Firm + product analysis

Barclays Bank Plc in Payment protection insurance (PPI)

A curated public analysis of Barclays Bank Plc's published Financial Ombudsman decisions in Payment protection insurance (PPI), including outcome context, complaint themes, precedent signals, and representative cases.

Page summary

5,834 published FOS decisions involving Barclays Bank Plc in Payment protection insurance (PPI), with upheld-rate context, complaint themes, precedent signals, and representative cases.

Published decisions

5,834

Decision volume in this firm-product slice

Upheld rate

35.5%

2,074 upheld decisions

Latest published decision 22 Nov 2020

Published decisions

5,834

Decision volume in this firm-product slice

Upheld rate

35.5%

2,074 upheld decisions

Latest active year

2020

1 decisions

Leading complaint theme

Affordability Assessment Failure

462 tagged decisions

Barclays Bank Plc in Payment protection insurance (PPI)

Barclays Bank Plc appears in 5,834 published decisions in Payment protection insurance (PPI) across this corpus. 35.5% of those decisions were upheld, making this one of the strongest public firm-product slices available for search and research.

The latest year represented in this slice is 2020, with 1 published decisions and an upheld rate of 0.0%.

  • Leading complaint theme: Affordability Assessment Failure
  • Leading precedent signal: Disp
  • Advisor risk signal for Payment protection insurance (PPI): medium

How the slice behaves over time

Barclays Bank Plc has a multi-year published decision trail in Payment protection insurance (PPI), which makes it possible to judge whether complaint exposure has been persistent or concentrated into a smaller set of years.

Payment protection insurance (PPI) remains a meaningful part of Barclays Bank Plc's published complaint exposure, but this page isolates just that one product line instead of blending it with the firm's wider footprint.

  • 2020: 1 decisions, 0.0% upheld
  • 2019: 2 decisions, 0.0% upheld
  • 2018: 1,521 decisions, 72.3% upheld
  • 2017: 445 decisions, 24.7% upheld
  • 2016: 881 decisions, 23.2% upheld

Themes, precedent context, and handling implications

Affordability Assessment Failure is the clearest complaint-theme signal in this firm-product slice, which helps explain what tends to drive published ombudsman decisions here.

The product advisory layer also points to recurring handling implications, including review consumer credit act 1974 precedent (appears in 5.2% of cases), review disp precedent (appears in 5.1% of cases), review icobs precedent (appears in 4.6% of cases), and others.

  • Second complaint theme: Communication Failure

Representative cases

Recent published decisions in this slice

5 examples shown

DRN264463422 Nov 2020Not upheld

Barclays Bank Plc · Payment protection insurance (PPI)

The complaint Miss R says Barclays Bank Plc - trading at the time as The Woolwich - (Barclays) mis-sold her a mortgage payment protection insurance (PPI) policy. background The PPI policy was taken out alongside Miss R’s mortgage in 2001. She paid a monthly amount for the policy. Our adjud... (2 pages)

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DRN790743612 Jun 2019Not upheld

Barclays Bank Plc · Payment protection insurance (PPI)

Mr M complained that he’s been mis-sold payment protection insurance by Barclays Bank Plc (Barclays) that was taken out alongside his credit card .backgroundMr M said he was mis-sold PPI with his credit card. Barclays didn’t agree the PPI Mr M bought was mis-sold, so... (3 pages)

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DRN261854610 Jun 2019Not upheld

Barclays Bank Plc · Payment protection insurance (PPI)

Miss V1 and Ms V2 say Barclays Bank Plc mis-sold them a payment protection insurance (PPI) policy for a mortgage.backgroundMiss V1 and Ms V2 took out a PPI policy with a mortgage in 2005. Miss V1 and Ms V2 paid for the PPI with a regular monthly premium, which didn’t a... (2 pages)

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DRN606565310 Dec 2018Upheld

Barclays Bank Plc · Payment protection insurance (PPI)

Mr B says Barclays Bank PLC (trading as Barclaycard) mis-sold him a regular premium payment protection insurance (“PPI”) policy in connection with a credit card in 2007.backgroundThis final decision follows two provisional decisions issued by me in August and November 2018. I... (4 pages)

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DRN509319807 Dec 2018Not upheld

Barclays Bank Plc · Payment protection insurance (PPI)

This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a credit card in 1995. Mr J says the policy was mis-sold by Barclays Bank Plc (Barclays). background The adjudicator’s view was that there wasn’t enoug... (2 pages)

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