Firm + product analysis

MBNA Limited in Payment protection insurance (PPI)

A curated public analysis of MBNA Limited's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

2,157 published FOS decisions involving MBNA Limited in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

2,157

Decision volume in this firm-product slice

Upheld rate

40.0%

862 upheld decisions

Latest published decision 06 Sept 2021

Published decisions

2,157

Decision volume in this firm-product slice

Upheld rate

40.0%

862 upheld decisions

Latest active year

2021

23 decisions

Leading complaint theme

Communication Failure

237 tagged decisions

MBNA Limited in Payment protection insurance (PPI)

MBNA Limited appears in 2,157 published decisions in Payment protection insurance (PPI) across this corpus. 40.0% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2021, with 23 published decisions and an upheld rate of 34.8%.

  • Leading complaint theme: Communication Failure
  • Leading precedent signal: Consumer Credit Act 1974
  • Advisor risk signal for Payment protection insurance (PPI): medium

How the slice behaves over time

MBNA Limited has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Payment protection insurance (PPI) remains a meaningful part of MBNA Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2021: 23 decisions, 34.8% upheld
  • 2020: 17 decisions, 17.6% upheld
  • 2019: 68 decisions, 13.2% upheld
  • 2018: 306 decisions, 69.6% upheld
  • 2017: 584 decisions, 42.8% upheld

Themes, precedent context, and handling implications

Communication Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.

  • Second complaint theme: Delay In Claim Handling

Representative cases

Recent published decisions in this slice

5 examples shown

DRN561125406 Sept 2021Upheld

MBNA Limited · Payment protection insurance (PPI)

This complaint is about a regular premium payment protection insurance (PPI) policy taken out in 1996 to cover the late Mr W’s credit card. Ms W acting as the personal representative of the late Mr W says MBNA Limited (“MBNA”) mis-sold him PPI. background The background and circumstances l... (5 pages)

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DRN421793802 Sept 2021Not upheld

MBNA Limited · Payment protection insurance (PPI)

This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in March 2002. Mr H says MBNA Limited (“MBNA”) mis-sold him his PPI. background The background and circumstances leading up to this complaint, which includes Mr H’s circumstances at the time of the ... (5 pages)

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DRN337979431 Aug 2021Upheld

MBNA Limited · Payment protection insurance (PPI)

This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2008. Mr H says MBNA Limited mis-sold him PPI. background The background and circumstances leading up to this complaint, which includes Mr H’s circumstances at the time of the sale as well as the P... (5 pages)

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DRN701382225 Aug 2021Upheld

MBNA Limited · Payment protection insurance (PPI)

This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mrs H says MBNA Limited mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes Mrs H’s circumstances at the time of the sale as well as the... (5 pages)

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DRN226845324 Aug 2021Upheld

MBNA Limited · Payment protection insurance (PPI)

This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr S says MBNA Limited mis-sold him PPI. background The background and circumstances leading up to this complaint, which include Mr S’s circumstances at the time of the sale as well as the PP... (5 pages)

View source decision