Published decisions
2,157
Decision volume in this firm-product slice
Firm + product analysis
A curated public analysis of MBNA Limited's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.
Page summary
2,157 published FOS decisions involving MBNA Limited in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.
Published decisions
2,157
Decision volume in this firm-product slice
Upheld rate
40.0%
862 upheld decisions
Latest published decision 06 Sept 2021
Published decisions
2,157
Decision volume in this firm-product slice
Upheld rate
40.0%
862 upheld decisions
Latest active year
2021
23 decisions
Leading complaint theme
Communication Failure
237 tagged decisions
MBNA Limited appears in 2,157 published decisions in Payment protection insurance (PPI) across this corpus. 40.0% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.
The latest year represented in this slice is 2021, with 23 published decisions and an upheld rate of 34.8%.
MBNA Limited has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.
Payment protection insurance (PPI) remains a meaningful part of MBNA Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.
Communication Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.
The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.
Representative cases
5 examples shown
This complaint is about a regular premium payment protection insurance (PPI) policy taken out in 1996 to cover the late Mr W’s credit card. Ms W acting as the personal representative of the late Mr W says MBNA Limited (“MBNA”) mis-sold him PPI. background The background and circumstances l... (5 pages)
View source decisionThis complaint is about a credit card payment protection insurance (“PPI”) policy taken out in March 2002. Mr H says MBNA Limited (“MBNA”) mis-sold him his PPI. background The background and circumstances leading up to this complaint, which includes Mr H’s circumstances at the time of the ... (5 pages)
View source decisionThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 2008. Mr H says MBNA Limited mis-sold him PPI. background The background and circumstances leading up to this complaint, which includes Mr H’s circumstances at the time of the sale as well as the P... (5 pages)
View source decisionThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mrs H says MBNA Limited mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes Mrs H’s circumstances at the time of the sale as well as the... (5 pages)
View source decisionThis complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr S says MBNA Limited mis-sold him PPI. background The background and circumstances leading up to this complaint, which include Mr S’s circumstances at the time of the sale as well as the PP... (5 pages)
View source decision