Firm analysis

MBNA Limited complaint analysis

A public analysis page covering published Financial Ombudsman decisions involving MBNA Limited, including outcome context, product mix, complaint themes, and representative cases.

Page summary

3,823 published decisions involving MBNA Limited, with product mix, upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

3,823

Firm-specific decision volume in the public corpus

Upheld rate

29.6%

1,131 upheld decisions

Latest published decision 02 Feb 2026

Published decisions

3,823

Firm-specific decision volume in the public corpus

Upheld rate

29.6%

1,131 upheld decisions

Leading product

Payment protection insurance (PPI)

2,157 decisions

Leading complaint theme

Delay In Claim Handling

359 tagged decisions

MBNA Limited at a glance

MBNA Limited appears in 3,823 published decisions in this corpus. 29.6% of those decisions were upheld, which gives a public view of how often complaints involving this firm ended in a fully upheld outcome in the final published set.

Payment protection insurance (PPI) is the firm’s clearest product exposure in the published decisions, with 2,157 decisions and an upheld rate of 40.0%.

  • Latest active year in the published data: 2026 (3 decisions)
  • Most common complaint theme: Delay In Claim Handling
  • Most common precedent signal: Consumer Credit Act 1974

Volume and outcome trajectory

MBNA Limited's decision trail runs from 2013 to 2026. That range gives enough public history to see whether complaint exposure has been broad-based or concentrated into certain years.

In the latest year represented here, MBNA Limited appeared in 3 published decisions with an upheld rate of 33.3%.

  • 2026: 3 decisions, 33.3% upheld
  • 2025: 97 decisions, 11.3% upheld
  • 2024: 139 decisions, 29.5% upheld
  • 2023: 81 decisions, 24.7% upheld
  • 2022: 126 decisions, 19.1% upheld

Themes, products, and precedent signals

Delay In Claim Handling is the strongest complaint-theme signal tied to MBNA Limited in the published decisions. In this corpus, those themes are the most stable public proxy for complaint “type”.

Consumer Credit Act 1974, Section 75 Cca, Section 140a Cca, and others are the most visible precedent signals in the firm’s published decisions. That gives extra context on the rules and fairness arguments appearing most often around the firm.

  • Payment protection insurance (PPI): 2,157 decisions
  • Second complaint theme: Non-disclosure Or Misrepresentation
  • Second precedent signal: Section 75 Cca

Representative cases

Recent published decisions in this slice

5 examples shown

DRN-602452102 Feb 2026Not upheld

MBNA Limited · Banking and Payments

My final decision is that I do not uphold the complaint made by Mr J against MBNA Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mr J to accept or reject my decision before 16 February 2026.

View source decision
DRN-612126402 Feb 2026Not upheld

MBNA Limited · Banking and Payments

For the reasons outlined above, I don’t uphold this complaint against MBNA Limited. Under the rules of the Financial Ombudsman Service, I’m required to ask Mrs A to accept or reject my decision before 2 March 2026.

View source decision
DRN-609966130 Jan 2026Upheld

MBNA Limited · Banking and Payments

For the reasons I’ve explained above, I uphold this complaint. To put things right I direct MBNA Limited to pay Mr G £50 compensation.

View source decision
DRN-598759522 Dec 2025Not upheld

MBNA Limited · Banking and Payments

DRN-5987595 The complaint Miss R complains MBNA Limited (“MBNA”) irresponsibly provided her with a credit card that wasn’t affordable. What happened In August 2023, Miss R applied for a credit card with MBNA. The application was approved and she was provided with a limit of £4,500. This... (3 pages)

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DRN-585232219 Dec 2025Not upheld

MBNA Limited · Consumer Credit

DRN-5852322 The complaint Mr F complains that MBNA Limited (MBNA) are holding him liable for a loan he says he did not agree to. What happened Mr F says that on receiving a text message from his bank on 3 February 2025 informing him that his account was overdrawn, he was alerted to loan... (4 pages)

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