Published decisions
1,752
Decision volume in this firm-product slice
Firm + product analysis
AXA Insurance UK Plc in Insurance (excluding PPI)
A curated public analysis of AXA Insurance UK Plc's published Financial Ombudsman decisions in Insurance (excluding PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
1,752 published FOS decisions involving AXA Insurance UK Plc in Insurance (excluding PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
1,752
Decision volume in this firm-product slice
Upheld rate
35.5%
621 upheld decisions
Latest published decision 03 Sept 2021
Upheld rate
35.5%
621 upheld decisions
Latest active year
2021
10 decisions
Leading complaint theme
Delay In Claim Handling
407 tagged decisions
AXA Insurance UK Plc in Insurance (excluding PPI)
AXA Insurance UK Plc appears in 1,752 published decisions in Insurance (excluding PPI) across this corpus. 35.5% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 10 published decisions and an upheld rate of 50.0%.
- Leading complaint theme: Delay In Claim Handling
- Leading precedent signal: Icobs
- Advisor risk signal for Insurance (excluding PPI): medium
How the slice behaves over time
AXA Insurance UK Plc has a multi-year published decision trail in Insurance (excluding PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Insurance (excluding PPI) remains a meaningful part of AXA Insurance UK Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
- 2021: 10 decisions, 50.0% upheld
- 2020: 136 decisions, 38.2% upheld
- 2019: 259 decisions, 35.9% upheld
- 2018: 205 decisions, 31.2% upheld
- 2017: 196 decisions, 31.6% upheld
Themes, precedent context, and handling implications
Delay In Claim Handling is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review disp precedent (appears in 0.5% of cases), review icobs precedent (appears in 0.5% of cases), review insurance act 2015 precedent (appears in 0.2% of cases), and others.
- Second complaint theme: Policy Wording Ambiguity
Representative cases
Recent published decisions in this slice
5 examples shown
DRN023570903 Sept 2021Upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Mrs F complains that AXA Insurance UK Plc (AXA) is liable for various costs under a storm claim she made in 2011. This includes legal costs she incurred in connection with the works carried out after the storm and items in storage. She also complains about other issues and argues that AXA ... (21 pages)
View source decisionDRN796345330 Jul 2021Not upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Complaint Mrs M complains about how AXA Insurance UK Plc have dealt with a claim made for fire damage under her buildings and contents insurance policy. Mrs M is represented by her son, Mr W. I’ll refer to both of them in this decision. All references to AXA include its appointed agents. B... (10 pages)
View source decisionDRN940081422 Jul 2021Not upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Ms M complains that AXA Insurance UK Plc has rejected her home insurance claim for accidental damage/loss and theft of her items during their removal from storage when moving home. She further complains that the policy was mis-sold to her leading her to believe she would be covered for the... (6 pages)
View source decisionDRN216234326 Mar 2021Upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Mr L complains about how AXA Insurance UK Plc (“AXA”) handled a claim made against his home insurance policy. background In 2015, a heating engineer, carrying out a regular service at Mr L’s home, caused a significant amount (several hundred litres) of oil to escape into the ground around ... (14 pages)
View source decisionDRN921020509 Mar 2021Upheld
AXA Insurance UK Plc · Insurance (excluding PPI)
Complaint Mr and Mrs J have complained about the way AXA Insurance UK Pic and its agents handled their home insurance claim. Their policy was administered by an underwriting agency, but I’ve only referred to AXA and their loss adjuster in this decision for the sake of ease. Background Mr a... (3 pages)
View source decision