheld decisions
Latest active year
2026
18 decisions
Leading complaint theme
Delay In Claim Handling
113 tagged decisions
Barclays Bank UK PLC in Mortgages
AnalysisBarclays Bank UK PLC appears in 1,080 published decisions in Mortgages across this corpus. 42.7% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 18 published decisions and an upheld rate of 50.0%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Conc
- Advisor uphold-risk signal for Mortgages: medium
How the slice behaves over time
AnalysisBarclays Bank UK PLC has a multi-year published decision trail in Mortgages, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Mortgages remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 18 decisions, 50.0% upheld
- 2025: 116 decisions, 31.9% upheld
- 2024: 246 decisions, 50.0% upheld
- 2023: 187 decisions, 51.9% upheld
- 2022: 265 decisions, 44.5% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.1% of cases), review consumer credit act 1974 precedent (appears in 0.1% of cases), review fsma precedent (appears in 0.1% of cases), and others.
- Second complaint theme: Affordability Assessment Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-649514227 Jul 2026Not upheld
Barclays Bank UK PLC · Mortgages
My decision is that I do not uphold this complaint. That’s because I think Barclays Bank UK PLC has done enough to put matters right.
View source decisionDRN-650873823 Jul 2026Upheld
Barclays Bank UK PLC · Mortgages
My final decision is that Barclays Bank UK PLC must – 1) Refund any Early Repayment Charge paid by Mr V and Miss D on the redemption of their residential mortgage, if Barclays Bank UK PLC hasn’t already done so. 2) Pay interest on the above refund, at 8% simple per annum, from the date the Early Redemption Charge was paid, until the date the refund is made.
View source decisionDRN-634916121 Jul 2026Not upheld
Barclays Bank UK PLC · Mortgages
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr C and Mrs C to accept or reject my decision before 18 August 2026.
View source decisionDRN-591063031 Mar 2026Upheld
Barclays Bank UK PLC · Mortgages
I uphold this complaint and direct Barclays to remove litigation costs from proceedings started in February 2025 along with the associated interest from Mr H’s account. Barclays should pay £600 directly to Mr H.
View source decisionDRN-614663831 Mar 2026Upheld
Barclays Bank UK PLC · Mortgages
I uphold this complaint and direct Barclays Bank UK PLC trading as Woolwich to: • Provide further staff training and add a detailed note to Ms H’s account outlining that there is a credit reserve which withdrawals can be made from, and that overpayments can be made into. • Manually review any payments made into the reserve when the CMP is over £170, to ensure the CMP is recalculated when any overpayments of more ...
View source decision