Published decisions
1,071
Decision volume in this firm-product slice
Firm + product analysis
Barclays Bank UK PLC in Mortgages
A curated public analysis of Barclays Bank UK PLC's published Financial Ombudsman decisions in Mortgages, including outcome context, complaint themes, precedent signals, and representative cases.
Upheld rate
42.5%
455 upheld decisions
Page summary
1,071 published FOS decisions involving Barclays Bank UK PLC in Mortgages, with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,071
Decision volume in this firm-product slice
Upheld rate
42.5%
455 upheld decisions
Latest published decision 17 Mar 2026
How to use this page
Read the metrics first, then the ranked view.
The top-line cards show scale and outcome context. The ranked view and representative decisions show where the slice is concentrated and what the published decision set actually looks like.
Published decisions
1,071
Decision volume in this firm-product slice
Upheld rate
42.5%
455 upheld decisions
Latest active year
2026
9 decisions
Leading complaint theme
Delay In Claim Handling
110 tagged decisions
Barclays Bank UK PLC in Mortgages
AnalysisBarclays Bank UK PLC appears in 1,071 published decisions in Mortgages across this corpus. 42.5% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2026, with 9 published decisions and an upheld rate of 33.3%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Conc
- Advisor uphold-risk signal for Mortgages: medium
How the slice behaves over time
AnalysisBarclays Bank UK PLC has a multi-year published decision trail in Mortgages, which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Mortgages remains a meaningful part of Barclays Bank UK PLC's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2026: 9 decisions, 33.3% upheld
- 2025: 116 decisions, 31.9% upheld
- 2024: 246 decisions, 50.0% upheld
- 2023: 187 decisions, 51.9% upheld
- 2022: 265 decisions, 44.5% upheld
Themes, precedent context, and handling implications
AnalysisDelay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.1% of cases), review consumer credit act 1974 precedent (appears in 0.1% of cases), review fsma precedent (appears in 0.1% of cases), and others.
- Second complaint theme: Affordability Assessment Failure
Representative cases
Recent published decisions in this slice
5 examples shown
DRN-597948117 Mar 2026Not upheld
Barclays Bank UK PLC · Mortgages
My final decision is that I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask the estate of Mr W to accept or reject my decision before 14 April 2026.
View source decisionDRN-586171906 Mar 2026Upheld
Barclays Bank UK PLC · Mortgages
My final decision is that Barclays Bank UK PLC should: • Pay Mr F £300. • When Mr F has made up the missed payment that was due in June 2025, clear all adverse information relating to the missed payment.
View source decisionDRN-615516905 Mar 2026Not upheld
Barclays Bank UK PLC · Mortgages
I don’t uphold this complaint. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr B to accept or reject my decision before 2 April 2026.
View source decisionDRN-594307610 Feb 2026Not upheld
Barclays Bank UK PLC · Mortgages
My final decision is that I don’t uphold this complaint. This final decision concludes the Financial Ombudsman Service’s review of this complaint.
View source decisionDRN-613438706 Feb 2026Upheld
Barclays Bank UK PLC · Mortgages
My final decision is that Barclays Bank UK PLC should: • Produce suitably detailed calculations showing the position of the mortgage as it is and how it would look if the mortgage had been set up on a variable rate that was 1. 25% above the Bank of England base rate with an offset facility since November 2022 – and with any balances in any eligible accounts offset against the mortgage.
View source decision