Published decisions
1,064
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Mortgages
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Mortgages, including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,064 published FOS decisions involving Barclays Bank UK PLC in Mortgages, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,064
Decision volume in this firm-product slice
Upheld rate
42.6%
453 upheld decisions
Latest published decision 02 Feb 2026
Upheld rate
42.6%
453 upheld decisions
Latest active year
2026
2 decisions
Leading complaint theme
Delay In Claim Handling
108 tagged decisions
Barclays Bank UK PLC in Mortgages
Barclays Bank UK PLC appears in 1,064 published decisions in Mortgages across this corpus. 42.6% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 2 published decisions and an upheld rate of 50.0%.
- Leading complaint theme: Delay In Claim Handling
- Advisor risk signal for Mortgages: medium
How the slice behaves over time
Barclays Bank UK PLC has a multi-year published decision trail in Mortgages, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Mortgages remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 2 decisions, 50.0% upheld
- 2025: 116 decisions, 31.9% upheld
- 2024: 246 decisions, 50.0% upheld
- 2023: 187 decisions, 51.9% upheld
- 2022: 265 decisions, 44.5% upheld
Themes, precedent context, and handling implications
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.1% of cases), review consumer credit act 1974 precedent (appears in 0.1% of cases), review fsma precedent (appears in 0.1% of cases), and others.
- Second complaint theme: Affordability Assessment Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-579787902 Feb 2026Upheld
Barclays Bank UK PLC · Mortgages
My final decision is that Barclays Bank UK PLC should pay Miss G £150, on top of the £450 it has already paid her. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss G to accept or reject my decision before 2 March 2026.
View source decisionDRN-587130930 Jan 2026Not upheld
Barclays Bank UK PLC · Mortgages
My decision is that I do not uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B and Mrs B to accept or reject my decision before 27 February 2026.
View source decisionDRN-600449530 Dec 2025Not upheld
Barclays Bank UK PLC · Mortgages
DRN-6004495 The complaint Mr H complains that Barclays Bank UK PLC unfairly added fees and charges to his mortgage when payments were missed. Mr H said he now faces legal action by Barclays, seeking to recover the balance of a mortgage which fell due in 2016. What happened Mr H has prev... (2 pages)
View source decisionDRN-599855319 Dec 2025Not upheld
Barclays Bank UK PLC · Mortgages
DRN-5998553 The complaint Mr and Mrs M complain about the calculation of the monthly repayment amount for their mortgage with Barclays Bank UK PLC. What happened Mr and Mrs M have a residential mortgage with Barclays. They completed a rate switch earlier in the year and received an off... (2 pages)
View source decisionDRN-600550915 Dec 2025Not upheld
Barclays Bank UK PLC · Mortgages
DRN-6005509 The complaint Mr and Miss M complain that Barclays Bank UK PLC incorrectly promised them the interest rate applying to their buy-to-let mortgage would not increase at the end of the mortgage term. And that Barclays applied a punitive rate, causing their payments to substanti... (4 pages)
View source decision