Firm + product analysis

Canada Square Operations Limited in Payment protection insurance (PPI)

A curated public analysis of Canada Square Operations Limited's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

1,966 published FOS decisions involving Canada Square Operations Limited in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

1,966

Decision volume in this firm-product slice

Upheld rate

44.0%

866 upheld decisions

Latest published decision 13 May 2021

Published decisions

1,966

Decision volume in this firm-product slice

Upheld rate

44.0%

866 upheld decisions

Latest active year

2021

1 decisions

Leading complaint theme

Affordability Assessment Failure

135 tagged decisions

Canada Square Operations Limited in Payment protection insurance (PPI)

Canada Square Operations Limited appears in 1,966 published decisions in Payment protection insurance (PPI) across this corpus. 44.0% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2021, with 1 published decisions and an upheld rate of 0.0%.

  • Leading complaint theme: Affordability Assessment Failure
  • Leading precedent signal: Consumer Credit Act 1974
  • Advisor risk signal for Payment protection insurance (PPI): medium

How the slice behaves over time

Canada Square Operations Limited has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Payment protection insurance (PPI) remains a meaningful part of Canada Square Operations Limited's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2021: 1 decisions, 0.0% upheld
  • 2020: 13 decisions, 7.7% upheld
  • 2019: 217 decisions, 12.0% upheld
  • 2018: 545 decisions, 27.2% upheld
  • 2017: 94 decisions, 12.8% upheld

Themes, precedent context, and handling implications

Affordability Assessment Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.

  • Second complaint theme: Communication Failure

Representative cases

Recent published decisions in this slice

5 examples shown

DRN556820313 May 2021Not upheld

Canada Square Operations Limited · Payment protection insurance (PPI)

Miss T says Canada Square Operations Limited, who were trading at the time as “Egg” mis- sold her a payment protection insurance (“PPI”) policy. background and summary to complaint Miss T bought the policy in 2004 at the same time as taking out a credit card. She applied for the credit car... (9 pages)

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DRN974101909 Dec 2020Not upheld

Canada Square Operations Limited · Payment protection insurance (PPI)

Mrs S says Canada Square Operations Limited mis-sold her a payment protection insurance (PPI) policy. background This complaint is about a credit card PPI policy taken out in 2003. The policy was added to Mrs S’s Egg credit card account when she applied for the card over the internet. The ... (3 pages)

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DRN763566211 Nov 2020Not upheld

Canada Square Operations Limited · Payment protection insurance (PPI)

The complaint Mrs B says Canada Square Operations Limited – trading as Egg (“Egg”) – mis-sold her a payment protection insurance (“PPI”) policy. What happened The policy was added to Mrs B’s at the same time as taking out a credit card online in 2001. Our adjudicator didn’t think we should... (2 pages)

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DRN838180411 Nov 2020Not upheld

Canada Square Operations Limited · Payment protection insurance (PPI)

This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2003 online. Mrs S says Canada Square Operations Limited (trading as Egg) mis-sold her the PPI. my findings I’ve considered all the available evidence and arguments to decide what’s fair and reason... (2 pages)

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DRN415226821 Oct 2020Not upheld

Canada Square Operations Limited · Payment protection insurance (PPI)

Mrs V says Canada Square Operations Limited (trading as Egg) mis-sold her a payment protection insurance (“PPI”) policy in 2001 when she applied for a credit card. background Mrs V bought the policy in 2001 at the same time as taking out a credit card through an internet application. She c... (2 pages)

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